UL Solutions Jobs

Salesforce Field Service IT Development Senior Analyst

UL Solutions

Salesforce Field Service IT Development Senior Analyst

Posted 4 Hours Ago

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Makati City, Metro Manila, National Capital Region, PHL

Hybrid

Senior level

Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy

Our mission is to make the world a safer, more secure and sustainable place.

The Role

Develop and maintain scalable Salesforce Field Service solutions across multiple instances and integrations. Build Apex, Visualforce, Aura, and Lightning Web Components; support Agentforce and Data360 initiatives; integrate Salesforce with enterprise applications; troubleshoot production issues; conduct testing, code reviews, technical design, and deployment. The role also advances coding standards, supports change management and security compliance, assists business analysts, provides technical guidance, and participates in Agile projects.

Summary Generated by Built In

JOB DESCRIPTION
As a Salesforce Developer at UL Solutions, you will play a key role in shaping and enhancing our global Salesforce ecosystem. You will design and deliver scalable solutions that support business growth, digital transformation, and our journey toward becoming an AI-enabled, agentic enterprise. Working closely with a global team, you will help ensure we embrace configuration over customization wherever possible.
The IT Salesforce Development Senior Analyst position is responsible for designing, developing, and maintaining business solutions, supporting day-to-day production issues in the Salesforce Field Service, assisting Business Analysts and participating in architecture and design initiatives. This individual will work under direction of an IT Manager or Technical Lead at UL. The individual will adhere to the UL's formal best practices, change management and system development lifecycle. Accountable for the support, design, and execution of deliverable that ensure the project and operational support goals are met. The individual must be self-driven and must possess excellent oral and written communication skills.
RESPONSIBILITIES

Serve as the hands-on developer for small to large scale initiatives for multiple Salesforce instances, integrations and related applications through the design, development, testing and implementation phases
Develop & deploy solutions that support the aggressive deployment & evolving solutions in Agentforce & Data360 in support of UL's journey to become an agentic enterprise
Develop new and support existing Apex (classes and triggers) and Visualforce to extend Salesforce in order to support business requirements
Custom User Interface development, including Visualforce pages/Lightning pages, Aura Components and Lightning Web Components
Work with other IT teams to integrate Salesforce with key applications
Maintain and demonstrate 100% compliance with all written security policies, procedures, and change management controls
Lead/Advance Salesforce coding standards, frameworks, and re-usable patterns for our development team to leverage
Write technical design documents and perform code reviews.
Provide training and assistance to team as necessary, we are a smart, growing global team
Provide technical assistance and end user troubleshooting for bug fixes and enhancements

QUALIFICATIONS
Required Skills:

University Degree in Computer Science or a related discipline
5+ years hands-on advanced Salesforce development experience with Salesforce Field Service, consulting experience preferred
Experience with Agentforce for Field Service
Salesforce Field Service Architecture - Service Territories, Service Resources, Service Appointments, Work Orders, Work Types, Operating Hours, Scheduling Policies & Resource Preferences
Scheduling & Optimization - Schedule Optimization, Resource Scheduling Optimization (RSO), Dispatcher Console, Gantt Configuration, Capacity Planning & Automated Scheduling Rules
Mobile Field Service Expertise - Salesforce Field Service Mobile App, Offline Capabilities, Mobile Forms, Mobile Workflow Automation & Technician Productivity Enhancements
Advanced proficiency in and experience with Apex, Lightning, Lightning Web Components, Visualforce, Java, JavaScript, SOQL/SOSL, application lifecycle management, object-oriented programming, system integration, ETL tools and webservices
Experience developing across multiple systems which may include Salesforce Sales, Service, Commerce, Experience Clouds; Oracle ERP, web applications, web services, system integration, data strategy, and reporting services.
Strong organizational, communication and writing skills
Agile project management experience a must have
Experience with Copado, Einstein Analytics/Tableau, Azure DevOps, Oracle CPQ, Oracle ERP, Informatica, and Marketo preferred
Understanding of Version Control Systems like Git, SVN, CVS, Bitbucket preferred
Ability to adjust to changing priorities and participation in multiple projects.
Demonstrated ability to collaborate with a variety of individuals to achieve business outcomes.
Excellent verbal and written communication skills.
Desire to work in a team-oriented environment.
Excellent analytical, troubleshooting and debugging skills for Oracle apps issues.
Understanding and practice of IT Governance Controls (ITGC) and IT audit compliance

Preferred Qualifications:

Salesforce Sales, Service, Field Service Community (Experience) Cloud Consultant Certifications preferred.
Salesforce Administrator, Platform Developer I, II and Platform App Builder Certifications required
Experience integrating Oracle CPQ with Salesforce and other enterprise systems.
Experience with DevOps tools, automated testing, and CI/CD practices.

ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
ABOUT THE TEAM
As we're supporting some of the most innovative companies in the world, high-performing IT is vital. Deeply focused on technology innovation and practically applying new and emerging technologies to meet the evolving needs of our customers, we operate as strategic partners to the wider organization, developing and delivering best-in-class IT solutions. We also use our expertise day-to-day to offer our colleagues a seamless technology experience, providing them with the tools to help customers all over the world deliver safer, more sustainable solutions. Join our team and connect, support and empower colleagues across our global community.

Skills Required

University degree in Computer Science or a related discipline
5+ years of advanced hands-on Salesforce development experience, including Salesforce Field Service
Experience with Agentforce for Field Service
Salesforce Field Service architecture, including territories, resources, appointments, work orders, work types, operating hours, scheduling policies, and resource preferences
Scheduling and optimization experience, including Schedule Optimization, RSO, Dispatcher Console, Gantt configuration, capacity planning, and automated scheduling rules
Salesforce Field Service Mobile expertise, including offline capabilities, mobile forms, workflow automation, and technician productivity enhancements
Advanced proficiency with Apex, Lightning, Lightning Web Components, Visualforce, Java, JavaScript, SOQL/SOSL, object-oriented programming, system integration, ETL tools, and web services
Experience developing across Salesforce clouds, Oracle ERP, web applications, web services, integrations, data strategy, and reporting services
Strong organizational, communication, analytical, troubleshooting, debugging, and writing skills
Agile project management experience
Ability to manage changing priorities and participate in multiple projects
Ability to collaborate with diverse stakeholders in a team-oriented environment
Understanding and practice of IT governance controls, ITGC, and IT audit compliance
Salesforce Administrator certification
Salesforce Platform Developer I certification
Salesforce Platform Developer II certification
Salesforce Platform App Builder certification
Salesforce Sales, Service, Field Service, or Experience Cloud Consultant certification
Experience with Copado, Einstein Analytics/Tableau, Azure DevOps, Oracle CPQ, Oracle ERP, Informatica, and Marketo
Understanding of version control systems such as Git, SVN, CVS, or Bitbucket
Experience integrating Oracle CPQ with Salesforce and other enterprise systems
Experience with DevOps tools, automated testing, and CI/CD practices
Consulting experience

What the Team is Saying

UL Solutions Compensation & Benefits Highlights

Retirement Support — Retirement programs are characterized as a standout, with a strong 401(k) match and additional company contributions noted. Feedback suggests the plan design compares well within the overall package.
Leave & Time Off Breadth — Paid vacation/PTO, sick time, floating holidays, and two paid volunteer days are available, alongside parental and family leave. Feedback suggests the time-off structure is competitive and scales with tenure or role.
Healthcare Strength — Multiple medical plan options with HSA/FSA, plus dental, vision, life, disability, and EAP resources indicate broad coverage. Feedback suggests access and choice are solid even if costs vary by plan and situation.

Learn more about UL Solutions's Compensation & Benefits →

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The Company

HQ: Chicago, IL

15,000 Employees

Year Founded: 1894

What We Do

A global leader in applied safety science, UL Solutions transforms safety, security and sustainability challenges into opportunities for customers in more than 100 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Certification Marks serve as a recognized symbol of trust in our customers’ products and reflect an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.

Why Work With Us

Science is in our DNA; we are endlessly curious and passionate about seeking and speaking the truth. We take delight in knowing that our work makes a meaningful contribution to society, and we are proud that our culture is centered on integrity, collaboration, inclusion and excellence.