Wolters Kluwer is a global leader in information services and solutions for professionals in the finance, tax and accounting, risk and compliance, health and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services.
We are currently looking for a Business Retention Associate to join our team.
Mission:
As a Business Retention Associate, you will leverage your specialized skills to address loyalty activities with customers. Your role will be crucial in shaping customer experiences and ensuring their loyalty, contributing significantly to the company’s success.
Responsibilities:
- Address and resolve a wide array of customer retention actions.
- Develop and maintain detailed customer records.
- Create and implement detailed customer retention strategies.
- Conduct in-depth follow-ups to ensure customer satisfaction.
- Provide comprehensive product and service information.
- Work closely with internal teams for advanced problem-solving.
- Analyze and report customer feedback to inform strategy.
- Participate in specialized training programs.
Skills:
- Customer Relationship Management: Advanced skills in maintaining and enhancing client relations.
- Communication: Strong verbal and written communication abilities.
- CRM Software: Advanced proficiency in CRM software and tools.
- Problem Solving: Resolve complex client issues rapidly.
- Time Management: Handle multiple complex tasks efficiently.
- Active Listening: Deep understanding of client needs and concerns.
- Team Collaboration: Lead and collaborate with cross-functional teams.
If you think that you have the needed requirements click on the apply button to join us and #bethedifference. If making a difference matters to you, then you matter to us.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or any other protected status, in accordance with local regulations.
#LI-Hybrid
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Wolters Kluwer Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolters Kluwer and has not been reviewed or approved by Wolters Kluwer.
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Leave & Time Off Breadth — Time away benefits are positioned as broad, spanning vacation and sick time plus paid holidays and other covered leave types. Paid parental and caregiver leave, bereavement leave, and a volunteer day contribute to a more comprehensive time-off offering.
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Retirement Support — Retirement support is framed as meaningful through access to a 401(k)/retirement plan paired with company matching and additional contribution features in some descriptions. This is reinforced by mentions of profit sharing and other long-term savings-oriented programs.
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Parental & Family Support — Family-oriented support stands out through adoption assistance and paid parental leave provisions. These benefits are described alongside other caregiver supports that extend beyond basic leave categories.
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What We Do
Wolters Kluwer (www.wolterskluwer.com) is a global leader in information services and solutions for professionals in the health, tax and accounting, risk and compliance, finance and legal sectors. We help our customers make critical decisions every day by providing expert solutions that combine deep domain knowledge with specialized technology and services. Founded in 1836 and headquartered in Alphen aan den Rijn, the Netherlands, the company serves customers in over 180 countries, maintains operations in over 40 countries and employs 18,600 people worldwide. Wolters Kluwer reported 2019 annual revenues of €4.6 billion. Listed on Euronext Amsterdam, Wolters Kluwer shares (WKL) are included in the AEX and Euronext 100 indices. Wolters Kluwer has a sponsored Level 1 American Depositary Receipt program. The ADRs are traded on the over-the-counter market in the U.S. (WTKWY).
