- The Receptionist 1 is responsible for performing clerical tasks within an office setting to support daily operations. The duties include answering and transferring phone calls to employees, assisting customers pre-sale, during the auction and post sales auctions. The Receptionist will provide a wide variety of support to the customers.
- Operate a high-volume telephone switchboard receiving customer enquiries and assist customers with their ability to use all of Ritchie Bros services.
- Ability to explain how bidding and unreserved auctions work.
- Support customers during the auction registration process for online bidding.
- Resolve issues and track interactions relating to customer accounts.
- Provide information related to past and upcoming auctions and equipment.
- Assist with post sale accounts receivable phone calls and payment processing.
- Ensure that superior customer service is always delivered to all customers.
- Provide additional administrative support as needed.
- Perform duties as assigned.
- Previous work experience where you worked in-person with customers
- Experience using computers, and able to learn to use new technology and software
- A commitment to providing fantastic customer service
- Able to work well and maintain a positive attitude in high-pressure situations
- A friendly, outgoing, patient personality.
Skills Required
- Previous work experience interacting with customers in person
- Experience using computers and ability to learn new technology and software
- Commitment to providing excellent customer service
- Ability to work well and maintain a positive attitude in high-pressure situations
- Friendly, outgoing, and patient personality
Ritchie Bros. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Ritchie Bros. and has not been reviewed or approved by Ritchie Bros..
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Affordable Benefits — Medical coverage is often considered very affordable, with low employee costs noted as a differentiator. Benefits begin on day one, which strengthens perceived value.
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Leave & Time Off Breadth — PTO and paid holidays are part of the standard package across regions under RB Global. Day‑one eligibility and clear time‑off programs contribute to a well‑rounded offering.
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Retirement Support — A 401(k) with company match in the U.S. and RRSP match in Canada are offered, alongside an ESPP for employee ownership. These programs indicate solid retirement support across locations.
Ritchie Bros. Insights
What We Do
Established in 1958, Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets. Operating in a multitude of sectors, including construction, transportation, agriculture, energy, oil and gas, mining, and forestry, the company’s selling channels include: Ritchie Bros. Auctioneers, the world’s largest industrial auctioneer offers live auction events with online bidding; IronPlanet, an online marketplace with featured weekly auctions and providing its exclusive IronClad Assurance® equipment condition certification; MarketplaceE, an online marketplace offering multiple price and timing options; Mascus, a leading European online equipment listing service; and Ritchie Bros. Private Treaty, offering privately negotiated sales. The company also offers sector-specific solutions including GovPlanet, TruckPlanet, Kruse Energy Auctioneers, and Cat® auctions, plus equipment financing and leasing through Ritchie Bros. Financial Services. For more information about the unprecedented choice provided by Ritchie Bros., visit RitchieBros.com.
