Customer Success Engineer (remote)

| Raleigh-Durham, NC | Remote
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Company Description

insightsoftware is a growing, dynamic computer software company that helps businesses achieve greater levels of financial intelligence across their organization with our world-class financial reporting solutions. At insightsoftware, you will learn and grow in a fast-paced, supportive environment that will take your career to the next level. We are looking for future insighters who can demonstrate teamwork, results orientation, a growth mindset, disciplined execution, and a winning attitude to join our growing team!

Job Description

The Customer Success Engineer will enable customers and prospects via specialized knowledge of Logi’s products. As a CSE you will leverage your deep technical background and natural curiosity to drive timely, and successful customer projects. You will be the go-to expert for demonstrating product value by solving tough technical problems, providing proofs of concept, and shaping best practices for implementation of Logi Analytics software.

Responsibilities:

Deliver excellent onboarding experience: Train and drive customers to success through enablement on product features, environment setup, and prototyping implementation-vital features.

Design & Develop Solutions: Help customers realize value from requirements gathering through development and delivery of software solutions using logi analytics products.


Serve as the ‘go-to’ product expert: Document and recommend best-practices used by the most successful Logi customers, evangelize for proper use of the product.

Drive Customer Success: Form an opinion on what Logi’s customers need to be successful, and advocate for the customer base internally.

Experience

Experience mapping customer requirements to software solutions

Experience providing technical consulting on the development of data-centric web applications

Experience with the Software Development Life Cycle, Agile methodology, Content Management Systems e.g. Git, IDEs e.g. Eclipse, Visual Studio

Experience with some or all of the following technologies:

Data: Relational Databases(SQL Server, MySQL, Postgres, Oracle), NoSQL(), Rest API

Back-End: Java EE, ASP.Net MVC, C#, node, spring boot, Shell Scripting, python

Front-End: HTML, CSS, Javascript, React, Vue, Angular, Bootstrap, Material

Operating systems: Windows, Linux

Environment: AWS, Azure, Containers

About you

Demonstrates Curiosity: you’re self-motivated to seek out information and learn about Logi’s products and relevant technologies, and keep up with industry trends.

Excellent Communicator: you’re comfortable explaining complex concepts to both technical and non-technical stakeholders in either a written or spoken context.

Exceptional Organization: You can manage competing priorities as well as tight customer schedules to provide prompt and outstanding service.

Qualifications

Bachelor’s degree in Computer Science, IT, or equivalent industry experience.

Additional Information

All your information will be kept confidential according to EEO guidelines.

** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the stated work location. **

More Information on insightsoftware
insightsoftware operates in the Fintech industry. The company is located in Raleigh, NC. insightsoftware was founded in 1993. It has 781 total employees. It offers perks and benefits such as Flexible Spending Account (FSA), Disability Insurance, Dental Benefits, Vision Benefits, Health Insurance Benefits and Life Insurance. To see all 135 open jobs at insightsoftware, click here.
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