The Hostess is responsible for creating a warm and professional first impression for guests. She manages the restaurant’s seating plan, handles reservations, welcomes guests, and maintains effective communication with the service team to ensure smooth restaurant operations and exceptional guest satisfaction.
- Welcome and greet guests in a friendly and professional manner.
- Manage reservations and accurately maintain the reservation system.
- Escort guests to their tables and present menus when required.
- Monitor table availability and optimize seating arrangements.
- Coordinate with restaurant staff to ensure efficient guest flow.
- Answer guest inquiries and provide information about restaurant services and promotions.
- Handle guest concerns courteously and escalate issues when necessary.
- Maintain a clean and organized reception area.
- Follow hotel and restaurant standards, policies, and procedures at all times.
- Assist with special events and group bookings as required.
- High school diploma or equivalent; hospitality-related qualification is an advantage.
- Previous experience as a Hostess, Receptionist, or in a customer service role preferred.
- Excellent communication and interpersonal skills.
- Professional appearance and positive attitude.
- Ability to work in a fast-paced environment and handle multiple tasks.
- Good organizational and time-management skills.
- Basic computer skills and experience with reservation systems preferred.
- Proficiency in English; additional language skills are an advantage.
- Flexibility to work shifts, weekends, and public holidays.
Skills Required
- High school diploma or equivalent
- Previous experience as a Hostess, Receptionist, or in customer service
- Excellent communication and interpersonal skills
- Professional appearance and positive attitude
- Ability to work in a fast-paced environment and handle multiple tasks
- Good organizational and time-management skills
- Basic computer skills and reservation system experience
- Proficiency in English
- Flexibility to work shifts, weekends, and public holidays
Hilton Compensation & Benefits Highlights
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Wellbeing & Lifestyle Benefits — Go Hilton provides heavily discounted hotel stays for team members and extends access to family and friends, with up to 110 discounted nights and rates as low as $40 in some cases. Additional wellbeing resources include an Employee Assistance Program, mental-health support, caregiving resources, and programs like Thrive and sabbaticals.
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Retirement Support — A 401(k) is offered with a company match of 100% on the first 3% of eligible pay plus 50% on the next 2%. This structure provides meaningful employer support for long‑term savings.
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Parental & Family Support — New parents receive 4 weeks of fully paid parental leave, with birthing parents receiving an additional 8 weeks for a total of 12 weeks. Support extends to adoption assistance up to $10,000 per eligible child and resources for caregiving.
Hilton Insights
What We Do
Hilton (NYSE: HLT) is a leading global hospitality company with a portfolio of 22 world-class brands comprising nearly 7,300 properties and more than 1.1 million rooms, in 123 countries and territories. Dedicated to fulfilling its founding vision to fill the earth with the light and warmth of hospitality, Hilton has welcomed more than 3 billion guests in its more than 100-year history, earned a top spot on Fortune's 100 Best Companies to Work For list and been recognized as a global leader on the Dow Jones Sustainability Indices for six consecutive years. Hilton has introduced several industry-leading technology enhancements to improve the guest experience, including Digital Key Share, automated complimentary room upgrades and the ability to book confirmed connecting rooms. Through the award-winning guest loyalty program Hilton Honors, the more than 165 million members who book directly with Hilton can earn Points for hotel stays and experiences money can't buy. With the free Hilton Honors app, guests can book their stay, select their room, check in, unlock their door with a Digital Key and check out, all from their smartphone. Visit stories.hilton.com for more information, and connect with Hilton on Facebook, Twitter, LinkedIn, Instagram and YouTube.
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