Renewal Success Lead - Renewal Automation APJ

Job Description:

The Renewal Success Lead is responsible for driving successful onboarding, activation, and long-term adoption of HPE’s Renewals Automation platform across both direct and indirect routes to market. This role ensures sales teams, distributors, resellers, and customers experience a consistent, high-quality renewal journey from first engagement through ongoing usage and growth. As a strategic lead, you will deliver compelling platform value propositions, run onboarding workshops, guide partners and internal sales teams through readiness, and coordinate launch activities with SMEs. You will manage end-to-end onboarding execution, evolve global playbooks, track adoption metrics, identify gaps, and proactively escalate performance risks. 

Beyond deployment, the Renewal Success Lead plays a critical role in ongoing seller and partner success—driving sustained adoption, influencing renewal behaviours, improving operational consistency, and supporting future renewal initiatives across all RTMs. You will lead change management and enablement efforts with direct sales team and supporting functions.  You will capture seller, partner and customer feedback, shape experience improvements, contribute to program governance, and act as the continuous feedback loop that strengthens the global renewals model.

Roles & Responsibilities:  

1. Partner & Customer Engagement 

• Reinforce value proposition and deliver compelling platform demonstrations to internal sellers, distributors, resellers, and direct customers to drive understanding and buy-in 
• Lead onboarding workshops, walkthroughs, and activation sessions for partner and customer sales teams and drive adoption messaging 
• Drive internal seller adoption mapped to direct customers and other supporting functions such as Longtail teams 
• Provide clear articulation of value, workflows, and required changes to partner operations 
• Act as the primary partner-facing point of contact during onboarding cycles 
• Work closely with onboarding consultant onboarding resources to align external-facing messaging, scripts and materials 
• Lead change-management and adoption efforts coordinated jointly with onboarding consultant and internal enablement teams 

2. Onboarding Execution 

• Manage end-to-end onboarding activities for all geographies for the global implementation 
• Coordinate with internal SMEs, Renewal Platform Partner and onboarding consultant to ensure readiness and consistency 
• Design and evolve global onboarding frameworks, readiness checklists, and implementation playbooks for channel and internal direct seller teams 
• Drive partner readiness assessments and identify gaps in data, systems, or processes 
• Drive direct sales and supporting function readiness assessment and identify gaps in data, systems, proceses and enablement required for scaled adoption 
• Support main launch activities with top distis, resellers, direct sales teams and internal supporting functions such as Longtail 
• Track onboarding milestones, usage trends, adoption metrics, and risk indicators 
• Maintain and update dashboards showing internal seller and partner onboarding progress across regions 
• Capture direct sales, partner and customer feedback, identify pain points, and escalate priority issues to program leadership  
• Document and refine the global onboarding methodology, templates, guides, and FAQs in collaboration with Onboarding Consultant 
• Monitor initial partner performance post-go-live to ensure engagement and stabilization 
• Provide updated metrics on distributor and partner adoption rates 

3. Governance & Continuous Improvement 

• Ensure a high-quality seller, partner and customer experience throughout onboarding 
• Represent HPE seller and partner requirements and operational feedback back into the design and process workstreams 
• Identify common onboarding issues and propose improvements  
• Track success metrics (adoption, cycle time, exceptions, partner sentiment, usage trends) and feed insights into program governance 
• Act as a continuous feedback loop to strengthen the onboarding model across all the user groups.

Education and Experience Required:

• Bachelor's or Master's degree in Business Management or equivalent
• Typically 10+ years experience

Knowledge and Skills:

Change Management & Adoption 

• Senior-level expertise driving behavioural and operational change in B2B SaaS environments 
• Demonstrated ability to move partners/customers from pilot to full-scale adoption (track record of achieving >70% platform adoption within 90 days of go-live) 
• Skilled in diagnosing resistance and applying appropriate change levers (communication, training, incentives, executive sponsorship) at both executive and end-user levels 

Channel & Partner Ecosystem Acumen 

• Deep understanding of two-tier distribution models, partner profitability structures, and reseller workflows; ability to speak the language of distribution 
• Proven experience onboarding multiple concurrent enterprise partners (distributors, resellers, or direct customers) with complex organisational structures 
• Strong commercial acumen – can articulate ROI to partner leadership and translate technical features into business value for different partner personas 

Technical & SaaS Implementation Fluency 

• Hands-on experience with SaaS implementations 
• Proficiency in CRM platforms, analytics tools and project management systems  
• Ability to quickly learn technical platforms and serve as a trusted advisor to both technical and business stakeholders 
• Ability to understand API integrations, data mapping, and SaaS architecture to troubleshoot onboarding blockers 

Program Management & Execution 

• Senior-level program management skills: can design global onboarding methodologies, not just execute existing playbooks 
• Experience defining and tracking success KPIs and presenting insights to workstreams 
• High capacity for managing ambiguity; can build process where none exists while simultaneously managing multiple partners go-lives 

Communication & Influence 

• Executive presence: can credibly pitch to C-level, facilitate workshops with operations teams, and mediate between technical and commercial stakeholders 
• Excellent written communication: capable of creating clear, scalable onboarding assets (playbooks, guides, FAQs) without heavy reliance on external agencies 
• Collaborative influencer: proven track record of driving outcomes without direct authority across Product, Engineering, Sales, and external partners 

Strategic & Commercial Orientation 

• Can connect onboarding activities to revenue impact 
• Strategic thinker who identifies systemic issues and proposes process/product improvements, not just flags problems 
• Global mindset: comfortable operating across cultures and time zones; experience with Americas, EMEA, or APJ markets specifically preferred 

​Travel & Capacity 

• Willingness to travel up to 40% for critical onboarding milestones 
• Additional Internal Job Description
• Job Families for Job Profiles
• SOP-Sales Operations

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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