POSITION SUMMARY
Recreation Coordinator
(Tennis Pro | Pool and Beach | Watersports Concierge)
Provide information to guests about available recreation facilities, activities, lessons, and equipment. Includes Watersports and/or Tennis. Encourage and recruit guests to participate in tennis and recreational activities. Promote a fun and relaxing atmosphere for guests in all recreational activities and areas by expressing and upbeat and enthusiastic attitude. Promote sales of items in Tennis/Recreation Pro Shop. Make tennis court reservations by writing in guest name on schedule and/or on computer software. Confirm appointments with guests and coaches. Register and schedule guests for activities by recording information using the appropriate method. Coordinate sports events. Answer any guest questions concerning the Tennis environment. Greet all guests, assisting them with requests and services.
Must have a lively, outgoing personality and have a passion for the outdoors. Make reservations for the Beach/Luxury cabanas, daybeds, Tennis Courts.
Assist in making reservations for various activities including other departments and the hotel as spa, restaurants, golf and Ambassadors of the Environment.
Other primary responsibilities include maintaining the highest levels of cleanliness, safety and comfort. Be able to provide information about the Resort and The Cayman Islands. Obtain, fold, and stack towels according to company procedures.
The ideal candidate will have:
• Must be able to communicate (reading, writing and speaking) in English and other languages.
• Strong computer skills in MS office applications
• Retail background highly advantageous, selling Sport/Tennis retail specific items preferred.
• At least one year of customer service experience required. (Previous guest service skills in a luxury resort preferred)
• Experience working with children (care, comfort and entertainment)
• Upbeat and enthusiastic attitude
• Hold a Current First Aid, C.P.R Certificate
• Must be able to work a flexible schedule including early mornings, evenings, weekends and holidays.
• Must be prepared to be outdoors all day during all weather conditions
• Ability to assist in all areas of the pool and beach
• Computer Literate (MS Office, Window applications, Micros, Opera)
Encourage, recruit, register, and schedule guests to participate in recreation activities. Promote a fun and relaxing atmosphere for guests. Provide information to guests about available recreation facilities and activities. Promote the rules and regulations of the recreation facility intended for the safety and welfare of guests and members. Observe activity in the recreational facility and respond appropriately in accordance with local operating procedure in the event of an emergency. Be aware of possible situations where guests are not able to safely participate in an activity and inform supervisor/manager. Clean and maintain recreational equipment and supplies.
Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow company policies and procedures; ensure uniform and personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Process payments for rental equipment, recreation activities, facility rentals, or retail sales. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 35 pounds without assistance and objects weighing in excess of 50 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
REQUIRED QUALIFICATIONS
License or Certification: CPR Certification
First Aid Certification
Recreation Equipment
Any certification or training required by local and state agencies.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
About the TeamAt more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Skills Required
- At least one year of customer service experience
- English reading, writing, and speaking ability
- Current CPR certification
- Current First Aid certification
- Recreation equipment certification or training required by local and state agencies
- Computer literacy, including Microsoft Office, Windows applications, Micros, and Opera
- Ability to work early mornings, evenings, weekends, and holidays
- Ability to work outdoors throughout the day in all weather conditions
- Ability to assist in pool and beach areas
- Ability to lift, carry, push, and pull up to 35 pounds independently and over 50 pounds with assistance
- High school diploma or GED equivalent
- Additional language skills
- Luxury resort guest service experience
- Retail experience, preferably selling sport or tennis merchandise
- Experience working with children
Marriott International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Marriott International and has not been reviewed or approved by Marriott International .
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Retirement Support — Retirement programs include a 401(k) with a company match and related financial wellness resources seen as competitive. This support is complemented by savings tools that reinforce long-term financial security.
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Healthcare Strength — Health coverage offers flexible medical plans, disability and life insurance, and access to mental health and wellness resources. Short-term disability and basic life coverage are described as included for many full-time hourly roles.
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Wellbeing & Lifestyle Benefits — Travel and lifestyle perks include substantial hotel, food and beverage, spa, retail, and golf discounts for employees and families. Additional programs like tuition assistance and wellness initiatives reinforce non-cash value.
Marriott International Insights
What We Do
Marriott International, Inc. is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 7,500 properties in 30 leading hotel brands spanning 132 countries and territories. Its heritage can be traced to a root beer stand opened in Washington, D.C., in 1927 by J. Willard and Alice S. Marriott. Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws. Community Guidelines: We reserve the right to remove without any notice content that we determine in our sole discretion is offensive or illegal, contains personally identifiable information, trademarks or copyrights belonging to a third party, advertises a third party’s products or services, or is otherwise inappropriate. Application Tips: We encourage job seekers to protect themselves from email and recruiting scams. Please note: 1) We do not accept applications via email or fax; 2) We never ask for money as part of the application process; 3) We only contact job applicants from approved email domains. Please find more information about Marriott International’s job application process and approved email address domains here: http://www.careers.marriott.com/tips-for-applying/
