Jobs at BuildOps

As a Senior Software Engineer at BuildOps, you will design, build, and maintain product features across frontend and backend applications while mentoring others and improving system performance and reliability.

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, lead RCA for churn, drive PS tooling adoption (Salesforce, Gainsight, project tracking), and build implementation playbooks for customer segments. Partner with cross-functional teams to prevent churn and standardize implementation practices across SMB to Enterprise accounts.

Own and scale the professional services PMO: define delivery methodology, maintain portfolio health reporting, design escalation and RCA programs, drive PS tooling adoption, and create implementation playbooks to reduce churn and improve go‑live outcomes across SMB to Enterprise customers.

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, run RCA post-implementation, enforce PS tooling adoption, and develop implementation playbooks for different customer segments. Drive consistency across IMs and CSMs to reduce churn and improve go-live outcomes.

Lead and own the Professional Services delivery methodology, tooling, and standards across customer segments. Maintain portfolio health reporting, design escalation and churn-intervention frameworks, run RCA programs, and drive adoption of PS tooling and implementation playbooks. Ensure consistent, measurable, and scalable delivery for complex ERP-integrated implementations.

Lead and own the Professional Services PMO: define and maintain implementation methodology, portfolio health reporting, escalation and RCA programs, PS tooling/configuration, and implementation playbooks to ensure consistent, low-risk customer implementations and reduced churn.

Build and scale a customer advocacy program to generate references, referrals, reviews, case studies, and advisory engagement. Partner cross-functionally with Customer Success, Product Marketing, and Sales to recruit advocates, manage CAB, drive review generation, and measure program impact via defined metrics and scalable workflows.

Manage and motivate a team of SDRs to build outbound motion, hire and coach reps, set and track goals/KPIs, optimize processes and sequences in Outreach, and scale tools and team to grow pipeline.

Lead and manage a team of Account Executives selling B2B SaaS to HVAC, plumbing, and electrical contractors. Develop and execute sales plans, coach AEs, analyze performance metrics, collaborate cross-functionally, build customer relationships, and stay current on market trends to drive revenue and retention.

Drive new-logo acquisition for corporate customers (up to $50k ARR) by managing prospects through complex, multi-threaded sales cycles. Hit quota, own territory with SDR partnerships, develop account-based strategies, lead demos, use sales tech stack, forecast accurately, coordinate with partners/VARs, and collaborate across Sales, Sales Engineering, and GTM teams to scale outbound messaging and close deals.

Lead and scale the product design organization for a B2B SaaS platform, define strategic design vision, own UX/UI and design system across mobile and web, embed AI into product experiences, partner with Product and Engineering, and grow a high-performing design team focused on user research, experimentation, and measurable outcomes.

Manage a portfolio of enterprise customers to drive product adoption, execute tailored success plans, monitor health and risk, run executive business reviews, coordinate cross-functional support, and pursue retention and expansion through advocacy and playbook-driven interventions. Occasional on-site travel to customer locations.

Design, build, and operate the integration and data platform supporting integrations, APIs, and data movement. Drive architecture, performance, observability, testing, and mentor engineers while introducing tooling and patterns to improve reliability, scalability, and developer experience.

The Senior Product Marketing Manager will lead the go-to-market strategy for Financials and OpsAI, ensuring product innovation leads to customer adoption and revenue growth through positioning, messaging, and sales enablement initiatives.

Lead company-wide technical strategy for software quality and reliability. Drive cross-team initiatives, establish architecture and engineering standards, build shared platform capabilities (release safety, automated validation, observability), improve testability and resilience, define reliability metrics, lead multi-team programs, and mentor engineers to raise organizational reliability practices.

As a Sales Development Representative, you will source qualified opportunities while mastering the BuildOps product, striving to exceed pipeline goals and enhancing the team's collaboration and feedback.

As an Install Base Account Executive, you will manage and grow relationships with existing clients, focusing on upselling, renewals, and ensuring customer satisfaction. You will leverage communication and account management skills to drive revenue and product adoption, becoming an integral part of the sales strategy.

Design lead for financial workflows, AI, and mobile—own end-to-end solutions, mentor other designers, create AI-native and agentic experiences, simplify complex enterprise/ERP workflows, partner with product and engineering, and raise design quality across the domain cluster.

Lead and scale BuildOps' Data & AI engineering organization, owning data platform, pipelines, governance, ML/streaming infrastructure, operational discipline, and hiring to enable reliable AI/ML products and customer-facing data services.

Build and scale full‑stack product features and systems across frontend and backend. Own projects end‑to‑end from design through rollout and maintenance. Improve reliability, performance, observability, and scalability. Collaborate with Product and Design, mentor teammates, contribute to architecture and design reviews, and leverage AI tools to accelerate development while maintaining engineering judgment.