A career with EROAD offers the unique opportunity to work in a fast‑growing organisation that is at the forefront of intelligent transport solutions — enhancing road safety, improving productivity, and reducing environmental impact. EROAD’s mission is to deliver intelligence you can trust, for a better world tomorrow.
What We’re Looking For
As a Salesforce Administrator & Support Specialist at EROAD, you will play a key role in supporting, maintaining, and enhancing our Salesforce platform as part of the Enterprise Systems Team. You will troubleshoot user requests, configure Salesforce to meet business needs, and contribute to system improvements that drive operational efficiency across the organisation.
You will also gain hands-on experience working with Salesforce Revenue Cloud, integrated marketing tools, third‑party applications, and connected systems — all while helping shape safer and more sustainable roads around the world.
Depending on your experience, you may take on more advanced configuration responsibilities, support UAT cycles, or contribute to solution design for new Salesforce initiatives.
About the Role
Job Responsibilities
Salesforce Configuration & Support
• Troubleshoot and respond to user requests and incidents through JIRA.
• Configure Salesforce objects, fields, record types, page layouts, roles, and profiles.
• Build and enhance workflows, automation, validation rules, reports, and dashboards.
Platform Enhancements & Integrations
• Support configurations related to new product releases, marketing tools, and integrated third‑party apps.
• Work with connected systems such as the ERP and other enterprise platforms.
• Assist in designing and implementing scalable, secure Salesforce solutions.
UAT, Documentation & Training
• Support or facilitate UAT planning, execution, and issue resolution.
• Document configurations, processes, and user guides.
• Provide training and support to business stakeholders to ensure smooth adoption of new features.
Continuous Improvement & Collaboration
• Collaborate closely with cross‑functional teams to understand requirements and enhance platform usability.
• Identify opportunities to improve system performance, user experience, and data quality.
• Contribute to ongoing enhancement work, including the Salesforce Revenue Cloud implementation.
Job Qualifications
• 2–3 years of Salesforce Administration or systems administration experience.
• Salesforce Administrator (ADM201) certification preferred.
• Experience with Salesforce configuration, workflows, reports, dashboards, and permission sets.
• Strong problem‑solving skills with a proactive, can‑do attitude.
• Excellent communication skills and customer service focus.
• Organised, structured, and able to work collaboratively with cross‑functional teams.
• Ability to support UAT, troubleshoot issues, and maintain high‑quality documentation.
Why You’ll Love Working at EROAD
EROAD is a true Kiwi success story in the tech sector! Publicly listed since 2012, we’re represented on the NZX and ASX and continue to grow rapidly across New Zealand, Australia, the Philippines, and the USA.
At EROAD, we value diversity and are proud to be a multicultural organisation. We invest in our people through comprehensive medical coverage, unlimited sick leave, employee recognition programs, EAP offerings, and continuous learning opportunities.
Our people are at the heart of everything we do — we foster a culture of innovation, collaboration, and belonging where you can bring your ideas to life.
Join EROAD and be part of a purpose‑driven organisation that’s shaping the future of connected transport — we can’t wait to hear from you.
Top Skills
What We Do
EROAD develops technology solutions (products and services) that manage vehicle fleets, support regulatory compliance, improve driver safety and reduce the costs associated with driving.
EROAD believes that every community deserves safer roads and the people who use the roads should influence the design, management and funding of transport networks.
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