Our Quality Assurance Analyst I is responsible for supporting quality assurance through data management, training, reporting and problem resolution. This position works closely with our Manheim Mobile Inspections (MMI) Field and Operations teams to ensure the integrity of the training and quality control system, policies and procedures.
The role will have the opportunity to interact with multiple levels of the Manheim organization. The role requires a detailed oriented individual that thrives in a fast paced environment and enjoys multi-tasking.
Primary Duties & Key Responsibilities
- Gain familiarity with Manheim Mobile Inspections quality and technical operations concepts, practices and methodologies
- Investigate, analyze and resolve inspection issues and arbitrations from both internal and external customers
- Maintain documentation, record, and ensure all involved information, including customer communication for an issue is housed within the QMS
- Respond to the customer promptly upon receipt of an email or phone call, maintain status updates, and ensure customer receives timely responses to findings and resolution
- Must be able to successfully interface with operations, I.T., dispatch, and all Manheim departments in order to successfully find solutions and resolve issues
- Review, analyze and make timely corrections to vehicle condition reports (CR's) for all inspection issues
- Request, Monitor, track, and follow up on lessons learned, preventative and corrective actions
- Communicate progress, identify and promptly raise risks or issues to Manager
- Assist with coaching and training documentation
- Testing of new guidelines, changes or adjustments to guidelines or the application
- Learns and complies with company standards and policies
- Regular and consistent attendance and availability
- Assists with special projects and performs other duties as assigned
Required Experience & Specialized Knowledge and Skills
- Bachelor's degree in related discipline; or equivalent combination of education and work-related experience
- Preferred 3-4 years' experience in an operations, vehicle inspections, body shop, quality or data analyst setting; customer service background a plus; Must understand the inspection business from a field level
- Excellent time management skills with the ability to multi-task and prioritize day-to-day responsibilities
- Self-motivated and can motivate others
- Ability to work in a high performance, fast-paced team environment
- Excellent organizational skills, customer-focused, proactive, and team-oriented
- Effective communication (written and verbal) and interpersonal skills required
- Detail oriented, highly focused and very organized
- Ability to work with remote supervision, self-starter and have the ability to work independently to meet objectives
- Ability to adapt to and work effectively within a constantly changing environment
- Vision abilities required include close, distance and depth perception.
- Exposure to moderate noise levels.
- Work Conditions: Regular exposure to outside environmental conditions
- Travel less than 10%
- Requires physical ability and mental acuity to execute the duties of the position successfully within required timeframes in order to meet business requirements.
USD 29.42 - 44.13 per hour
Compensation:
Hourly pay rate is in the range of $29.42 - $44.13/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
What the Team is Saying
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
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What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
