Salesforce Administrator

SKILLS

• Basic understanding of CRM concepts and SaaS business models.
• Solid understanding of the Lead to Cash Sales process.
• Basic understanding of Salesforce Service functionality.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Strong communication and documentation skills.
• Eagerness to learn and adapt.
• Familiarity with CPQ configuration is preferred.
• Familiarity with Jira will be considered an asset.
• Familiarity with Lightning App Builder is considered an asset. 

RESPONSIBILITIES:

• Support, maintain, and enhance the existing Salesforce environment to ensure optimal performance.
• Perform routine Salesforce tasks such as user account creation/modification, profile and permission set assignments, license management, and product configuration.
• Troubleshoot system issues, identify root causes, and implement recommended solutions.
• Design, develop, and maintain Salesforce customizations, including custom fields, records, Flows and processes. 
• Recommend and implement system optimizations while adhering to Salesforce best practices. 
• Test and validate your own Salesforce customizations, integrations, modules, and features to ensure reliability and efficiency.
• Collaborate with Business Analysts and other teams to assess and manage the impacts of Salesforce updates and releases.
• Analyze business requirements and implement solutions that align with best practices.
• Assist in the maintenance of integrations and the products being integrated.
• Update existing data and maintain a high degree of data integrity.
• Create and update basic reports and dashboards.
• Assist with data imports and exports using standard Salesforce tools.
• Document Salesforce processes and configurations.
• Triage issues and escalate when needed.

QUALIFICATIONS:

• Experience: 1-2 years of experience as a certified Salesforce Administrator, ideally with a SaSS company using Salesforce. Experience with CPQ is preferred.