We are looking for a Supply Chain Control Tower Operations Specialist (Order Management) to oversee the end-to-end customer order lifecycle in a centralized control tower environment, ensuring full visibility, timely delivery and high-quality service for our customers.
Key Responsibilities
- Manage and monitor customer orders from creation to final delivery, ensuring accurate entry, validation and processing in SAP/ERP systems.
- Operate control tower dashboards to maintain real-time visibility of order flows, tracking KPIs (SLA/WLA on-time delivery, automation rate) and escalating risks or exceptions.
- Handle order changes, cancellations, backorders and shortages, coordinating with warehouses, repair centers, planners and other internal stakeholders to resolve issues.
- Perform SAP order operations (PO/SO management, goods receipt, invoice verification), supporting master data accuracy and alignment between purchase orders, receipts and deliveries.
- Leverage AI and automation tools (e.g. Copilot, Glean, Power Automate, Power Query, RPA) to improve monitoring, reporting and exception management, and contribute to continuous improvement of order management processes.
Qualifications and Experience
- Bachelor's degree or equivalent experience in supply chain, logistics, business or related field.
- Experience in order management within a control tower or shared services environment; knowledge of telecom supply chain or reverse logistics (RMA) is an advantage.
- Strong SAP/ERP order management skills, attention to detail, and ability to manage multiple priorities under time pressure.
- Comfortable using digital and AI-enabled tools for monitoring, analytics and reporting; continuous improvement mindset and customer-focused attitude.
- Fluent in English, with strong communication and stakeholder management skills; experience working with international or cross-functional teams is a plus.
Skills Required
- Bachelor's degree or equivalent experience in supply chain, logistics, business, or related field.
- Experience in order management within a control tower or shared services environment.
- Knowledge of telecom supply chain or reverse logistics (RMA).
- Strong SAP/ERP order management skills, including PO/SO management, goods receipt and invoice verification.
- Comfortable using digital and AI-enabled tools for monitoring, analytics and reporting (Copilot, Glean, Power Automate, Power Query, RPA).
- Attention to detail and ability to manage multiple priorities under time pressure.
- Fluent English with strong communication and stakeholder management skills.
- Experience working with international or cross-functional teams.
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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