Jobs at AlertMedia

Manage SMB customer relationships to drive platform adoption, retention, and growth. Serve as product expert, handle escalations with support, run webinars, track communication in Gainsight/Salesforce, evaluate account health, pursue upsell opportunities, and ensure timely responses and positive renewal outcomes.

Lead and manage an engineering team building intelligence-focused products, including AI/ML models, pipelines, and platform capabilities. Contribute hands-on in Python, Django, Next.js, React, and Node, coordinate cross-functional stakeholders, adopt AI tools, and ensure high-quality integrations and deployments on AWS in an Agile environment.

Conduct high-volume outbound prospecting and phone outreach to generate qualified leads, partner with Account Executives to set demos, demonstrate AlertMedia consultatively, and manage pipeline using Salesforce and LinkedIn. Build prospect relationships, collaborate with marketing, and meet quarterly and annual quotas while working a hybrid schedule in Austin (5:00am-2:00pm CST).

Lead the identification, design, and delivery of AI-driven automation within Customer Operations. Translate operational pain points into scalable solutions, evaluate tools, run end-to-end implementations, partner cross-functionally, measure outcomes, and enable adoption to improve efficiency and customer experience.

The Sr. Software Engineer will develop and support features for the AlertMedia product suite, focusing on scalable web applications and collaborative environments. Responsibilities include using modern web technologies, AI tools, and Agile methodologies to enhance product quality and team productivity.

The Software Engineer in Test II focuses on test planning, automation, and defect management for AlertMedia's products, emphasizing quality engineering and collaboration with cross-functional teams.

Perform high-volume outbound prospecting, qualify leads, set demos, and partner with Account Executives to grow new business. Use Salesforce, LinkedIn, and AlertMedia tools to manage pipeline, collaborate with marketing, and demonstrate the platform consultatively.

Design and deliver sales training, onboarding, and enablement content; maintain Seismic, Gong, SharePoint, and Docebo; curate call libraries; partner cross-functionally; identify and implement AI-driven productivity use cases; facilitate live and virtual sessions and support ongoing enablement projects to improve seller performance.

Serve as the technical lead in enterprise presales: run discovery, design integrations, deliver tailored demos and PoCs, respond to RFPs/security reviews, and guide technical evaluations to secure enterprise deals while collaborating with Sales, Product, and Engineering.

Serve as senior technical advisor for strategic enterprise opportunities: lead technical discovery, solution design, PoCs, integrations, security and scalability discussions, manage RFPs/RFIs, mentor the Solutions Engineering team, and influence product strategy.

Own multiple concurrent SaaS customer implementations, lead kickoffs, create implementation plans, manage milestones in Gainsight and monday.com, advise customers on processes and data, coordinate cross-functionally, and ensure seamless handoff to Customer Success Managers.

Own multiple concurrent SaaS customer implementations from kickoff to handoff, create implementation plans, lead working sessions, manage milestones in Gainsight and monday.com, consult on data imports/automations, communicate across teams, and drive adoption and transition to Customer Success Managers.

The Director of Strategic Customer Success leads relationships with key customers, driving retention and account growth through strategic partnerships and cross-functional collaboration.

As a Security Engineer, you'll enhance security controls, support compliance efforts, lead customer security reviews, and improve security posture across the AlertMedia platform. Collaboration with cross-functional teams is essential to achieve security goals.