Notion helps you build beautiful tools for your life's work. In today's world of endless apps and tabs, Notion provides one place for teams to get everything done, seamlessly connecting docs, notes, projects, calendar, and email—with AI built in to find answers and automate work. Millions of users, from individuals to large organizations like Toyota, Figma, and OpenAI, love Notion for its flexibility and choose it because it helps them save time and money.
In-person collaboration is essential to Notion's culture. We require all team members to work from our offices on Mondays, Tuesdays, and Thursdays, our designated Anchor Days. Certain teams or positions may require additional in-office workdays.
About The Role:Drive growth, adoption, retention, and expansion for a product people love that solves real problems: Fortune 500 companies use Notion to run huge teams — but your friends and family can also use it to take notes, display photos, and more.
Help customers achieve real results through AI-powered workflows: You'll partner with customers to identify their goals, then guide them through hands-on training and working sessions to build workflows that solve their specific problems—with AI at the center.
Own renewal execution grounded in proven value and outcomes: As customer value becomes increasingly tied to workflow adoption and business results, lead renewals by translating demonstrated outcomes into renewal readiness.
Help build the foundations of Customer Success at Notion: As an early member of our Enterprise team, you'll be instrumental in helping define, refine, and scale our motion.
Meaningfully shape our future product: As you engage with customers, you'll gain insights to help us serve them better — and work with product to inform what we do next.
Elevate your skills as we tackle our most impactful challenges: We've achieved more than teams 10x our size in less time — and there's so much more to do and learn.
Drive Notion adoption, value delivery, and renewals for a large book of accounts.
Shape customer outcomes, strengthen partnerships, and contribute directly to predictable revenue.
Lead AI workshops to build and deploy workflows that solve specific business problems.
Partner with AEs on account strategy while owning customer activation and renewal readiness.
Innovate and iterate on Customer Success programs to retain and grow customers while mitigating churn or contraction.
Proactively identify customers who aren’t maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success.
Document and share key findings/learnings with the broader Notion organization.
3+ years of success in your current Customer Success or Account Management role
You have experience driving the end-to-end customer journey - from onboarding to renewal
Experience of managing a large volume of accounts
Ability to articulate value customers are receiving and present it effectively to senior audiences
You are comfortable with technical concepts and can develop skills required to effectively build and implement AI workflows
Ability to build Customer Success playbooks and new processes based on learnings
Ability to work cross-functionally to solve customer problems creatively
Ability to navigate ambiguity in a fast-paced and foundational team
Native level Japanese, business level English
You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results.
You are a power user of Notion
You have experience working with a technical product and multiple commercial models (seats, usage)
You've been a first or early hire at a fast growing start up
You have experience using Notion at a past or current company
We hire talented and passionate people from a variety of backgrounds because we want our global employee base to represent the wide diversity of our customers. If you’re excited about a role but your past experience doesn’t align perfectly with every bullet point listed in the job description, we still encourage you to apply. If you’re a builder at heart, share our company values, and enthusiastic about making software toolmaking ubiquitous, we want to hear from you.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy.
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Skills Required
- 3+ years of success in Customer Success or Account Management
- Experience driving the end-to-end customer journey, from onboarding to renewal
- Ability to articulate value to senior audiences
- Native level Japanese, business level English
- Ability to build Customer Success playbooks
What the Team is Saying
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Notion Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as fully employer‑paid for employees and dependents, with mental‑health support and transgender healthcare available. Additional wellness access like therapy/coaching, medication management, and services such as One Medical are highlighted.
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Parental & Family Support — Paid parental leave is offered for biological, adoptive, and foster parents, alongside employer‑sponsored fertility benefits and adoption support. A post‑parental return‑to‑work program and family‑focused perks indicate breadth of coverage.
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Equity Value & Accessibility — Equity is positioned as meaningful, with late‑stage tender offers enabling employees (and some alumni) to sell shares, increasing practical access to value. Compensation emphasizes market‑aligned equity alongside cash, reinforcing equity’s role in total rewards.
Notion Insights
What We Do
Notion blends your everyday work tools into one. Product roadmap? Company wiki? Meeting notes? With Notion, they're all in one place, and totally customizable to meet the needs of any workflow. It's the all-in-one workspace for you, your team, and your whole company. Mission: We humans are toolmakers by nature, but most of us can't build or modify the software we use every day — arguably our most powerful tool. Here at Notion, we're on a mission to make it possible for everyone to shape the tools that shape their lives.
Why Work With Us
Here at Notion, our work shapes our culture and our culture inspires our work. We seek to hire creative toolmakers that want to be the best in their craft. If every employee is able to focus on being the best toolmaker in their craft, we'll be able to achieve our mission of enabling the world to better solve its problems.
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Notion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Employees work in-person at our offices on Mondays, Tuesdays and Thursdays. The other two days are flexible.
