Our Mexico team represents multiple departments, working together to support our customers, our product, and each other. The culture is consistent with our values: mission-first, supportive, and inclusive. Employees here can dream big and get involved! From career development to participation and leadership in company-wide initiatives, our team in Mexico seamlessly joins our global community focused on protecting and saving lives.
AlertMedia
Teams at AlertMedia
Mexico City
Recently posted jobs
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Leads and develops a Solutions Engineering team while directly supporting strategic SaaS sales opportunities. Responsibilities include technical discovery, solution design, demonstrations, prototypes, integrations, proof-of-concepts, sales enablement, pipeline reviews, executive engagement, and cross-functional collaboration. The role translates technical capabilities into business value, improves pre-sales processes, mentors engineers, advocates for customers, and influences product direction.
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Manage SMB customer relationships, drive software adoption and engagement, assess account health, support renewals and expansion, host webinars, resolve escalations, and track customer interactions in Gainsight and Salesforce. Partner with Customer Success, Support, Sales, Marketing, Product, and Development teams to improve satisfaction, retention, cross-sell, and upsell opportunities. This individual contributor role requires bilingual English and Spanish communication and hybrid work in Mexico City.
Artificial Intelligence • Cloud • Information Technology • Security • Social Impact • Software
Lead AlertMedia’s global Customer Success organization, setting strategy, developing talent, driving adoption and retention, and strengthening executive customer relationships. Modernize customer lifecycle processes with AI-enabled workflows, champion customer insights across Product, Engineering, Sales, and Marketing, and deliver measurable customer satisfaction, expansion, and advocacy outcomes.
