Jobs at AlertMedia

Provides first-level technical support for employees, troubleshooting hardware, software, accounts, networks, printers, phones, and connectivity issues. Installs and configures equipment, supports onboarding, manages tickets, maintains technology inventory and compliance, documents solutions, and escalates complex issues. Requires strong customer service, communication, troubleshooting, and organizational skills, along with Windows, macOS, networking, and access-management experience. This is a full-time, in-office Austin role with occasional after-hours or on-call support.

Manage AlertMedia’s strategic advisory partnerships from agreement negotiation through renewal and expansion. Build executive relationships, develop partner-sourced pipeline, forecast revenue, enable consultants and internal teams, create go-to-market materials, coordinate client handoffs, and evaluate prospective partners. The role requires B2B SaaS partnerships or channel experience, strong consultative communication, cross-functional collaboration, CRM proficiency, and willingness to travel. It is hybrid in Austin or remote within eligible U.S. states.

Build and ship full-stack AI Assistant and Orchestration features, including agents, tools, approval workflows, and evaluation systems. Develop scalable web applications using Python, Django, React, Next.js, and Node.js; troubleshoot production issues; write automated tests; and collaborate on architecture and product delivery. The role requires hands-on LLM application experience, cloud development, AI-assisted engineering, and strong cross-functional communication. This is a fully remote position based in Mexico.

Develop full-stack features for AlertMedia’s Incident Response product using JavaScript, Next.js, React, Python, and Django. Build resilient applications designed for live emergencies, collaborate on architectural improvements, write unit and integration tests, and work with AWS, containers, PostgreSQL, Redis, and modern AI coding tools in an Agile environment.

Develop scalable full-stack features for AlertMedia’s Incident Response product using Python, Django, Next.js, React, and Node.js. Build reliable systems for live emergencies, including resilience under load and dependency failures. Collaborate with engineering and product teams, contribute to architectural evolution, write tests, use cloud and container technologies, and apply AI-assisted development tools. This remote Mexico-based role also involves Agile development, cross-functional communication, and maintaining a high-quality SaaS platform.

Own strategic, high-value enterprise customer relationships, driving adoption, retention, expansion, and long-term value realization. Develop success plans, conduct business reviews, manage customer health and risk, and serve as a trusted advisor to senior stakeholders. Coordinate cross-functional teams, influence product and go-to-market strategies, support data automation configurations, respond to customer needs, and track communications in Gainsight.

Monitors and analyzes geopolitical, security, political, activist, labor, migration, and event-related risks across the Americas. Uses OSINT and multiple collection sources to validate information, identify impacts on business operations and employee safety, and produce timely alerts, assessments, weekly briefs, and situation reports. The role requires independent regional portfolio ownership, strong analytical judgment, concise writing, bilingual English-Spanish communication, and flexibility supporting a 24/7 intelligence team.

Monitor and analyze geopolitical, political, security, protest, labor, migration, and other emerging risks across the Americas. Use OSINT and multiple intelligence sources to validate information, identify potential impacts, and produce timely alerts, assessments, situation reports, and recurring intelligence briefs. The role requires independent regional portfolio management, sound judgment under uncertainty, clear communication, and collaboration within a 24/7 global intelligence team.

Designs and maintains automated, manual, exploratory, API, integration, performance, and regression testing across web and mobile applications, with a primary focus on AI features and agentic systems. Builds LLM evaluation suites, validates guardrails and human-approval workflows, identifies defects, improves QA strategy, mentors teammates, and partners cross-functionally to ensure reliable software delivery.

Leads and develops Enterprise Customer Account Directors responsible for strategic account growth, retention, renewals, and expansion revenue. Coaches teams on executive engagement, account planning, forecasting, negotiations, product adoption, and customer success. Partners cross-functionally to improve pipeline health, forecast accuracy, customer outcomes, and revenue retention. The role also recruits and develops talent, manages executive customer relationships, and travels approximately 20–25%.

Partner with Engineering and Product leaders on talent strategy, organizational design, workforce planning, performance management, employee relations, career architecture, leveling, and compensation implementation. Analyze workforce metrics, coach leaders, conduct investigations, ensure regulatory compliance, and use AI tools to improve HR processes and decision-making. Collaborate across People, Talent Acquisition, and Learning & Development teams in a fast-growing technology company.

Own the strategy, roadmap, discovery, delivery, measurement, and go-to-market enablement for new AI capabilities supporting critical-event response workflows. Conduct customer research, define problems and success metrics, partner with Engineering and Design, prototype with AI tools, prioritize initiatives, and launch scalable workflow automation for security, safety, continuity, IT, and operations teams.

Own the Social Intelligence product roadmap from customer discovery through delivery, launch, measurement, and go-to-market enablement. Translate security practitioner needs into product requirements, prioritize initiatives, partner with Engineering and Design, prototype with AI tools, analyze outcomes, and train customer-facing teams. The role requires operational experience in security, intelligence, threat assessment, executive protection, law enforcement, military, or comparable fields, plus hands-on open-source threat intelligence expertise.

Own the Social Intelligence product roadmap, translating security and open-source intelligence expertise into software. Responsibilities include customer discovery, market analysis, prioritization, requirements development, prototyping with AI tools, delivery partnership with Engineering and Design, product measurement, and go-to-market enablement. The role requires operational security or intelligence experience, OSINT practitioner knowledge, strong analytical judgment, communication skills, and comfort working with product tools and incomplete information.

Manage a portfolio of SMB SaaS customers, driving platform adoption, enablement, engagement, retention, renewals, and expansion. Serve as a product expert, host webinars, assess account health and risk, coordinate strategic support escalations, respond to inquiries, and track customer data in Gainsight and Salesforce. Collaborate with Customer Success, Support, Sales, Marketing, Product, and Development teams. This hybrid Mexico City individual contributor role requires bilingual English and Spanish communication.

Owns end-to-end financial planning and forecasting, including ARR forecasting, annual operating plans, expense and headcount modeling, scenario analysis, and variance reporting. Partners with business leaders, Accounting, and the Controller to explain financial drivers, improve forecast accuracy, support close activities, and prepare board reporting. The role requires advanced Excel modeling, SaaS financial expertise, AI tool usage, NetSuite familiarity, and strong analytical skills.

Own the end-to-end financial planning and forecasting function, including ARR forecasting, annual operating plans, expense and headcount modeling, scenario analysis, and monthly reforecasting. Deliver budget-to-actual variance analysis, business-driver insights, board reporting, and financial narratives. Partner with business leaders, Accounting, and the Controller while improving forecasting accuracy, reporting workflows, and process efficiency.

Own revenue accounting for a SaaS business, including ASC 606 analysis, monthly close, deferred revenue, unbilled receivables, SSP methodology, NetSuite ARM, reporting, audits, controls, and technical accounting memos. Partner with Sales, Deal Desk, RevOps, Legal, Billing Operations, and Finance to structure compliant contracts, resolve complex revenue issues, improve processes, and scale revenue systems.

Own revenue accounting for a SaaS business, including ASC 606 contract analysis, monthly revenue close, deferred revenue, unbilled receivables, SSP methodology, financial reporting, audits, controls, and technical accounting memoranda. Partner with Sales, Deal Desk, RevOps, Legal, Billing Operations, and Finance to structure compliant agreements. Improve automation and scalability within NetSuite ARM and revenue processes while analyzing MRR, ARR, and revenue trends.

Design and build AI agents, skills, and automation for software development workflows, including test generation, code review, and CI feedback. Improve local development environments, test performance, and internal engineering tools. Partner cross-functionally with engineers to adopt AI-assisted workflows, evaluate emerging AI capabilities, and reduce development friction through practical, useful solutions.