Jobs at BuildOps

Own end-to-end product design for enterprise/vertical SaaS features: user research, flows, prototypes, and engineering handoffs. Partner with PMs and engineers, run usability testing, participate in design reviews, mentor junior designers, and visit customers/teams up to six times per year.

As a Senior Product Manager, you will build a leading Project Management solution for commercial subcontractors, working cross-functionally with teams to ensure customer needs are met and drive product strategy, execution, and KPIs.

The Enterprise Account Executive at BuildOps will manage the sales process, acquire new customers, and articulate value propositions to engage executives in the construction industry.

As a Customer Success Manager, you will assist customers in using our software, troubleshoot issues, provide technical support, and collaborate with teams to ensure customer satisfaction. You will become a product expert and may need to travel to customer locations for software implementations.

The Sales Development Representative will source qualified opportunities for the sales team, focusing on the commercial contracting industry while utilizing various outreach tools and strategies to build relationships and drive pipeline growth.

As a Sales Development Representative, you will source qualified opportunities while mastering the BuildOps product, striving to exceed pipeline goals and enhancing the team's collaboration and feedback.

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, lead RCA for churn, drive PS tooling adoption (Salesforce, Gainsight, project tracking), and build implementation playbooks for customer segments. Partner with cross-functional teams to prevent churn and standardize implementation practices across SMB to Enterprise accounts.

Own and scale the professional services PMO: define delivery methodology, maintain portfolio health reporting, design escalation and RCA programs, drive PS tooling adoption, and create implementation playbooks to reduce churn and improve go‑live outcomes across SMB to Enterprise customers.

As a Senior Software Engineer at BuildOps, you will design, build, and maintain product features across frontend and backend applications while mentoring others and improving system performance and reliability.

Own and govern the Professional Services delivery methodology, tooling, and escalation frameworks. Maintain portfolio health reporting, run RCA post-implementation, enforce PS tooling adoption, and develop implementation playbooks for different customer segments. Drive consistency across IMs and CSMs to reduce churn and improve go-live outcomes.

Lead and own the Professional Services delivery methodology, tooling, and standards across customer segments. Maintain portfolio health reporting, design escalation and churn-intervention frameworks, run RCA programs, and drive adoption of PS tooling and implementation playbooks. Ensure consistent, measurable, and scalable delivery for complex ERP-integrated implementations.

Lead and own the Professional Services PMO: define and maintain implementation methodology, portfolio health reporting, escalation and RCA programs, PS tooling/configuration, and implementation playbooks to ensure consistent, low-risk customer implementations and reduced churn.

Build and scale a customer advocacy program to generate references, referrals, reviews, case studies, and advisory engagement. Partner cross-functionally with Customer Success, Product Marketing, and Sales to recruit advocates, manage CAB, drive review generation, and measure program impact via defined metrics and scalable workflows.

Serve as a strategic HR advisor to managers and employees, leading talent management, employee relations, performance management, compliance, compensation support, HR reporting, and engagement initiatives to align people programs with business goals.

Act as strategic HR advisor to managers and employees, driving talent management, performance processes, employee relations, organizational development, compliance, compensation support, HR metrics/reporting, and HRIS administration to align people initiatives with business goals in a fast-paced, high-growth environment.

Manage a portfolio of enterprise customers to drive product adoption, execute tailored success plans, monitor health and risk, run executive business reviews, coordinate cross-functional support, and pursue retention and expansion through advocacy and playbook-driven interventions. Occasional on-site travel to customer locations.

The Senior Product Marketing Manager will lead the go-to-market strategy for Financials and OpsAI, ensuring product innovation leads to customer adoption and revenue growth through positioning, messaging, and sales enablement initiatives.

Own accounting integration discovery, design, configuration, testing, and validation between BuildOps and customer ERPs. Lead finance discovery, define mappings and integration logic, execute test plans, reconcile data, troubleshoot discrepancies, and produce reusable documentation and playbooks to ensure accurate end-to-end financial synces and minimal post‑go‑live issues.

Lead discovery, design, configuration, testing, and validation of accounting integrations between BuildOps and customers' ERPs. Collaborate with finance, implementation, product, and engineering to map GL structures, reconcile data, and deliver scalable integration playbooks. Ensure accurate end-to-end financial sync and minimal post‑go‑live issues.

As an Install Base Account Executive, you will manage and grow relationships with existing clients, focusing on upselling, renewals, and ensuring customer satisfaction. You will leverage communication and account management skills to drive revenue and product adoption, becoming an integral part of the sales strategy.