BuildOps is a modern, AI-native operational platform built specifically for commercial contractors. We connect field operations, projects, and back-office functions to create a single source of truth for the business, with deep integrations into customers’ accounting systems.
Role Overview
BuildOps is hiring an experienced Implementation Project Manager to own end-to-end delivery of our most complex customer implementations. You will own the plan, the timeline, the communication, and the outcome. Your job is to ensure every internal resource (e.g., Implementation Manager, Solutions Architect, Data Analyst) is engaged at the right time and that every stakeholder knows what's happening and what comes next. Your success is measured by on-time go-lives, customer satisfaction, and how rarely your projects escalate.
What You'll Do
Project Leadership
- Own the full implementation lifecycle from kickoff through go-live and handoff to Customer Success
- Define scope, milestones, success criteria, and governance with the customer and BuildOps leadership
- Maintain project timelines and dependencies in Salesforce
- Manage scope changes via formal change control and communicate updates proactively
Stakeholder Communication
- Serve as the primary point of contact for customer executives and project sponsors throughout implementation
- Facilitate recurring project meetings; distribute agendas, minutes, and action items within 24 hours
- Publish weekly status reports externally and submit semi-weekly early-risk surveys internally
- Produce gate check documentation at key milestones to capture decisions and sign-offs.
Risk & Issue Management
- Surface risks early and build mitigation plans in Salesforce before issues become blockers
- Maintain an active risk log with owners and follow-up paths; review with leadership regularly
- Conduct post-project retrospectives and apply lessons to future engagements.
Cross-Functional Coordination
- Coordinate across Sales (handoff clarity), Implementation Managers (execution alignment), Data Analysts (import milestones), Solutions Architects (configuration dependencies), Product/Engineering (blocker escalation), and Customer Success (go-live transition)
- Deliver complete handoff documentation to Customer Success or Support at project close
Process Improvement
- Identify gaps in implementation playbooks and propose improvements with supporting rationale
- Contribute to internal templates and retrospectives
What We Look For
- 5+ years of project management experience delivering enterprise SaaS implementations across multi-stakeholder, multi-workstream engagements.
- Demonstrated ability to manage 4-12 concurrent active projects without losing rigor.
- Comfortable owning executive-level customer relationships at the VP or C-level.
- Proficiency in Salesforce or similar CRM; formal PM methodology background (PMP, PMI-ACP, or equivalent) preferred.
- Strong written communication: your status updates, risk logs, and gate check docs are read once and acted on.
- Bias toward proactive escalation. You surface issues when there is still time to fix them.
- Construction, field service, or B2B vertical SaaS experience preferred.
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.
About BuildOpsJoin BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.
BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process. Verify all openings at https://buildops.com/careers. Report suspicious outreach to reportfraud.ftc.gov and [email protected]. We review every report, but may not be able to respond individually. BuildOps is not responsible for losses from fraudulent postings.
Skills Required
- 5+ years of project management experience delivering enterprise SaaS implementations across multi-stakeholder, multi-workstream engagements.
- Demonstrated ability to manage 4-12 concurrent active projects without losing rigor.
- Comfortable owning executive-level customer relationships at the VP or C-level.
- Proficiency in Salesforce or similar CRM.
- Formal PM methodology background (PMP, PMI-ACP, or equivalent).
- Strong written communication skills (clear status updates, risk logs, gate check docs).
- Bias toward proactive escalation; surface issues early.
- Construction, field service, or B2B vertical SaaS experience.
BuildOps Compensation & Benefits Highlights
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Healthcare Strength — Coverage begins on day one and includes medical, dental, vision, mental health support, wellness programs, HSA options, and transgender-inclusive care. Employer materials emphasize a comprehensive, health-focused package.
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Parental & Family Support — Generous parental leave, fertility and childcare benefits, family medical leave, and a post-leave return-to-work program are highlighted. An onsite Mother’s Room and related supports indicate a family-friendly approach.
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Strong & Reliable Incentives — Company equity and performance bonuses are positioned as core parts of total compensation for most roles. Bi-annual performance and compensation reviews and relocation assistance further reinforce structured incentives.
BuildOps Insights
What We Do
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
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BuildOps Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BuildOps believes hybrid work balances in-person collaboration with flexibility. At BuildOps, we believe that a hybrid work model strikes an ideal balance between in-person connection and flexibility.
