About this opportunity
Are you excited by the idea of keeping business-critical systems running while helping to shape their next generation? As an IT System Expert - SAN/SAR, you will support Ericsson's global Hardware Services organization by operating and evolving the tooling that enables Service Area Repair - today on platforms like FSM/M5, and tomorrow on Dynamics 365 (D365) with AI, machine learning and automation at the core.
You will join a global, multicultural team of around 15 colleagues based in China, the Netherlands, India, Malaysia, the US and Mexico. Together we support ~1,000 customer contracts that deliver Hardware Services, mainly spare-part replacements, so your work has a direct impact on reverse-logistics and supply-chain performance for customers worldwide.
What you will do
• Act as a first-line system expert for SAN/SAR tools (for example FSM/M5), keeping systems available, stable and secure
• Troubleshoot and resolve incidents and service requests, coordinating with Level 2/3 teams and vendors where needed
• Monitor system health and key KPIs, taking proactive action to prevent or minimize business impact
• Translate business and operational demands into clear system requirements and configuration changes
• Support the migration from current tooling (including FSM/M5) to new SAN/SAR applications based on Dynamics 365 (D365)
• Prepare and maintain test and production environments, and support testing, cutover, go-live and hyper-care
• Identify and implement opportunities to use AI, machine learning and automation in monitoring, ticket handling and routine tasks
• Execute changes, upgrades and patches following agreed methods and procedures, improving MOPs/SOPs over time
• Use operational and performance data to spot trends, bottlenecks and improvement opportunities
• Share knowledge, document solutions and contribute to a positive, "can-do" team culture across countries and time zones
Who you are
You enjoy solving problems, working with technology and collaborating with people from different backgrounds. You are comfortable taking ownership, but also know when to ask questions and involve others.
You bring:
• Bachelor's degree or higher in IT, Computer Science or a related field (or equivalent experience)
• Solid understanding of IT systems and platforms
• Understanding of reverse-logistics and supply-chain operations
• Experience with services or Services R&D / service-development processes
• Proficiency in English, both written and spoken
• Knowledge and hands-on experience with Dynamics 365 (D365) or similar ERP / field-service platforms
• Basic knowledge of cloud technologies and SaaS platforms
• Strong skills or strong interest in AI and machine learning, together with automation competence, and awareness of IT security and access management principles
• A customer-focused mindset, strong collaboration skills and an outgoing, communicative personality
Nice to have (or ready to learn)
• Experience with SAN/SAR or similar repair / reverse-logistics domains
• Familiarity with FSM/M5 or comparable service-management tools
• Experience with monitoring, observability and automation tools
• Understanding of Ericsson ways of working, governance and change-management processes
Skills Required
- Bachelor's degree or higher in IT, Computer Science or related field (or equivalent experience)
- Solid understanding of IT systems and platforms
- Understanding of reverse-logistics and supply-chain operations
- Experience with services or Services R&D / service-development processes
- Proficiency in English, both written and spoken
- Knowledge and hands-on experience with Dynamics 365 (D365) or similar ERP / field-service platforms
- Basic knowledge of cloud technologies and SaaS platforms
- Strong skills or strong interest in AI and machine learning, together with automation competence, and awareness of IT security and access management principles
- Customer-focused mindset, strong collaboration skills and an outgoing, communicative personality
- Experience with SAN/SAR or similar repair / reverse-logistics domains
- Familiarity with FSM/M5 or comparable service-management tools
- Experience with monitoring, observability and automation tools
- Understanding of Ericsson ways of working, governance and change-management processes
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
