Salesforce Administrator

Our Salesforce Administrator role offers a unique opportunity to contribute to the success of GWAM Tech - CRM Platform Team and support the evolution of Salesforce platforms within a dynamic, enterprise-scale environment. As part of a collaborative and forward-thinking team, you’ll contribute to building scalable solutions that drive operational efficiency and business value. The role blends technical problem-solving with hands-on platform enhancement, offering continuous learning and exposure to both administrative and development work. It’s a chance to grow your skills while making a meaningful impact on how we deliver value to our customers and stakeholders.

Position Responsibilities: 

• Design and implement Salesforce solutions using declarative tools such as flows, process builders, validations, and workflow rules, leveraging out-of-the-box (OOTB) platform capabilities to support current and future business needs.

• Provide platform support and issue resolution, including configuration troubleshooting, incident and production support, and collaboration with support and test analysts across a multi-org environment.
• Execute DevOps practices and support deployment activities using tools like Copado, ANT, and change sets, with experience in continuous integration and continuous deployment.
• Manage core administrative functions, including user administration, sandbox refresh cycles, certificate maintenance, seasonal upgrades, and reporting/dashboard creation and maintenance.
• Maintain strong data and object model integrity, applying knowledge of Salesforce security settings, and contributing to scalable architecture and platform enhancements through unit testing and proactive solution design.
• This role follows a night shift schedule, with a hybrid work setup based in Quezon City (occasional adjustments might be required based on business needs).

Required Qualifications:

• Minimum of 3 years of experience as a Salesforce Administrator in an enterprise environment.
• 3 to 4 years of hands-on experience with Salesforce Admin Automation, multi-org support, release management, and deployment tools such as Copado, ANT, and change sets.
• Strong working knowledge of Salesforce Sales Cloud, Service Cloud, and Community Cloud, including workflows, validations, flows, process builders, and security settings.
• Bachelor’s Degree in Information Technology, or any related field.
• Must hold at least one Salesforce certification such as Administrator, Advanced Administrator, or Platform App Builder; equivalent hands-on experience may be considered.

Preferred Qualifications:

• Experience with continuous integration and deployment practices in Salesforce environments.
• Familiarity with Agile methodologies such as SCRUM, and tools like JIRA.
• Strong proficiency in SQL and understanding of Salesforce data and object models.
• Excellent communication, collaboration, and presentation skills in English.
• Experience with AppExchange tools, Microsoft Office Suite, and managing seasonal upgrades and certificate renewals.

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].