About the job
At BuildOps, we’re building a groundbreaking software solution, purpose-built to support today’s commercial contractors. From helping our customers manage their service department all the way to project management, we’re breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks experienced in tech start-ups and thrive in fast-paced environments. Could you be our next hire?
This candidate will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company.
As a Product Manager, you will have the opportunity to build industry leading solutions for the commercial subcontracting industry including field service, maintenance management. You will learn about our customers - their people, organization structures, processes, and what they need from their operations platform. You will work closely with other Product Managers to understand common needs and patterns to create innovative solutions and workflows that solve for multiple use cases across personas. You will be expected to meet KPIs metrics that are customer driven.
What You'll Do:
- Drive the product vision and roadmap for your domain, working closely with a team of engineers, designers, QA, and data engineers for execution
- Engage with customers of various types and sizes to understand their needs and validate solutions
- Challenge traditional approaches and conceptualize cutting edge solutions with AI and ML
- Work closely with other Product Managers, Customer Success, and Sales team members to understand priorities and align the roadmap with business objectives
- Communicate priorities and feature releases company wide for visibility. Work directly with early adopter customers for Beta Testing and feedback, and work closely with the Customer Success team for wider rollouts
- Own CSAT and feature adoption KPIs, as well as KPIs that measure efficiency gained for our customers
What We Look For:
- 5+ years of product management experience, ideally B2B SaaS
- Strong technical skills - engineering, SQL, analytics
- Strong communication skills - collaborating with GTM and EPD teams; and directly with customers
- Strong customer research skill - working closely with customers to elicit their needs
- Strong product management skills - demonstrated ability to ship 0 to 1; and scale
- Familiarity with contractor workflows - incl. Project management and Maintenance agreements
- Strong understanding of agile development methodologies and experience working in an agile environment
- Mission driven individuals, who are motivated by complex challenges
Bonus:
- You have experience in and around the speciality contractor or construction world
- You have experience with products that manage equipment, equipment maintenance
- Knowledge of Accounting concepts and systems
- Familiarity with Salesforce, JIRA, Slack, Confluence
Compensation
- Raleigh: $133,000 - $166,000 base + annual bonus opportunity
- LA/SF: $139,000 - $174,000 base + annual bonus opportunity
- Toronto: 120,000 - 150,000 CAD base + annual bonus opportunity
- Generous equity grant, become an owner in our company!
- A comprehensive benefits package
- Flexible PTO and hybrid work schedules
- One-time work-from-home allowance
- Hubs in Los Angeles, San Francisco, Toronto, and Raleigh with hybrid work schedules and lunch provided for in-office days
- Company events and team-building activities, both in-person and virtual
- Fast-paced, collaborative, and dynamic work environment
- Opportunities for growth and career advancement
- Chance to work with cutting-edge technology and innovative solutions
- The chance to get in on the ground floor and build something truly groundbreaking for ourselves and our amazing customers
We welcome applicants from across the U.S. where we are registered to do business and able to support employment. Currently, this excludes the following states: Alaska, Hawaii, Kentucky, Mississippi, Nebraska, New Mexico, North Dakota, Rhode Island, South Dakota, West Virginia, and Wyoming. This list is based solely on operational and compliance considerations and is reviewed from time to time as our footprint grows.
About BuildOpsJoin BuildOps, the largest commercial trade platform in the country, as we transform the multi-billion dollar commercial contracting industry!
We’re not just talking incremental improvements—we’re talking a full-scale revolution, empowering the hardworking heroes who build and maintain the infrastructure that keeps our world running. See why contractors choose Buildops here.
This is your chance to be part of a rocketship. We’re fresh off a $1 billion valuation and a $127M Series C funding round (part of over $275M raised to date) led by industry-leading investors like Meritech Capital, BOND, and SE Ventures, backed by Schneider Electric (Reuters, TechCrunch, LA Business Journal) . Our latest investors join our team of industry heavyweights like Next47, former Twitter CEO Dick Costolo, former Salesforce President Gavin Patterson, and Boost Mobile CEO Stephen Stokols. Their investment is fueling our aggressive growth and our commitment to equipping contractors with AI-driven tools to conquer chaos, boost efficiency, skyrocket profitability, and ultimately, deliver exceptional service.
At BuildOps, we’re changing the game and doing the best work of our careers. You’ll be a key player in a company that’s truly making a difference for the backbone of our economy. If you’re ready to tackle big challenges, work with a passionate team, and build something extraordinary, BuildOps is the place for you. 🚀
BuildOps is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law.
BuildOps will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act pursuant to applicable local and state laws.
BuildOps recruiters will only contact candidates through official channels and will never ask for payment, banking details, or sensitive personal information during the interview process. Verify all openings at https://buildops.com/careers. Report suspicious outreach to reportfraud.ftc.gov and [email protected]. We review every report, but may not be able to respond individually. BuildOps is not responsible for losses from fraudulent postings.
Skills Required
- 7+ years of experience in the technology industry
- 5+ years in Product Management for B2B SaaS
- 3+ years in a contractor or construction firm followed by 3+ years building B2B software as a Product Manager
- Experience building end-to-end product experiences
- Strong familiarity with contractor/construction project workflows
- Experience in a technical environment with basic SQL skills
- Strong understanding of agile development methodologies
- Excellent communication and collaboration skills
- Strong analytical skills
BuildOps Compensation & Benefits Highlights
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Healthcare Strength — Health, dental, and vision coverage start on day one, with added mental health support, wellness programs, and transgender-inclusive care.
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Parental & Family Support — Parental leave, family medical leave, fertility benefits, and a return-to-work program are provided, alongside an onsite Mother’s Room.
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Wellbeing & Lifestyle Benefits — Flexible or unlimited PTO, hybrid/remote options, home-office stipends, daily meals/snacks, and onsite fitness amenities support everyday wellbeing.
BuildOps Insights
What We Do
BuildOps is the AI-native platform for commercial contractors. Built for the complexity of large-scale commercial work, it replaces disconnected tools and manual workflows with a single system that runs every job from quote to close. At the center of the platform is OpsAI, BuildOps' intelligence layer designed for real work in the trades. OpsAI helps dispatchers send the right tech in seconds, gives field crews the context they need before they step onsite, and helps offices bill clearly and stay on top of cash — all inside the workflows teams already use. Founded in 2018 by a U.S. Army veteran, BuildOps exists to give mission-critical trades technology as strong and reliable as they are — so they can operate with clarity when the work is on the line. Today, more than 1,000 leading companies across North America trust BuildOps to power their businesses, backed by Founders Fund, N47, Meritech Capital, and other top investors.
Why Work With Us
The idea for BuildOps was born out of the very real need felt by our founders from their own experience both in technology and in the field. We’re a widespread, but tight-knit, team of go-getters. We are passionate but humble. Unique, but fiercely collaborative. And at the end of the day, we truly love what we do.
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BuildOps Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
BuildOps believes hybrid work balances in-person collaboration with flexibility. At BuildOps, we believe that a hybrid work model strikes an ideal balance between in-person connection and flexibility.
