Spectrum Jobs

Retail Store Manager

Spectrum

Retail Store Manager

Posted 6 Hours Ago

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Marion, IN, USA

In-Office

Junior

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Leads a retail store and sales team to achieve sales, retention, customer service, and operational goals. Responsibilities include coaching, training, scheduling, performance management, customer escalation resolution, inventory and cash management, store presentation, staffing, policy enforcement, and implementing improvement plans. The role requires working flexible retail hours, including weekends and holidays, with potential travel to other locations.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Seeking a leader who thrives in a fast-paced retail environment? At Spectrum, you will support your team to deliver exceptional sales, retention and customer service, guiding professionals to excel in every customer interaction. You'll work alongside the Market Manager to foster an inspired workplace where your coaching drives results. Your leadership will directly influence the success and growth of your store.
How You'll Make an Impact

Lead and motivate a sales team to exceed sales goals and operational standards while maintaining a clean and organized retail environment
Retain customers by building positive relationships, resolving escalations and leveraging listening and probing skills to address objections and present solutions
Ensure the store consistently aligns with Spectrum brand expectations and delivers outstanding customer care
Assess sales behaviors and product knowledge, partnering with management to drive continuous improvement and change initiatives
Identify sales and system challenges, creating actionable plans to increase business opportunities
Provide expertise on all store functions and Spectrum offerings, including pricing, promotions and service features
Meet operational standards by managing store appearance, inventory and staffing levels to minimize losses
Onboard, train and retain top talent, creating schedules and fostering engagement through daily coaching and performance management
Enforce company policies and procedures, including inventory and cash management processes

Working Conditions

Retail environment with flexible hours, including weekends and holidays, with potential travel to other locations as needed
Ability to lift up to 35 lbs. and stand for extended periods
Uniform attire and appearance required

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree or equivalent work experience

Experience

1-3+ years of management in sales or customer service retail environment

Skills

Ability to read, write and speak English
Ability to build effective partnerships across the organization
Demonstrate solid interpersonal, leadership, influencing and presentation skills
Experience in destination-style retail environment
Proven ability to lead and motivate others in a sales-focused environment
Comfortable with technology including mobile devices and video platforms
Proficient with computers and software applications
Ability to prioritize, organize and manage multiple tasks or projects
Ability to manage change effectively
Ability to make qualitative judgements

Preferred Qualifications
Experience

1+ years management experience
1-3+ years of telecommunications or wireless experience
3+ years sales or customer service experience
3+ years' experience in destination-style retail environment

Skills

Experience implementing sales training and employee development programs
Ability to identify sales trends and risks and communicate findings to management
Proven capability in change management

#LI-YP1
SRL402 2026-82029 SRL402 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.

Skills Required

Bachelor's degree or equivalent work experience
1-3+ years of management experience in a sales or customer service retail environment
Ability to read, write, and speak English
Ability to build effective partnerships across the organization
Interpersonal, leadership, influencing, and presentation skills
Experience in a destination-style retail environment
Ability to lead and motivate others in a sales-focused environment
Comfort with technology, including mobile devices and video platforms
Proficiency with computers and software applications
Ability to prioritize, organize, and manage multiple tasks or projects
Ability to manage change effectively
Ability to make qualitative judgments
1+ years of management experience
1-3+ years of telecommunications or wireless experience
3+ years of sales or customer service experience
3+ years of experience in a destination-style retail environment
Experience implementing sales training and employee development programs
Ability to identify sales trends and risks and communicate findings to management
Proven capability in change management
Ability to work lawfully in the United States without employment-based immigration sponsorship now or in the future

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — The 401(k) program is described as dollar‑for‑dollar up to 6% of pay, with many roles also receiving an additional 3% employer retirement contribution. Feedback suggests this creates a notably strong foundation for long‑term savings.
Healthcare Strength — Core medical, dental, and vision coverage is paired with health accounts and mental‑health resources, with up to $1,500 funded into a healthcare account for some national plans. Company materials also indicate efforts to keep employee premiums stable over time.
Parental & Family Support — Paid parental leave (six weeks for parents, 14 weeks for birth mothers), fertility benefits, and up to $15,000 for adoption/surrogacy reimbursement are highlighted. These offerings indicate meaningful support for family building and caregiving needs.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

At Spectrum, our Product & Technology teams build the platforms and tools that power seamless connectivity and entertainment across Internet, WiFi, Video, Mobile and Voice. Supporting more than 500 million devices, we’re transforming the next era of connected experiences with some of the fastest, most reliable and advanced services in the nation. It’s an unmatched environment for designers, architects, engineers, developers, operators and data scientists to grow their careers, solve complex challenges and collaborate to deliver exceptional customer experiences. Join us to help deliver what’s next.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.