The Reservations Supervisor Executive is responsible for supervising all reservation activities, ensuring efficient booking processes, maintaining inventory accuracy, and supporting revenue optimization strategies. The role works closely with Front Office, Sales, Revenue Management, and other departments to ensure seamless guest experiences and achievement of hotel occupancy and revenue targets.
- Supervise daily reservations operations and ensure compliance with hotel standards.
- Manage room bookings received through phone, email, online channels, and travel agents.
- Monitor room availability, occupancy levels, and booking trends.
- Ensure accurate entry and maintenance of reservation records in the Property Management System (PMS).
- Assist in implementing revenue management strategies to maximize room sales and profitability.
- Handle guest inquiries, special requests, and reservation-related complaints professionally.
- Coordinate with Front Office, Sales, Revenue, and Housekeeping departments regarding guest arrivals and special arrangements.
- Review group reservations and ensure all details are properly managed.
- Train, guide, and support reservation agents to maintain service excellence.
- Prepare daily, weekly, and monthly reservation reports for management review.
- Ensure adherence to hotel policies, procedures, and brand standards.
- Monitor reservation performance and recommend process improvements.
- Bachelor's degree in hospitality management, Business Administration, or a related field.
- Minimum 2-4 years of experience in Reservations or Front Office operations within the hospitality industry.
- Previous supervisory experience is preferred.
- Strong knowledge of Property Management Systems (Pep).
- Good understanding of revenue management principles.
- Excellent communication and customer service skills.
- Strong organizational and problem-solving abilities.
- Proficiency in Microsoft Office applications.
- Ability to work under pressure and manage multiple priorities.
- Fluency in English; additional languages are an advantage.
Skills Required
- Bachelor's degree in hospitality management, Business Administration, or a related field
- 2-4 years of experience in Reservations or Front Office operations within the hospitality industry
- Previous supervisory experience
- Knowledge of Property Management Systems, specifically Pep
- Understanding of revenue management principles
- Excellent communication and customer service skills
- Strong organizational and problem-solving abilities
- Proficiency in Microsoft Office applications
- Ability to work under pressure and manage multiple priorities
- Fluency in English
- Additional language proficiency
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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