Open LMS is a Moodle-based Learning Management System that helps educators improve the learning experience and outcomes of millions of learners across the globe. In partnership with our community of educators, we continually innovate to better enable educators, parents, and learners of all types to teach, learn, connect, and communicate whenever they want and wherever they are. Most importantly, we help every student achieve their full potential through access to lifelong learning.

We also offer a full portfolio of education technologies including exclusive reseller relationships for web conferencing, accessibility improvement and innovative content offerings from both Blackboard and Learning Technologies Group.

In October 2020 eCreators was acquired by Learning Technologies Group plc and merged with Open LMS to create the largest Moodle services provider in the world.

Established in 2007, eCreators are Learning Management System and eLearning Content Development experts. Clients include corporate, government institutions, tertiary education and RTOs. eCreators was ranked in BRW’s Top 100 fastest growing companies in 2016, was a state finalist for the Telstra Business Awards in 2019, were awarded the Global Moodle Partner of the Year in 2019 and won six LearnX awards in 2020.

Job Purpose

The purpose of this role is to provide a mix of sales and partner support functions. The role will provide support for sales representatives in administrative tasks, plus coordination and administrative tasks to help our partners get the most from their relationship with Open LMS.

The role will be performed in a way that adheres to Open LMS values, policies and procedures and organisational standards in particular quality and service standards as well as adhering to relevant legislation.

Key Accountabilities

The key accountabilities of this role encompass duties that principally relate to the job purpose and may include other duties that are incidental or peripheral to the job purpose.

Duties of this role will include but are not limited to the following:

• Raising quotations and similar sales paperwork
• Handling customer and partner requests 
• Chasing sales quotes 
• Maintaining good customer relations 
• Answering customers telephone queries 
• Producing reports
• Distributing leads and maintaining the accuracy of the CRM
• Research and identify new partner opportunities

Key Result Areas

Performance objectives are based on the key accountabilities above and are aligned to organisational and team objectives. Individual performance measures and behavioural standards will be discussed and reviewed on a periodic basis in accordance with the eCreators Performance Development Policy and Procedure.

Specific Key Result Areas may include -

• Sales/Partner Support
• Sales/Partner Administration
• Sales/Partner Reporting

Job Authorities

• Decide priorities to achieve required performance levels
• Decide when to request information from other staff
• Identify own development needs

Job Criteria

• High organisational skills and ability to manage a number of tasks at the same time.
• Ability to prioritise own workload.
• Strong communication skills.
• Well versed in IT skills for example Microsoft Office Suite, Google Suite and CRM systems such as Salesforce and HubSpot.
• An administrative or sales background.
• Must be detail oriented.

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.

Open LMS is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, or any other protected factor.