About this opportunity:
At Ericsson, we are shaping the future of connectivity. We are looking for a talented and ambitious Recovery Architect to join our Customer Support Organization in Mexico City.
This opportunity is designed for recent graduates and early-career professionals (up to 2 Years of Experience) who are passionate about technology, problem solving, and system architecture. As a Recovery Architect, you will work alongside highly experienced technical specialists, supporting customers across Mexico and the Caribbean in designing, analyzing, troubleshooting, and restoring complex end-to-end solutions.
You will gain hands-on exposure to cutting-edge technologies including Cloud Infrastructure, Virtualization, IP Networking, Linux, Databases, and Telecommunications Systems, while developing the skills and expertise. If you are curious, analytical, customer-focused, and eager to accelerate your technical career, we would like to hear from you.
What you will do:
As a Recovery Architect, you will contribute to the analysis, design, and recovery of complex technical environments by:
- Supporting the design and development of customer solutions based on business and technical requirements, with a focus on IT/IP, cloud, VNFs and CNFs.
- Analyzing and troubleshooting complex, multi-domain issues affecting customer networks and services, identifying dependencies and interactions across systems.
- Collaborating with customers, delivery organizations, support teams, and technical experts to gather, clarify, and document requirements and recovery strategies.
- Leveraging existing technical documentation, reference architectures, and industry best practices to develop efficient and scalable solutions.
- Contributing to the definition of hardware, software, database, and virtual infrastructure requirements for customer deployments.
- Supporting solution adaptations and configurations in accordance with Ericsson standards, methodologies, and product guidelines.
- Assisting implementation, testing, system integration, and service recovery activities to ensure solution availability and operational excellence.
- Developing expertise in end-to-end network architectures, telecommunications systems, and emerging cloud-native technologies.
The skills you bring:
You should have a solid understanding of:
- Linux Operating Systems
- IP Networking
- Databases
- Virtualization and Cloud Technologies
- Strong analytical and problem-solving mindset.
- Ability to interpret technical documentation, logs, traces, and system outputs.
- Passion for learning and understanding how complex systems interact across multiple technology domains.
- Excellent communication skills, capable of explaining technical concepts to both technical and business stakeholders.
- Customer-first attitude with strong ownership and accountability.
- Ability to manage multiple priorities and drive issues through resolution.
- Collaborative mindset and ability to work effectively in multicultural and geographically distributed teams.
- English (Advanced - Mandatory)Written and spoken proficiency is required - The role involves daily interaction with customers across Mexico and the Caribbean, as well as collaboration with global teams and business units.
Preferred Qualifications
The following certifications are considered an advantage:
- Linux Certifications
- Networking Certifications
- Cloud and Virtualization Certifications
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Mexico (MX) || Mexico City
Req ID: 787351
Skills Required
- 0-2 years of experience (recent graduate or early-career)
- Advanced English (written and spoken)
- Linux Operating Systems
- IP Networking
- Databases
- Virtualization and Cloud Technologies
- Understanding of VNFs and CNFs
- Ability to interpret technical documentation, logs, traces, and system outputs
- Strong analytical and problem-solving mindset
- Excellent communication skills for technical and business stakeholders
- Customer-first attitude with ownership and accountability
- Ability to manage multiple priorities and drive issues to resolution
- Collaborative mindset; ability to work in multicultural, distributed teams
- Linux, Networking, or Cloud/Virtualization certifications
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Healthcare coverage includes employer‑verified medical, dental, and vision plans, along with HSAs/FSAs and EAP/mental‑health support. Wellbeing initiatives are highlighted as part of Life at Ericsson.
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Retirement Support — Retirement programs include a 401(k) with company matching that is employer‑verified, with mentions of match levels varying by time and team and pension support in some regions. This is frequently cited as a solid pillar of the package.
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Parental & Family Support — Paid parental leave is described as competitive in many U.S. postings, with examples up to 16 weeks maternity and 6 weeks parental/adoption at 100% pay. Family‑friendly policies and return‑to‑work support are also called out.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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