The Guest Operations Manager will primarily oversee Front Office (FO) operations, with some responsibility for Food & Beverage (F&B) services, ensuring smooth and efficient operations across all areas while consistently delivering exceptional guest experiences.
Responsibilities• Operational Oversight: Manage daily operations of the FO and F&B Services to ensure smooth and efficient service, meeting Hilton's standards for guest satisfaction and service quality.
• Staff Management & Training: Supervise, recruit, and train staffs. Conduct regular performance evaluations, provide coaching, and ensure compliance with Hilton’s service standards.
• Guest Satisfaction: Address guest inquiries, complaints, and feedback professionally and promptly to ensure high levels of guest satisfaction and loyalty.
• Budget Management: Assist the Hotel Operations Manager in managing departmental budgets, implementing cost-control measures, and optimizing operational efficiency while maintaining service excellence.
• Quality Control: Ensure that cleanliness, safety, and service standards are consistently met across all departments. Perform regular inspections and audits to ensure compliance with Hilton standards and regulations.
• Cross-Department Coordination: Work closely with housekeeping, maintenance, and other departments to ensure seamless operations and efficient guest service across the hotel.
• Reporting & Performance Monitoring: Prepare and present regular reports on departmental performance, guest satisfaction, and key metrics to the Hotel Operations Manager.
Qualifications• 3-5 years of experience in manager or supervisor role at Front Office.
• Strong leadership skills, with the ability to manage and motivate teams.
• Excellent communication and problem-solving abilities.
• Knowledge of budgeting, cost control, and operational efficiency.
Qualifications
• Bachelor’s degree in hospitality management or related field preferred.
About UsSkills Required
- 3-5 years of experience in a front office manager or supervisor role
- Strong leadership skills and ability to manage and motivate teams
- Excellent communication and problem-solving abilities
- Knowledge of budgeting, cost control, and operational efficiency
- Bachelor's degree in hospitality management or a related field
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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