JOB DESCRIPTION:
The Salesforce Administrator will be a key contributor to the ongoing development of our salesforce.com landscape of multiple SFDC instances. The administrator will work as part of the Abbott Rapid Diagnostics (ARDx) CRM team including functional leaders, organizational units, and subject matter experts to help design and implement SFDC solutions in support of business initiatives. This role is part administrator, part Salesforce systems analyst and part release specialist. The Salesforce Administrator will be responsible for the executing on the day-to-day configuration, support, maintenance and improvement of our CRM platforms.
Key Duties & Responsibilities:
Complete regular internal system audits and prepare for upgrades
Serve as a primary system administrator for the ARDx Salesforce.com environments with 1000+ users
Part of a team responsible for the development landscape and DevOps tool set administration and support
Work closely with CRM solution architect
Work in support of the scrum teams.
Perform administrative functions including user account maintenance, workflow updates and other routine tasks.
Support project work including data load and verification of data through data loader and equivalent tools
When necessary, work with IT and business process owners to understand the need and determine the optimal way to enable new functionality and data requests.
Function as administrator for the operations tool chain
Support the salesforce environment strategy and deployment tasks
Skills Required:
Demonstrated ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards
Creative and analytical thinker with strong problem-solving skills
Must demonstrate exceptional verbal and written communication skills
Must demonstrate ability to communicate effectively
Ability to critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs
Ability to assess the impact of new requirements on Salesforce.com and all upstream and downstream applications, systems and processes
Experience Required:
Three to five years of experience as a Salesforce.com administrator
Saleforce.com Admin (ADM201 and ADM211) certified preferred
Sales Cloud, Service Cloud and Developer certifications preferred
Source control tools such as Bitbucket experience preferred
JIRA experience preferred
ServiceNow experience preferred
Previous experience working in a SCRUM or agile environment required
Proven ability to design and implement new processes and facilitate user adoption.
Strong understanding of the platform, with the ability to build custom apps and objects, formula fields, workflows, custom views, and other content of intermediate complexity
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A documented history of successfully driving projects to completion
A demonstrated ability to understand and articulate complex requirements
Experience with data loader and Demand Tools preferred
The base pay for this position is
N/AIn specific locations, the pay range may vary from the range posted.
JOB FAMILY:IT Operations
DIVISION:BTS Business Technology Services
LOCATION:Philippines > Taguig City : Five/Neo Building
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Not specified
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Top Skills
What We Do
Abbott is a global healthcare leader that helps people live more fully at all stages of life. Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines. Our 109,000 colleagues serve people in more than 160 countries.
