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We help people secure their future and protect the ones they love.
The Role
Owns strategy, business goals, scope, prioritization, and roadmap for Salesforce CRM workflow orchestration and related enterprise initiatives. Partners with cross-functional leaders to define requirements, manage delivery timelines, assess risks, remove obstacles, and ensure operational readiness. Leads stakeholder communication, data-informed decision-making, benefit realization, and transition planning across multi-phase agile, waterfall, and hybrid projects.
Summary Generated by Built In
Product Owner- Workflow Orchestration
Shared Services & Enablement
Full-time, Springfield, MA
The Opportunity
As the Product Owner- Workflow Orchestration, you will create the strategy, determine the business goals, formulate scope and develop a roadmap for the implementation of the Salesforce customer relationship management (CRM) platform and other large-scale strategic MassMutual initiatives intended to transform how we deliver service to our advisors and customers for years ahead.
In this role, you will partner with all levels of leadership and cross-enterprise parties (e.g. Operational areas, MMLIS, ETX, Legal, Compliance, Human Resources, etc.) on the execution of the advisor and customer engagement strategy.
The Team
As a key member of the Shared Services & Enablement Team-a highly collaborative group that drives engagement strategy across the enterprise-the Product Owner will shape the long-term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking, cross-functional leadership, product planning, and operational alignment to ensure that large-scale initiatives deliver meaningful, future-ready capabilities that elevate the overall service experience.
The Impact
This role defines and prioritizes product features that meet current and future customer and advisor needs. It partners across business areas-Operations, ETX, vendors, and subject matter experts-to deliver tools that optimize technology, improve service interactions, and drive business value. The position leads prioritization, scope, and timing of Salesforce deliverables; develops business requirements aligned to strategic outcomes; removes obstacles; evaluates risks; and makes key decisions that guide project direction and timelines. It also ensures each business area is operationally ready for transitions with minimal service impact.
Success in this role requires strong project leadership, data analysis, business knowledge, agility, resilience, and consistent stakeholder communication to maintain transparency on strategy, status, decisions, and challenges throughout the multi-phase effort.
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-JF1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $134,400-$176,400
Shared Services & Enablement
Full-time, Springfield, MA
The Opportunity
As the Product Owner- Workflow Orchestration, you will create the strategy, determine the business goals, formulate scope and develop a roadmap for the implementation of the Salesforce customer relationship management (CRM) platform and other large-scale strategic MassMutual initiatives intended to transform how we deliver service to our advisors and customers for years ahead.
In this role, you will partner with all levels of leadership and cross-enterprise parties (e.g. Operational areas, MMLIS, ETX, Legal, Compliance, Human Resources, etc.) on the execution of the advisor and customer engagement strategy.
The Team
As a key member of the Shared Services & Enablement Team-a highly collaborative group that drives engagement strategy across the enterprise-the Product Owner will shape the long-term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking, cross-functional leadership, product planning, and operational alignment to ensure that large-scale initiatives deliver meaningful, future-ready capabilities that elevate the overall service experience.
The Impact
This role defines and prioritizes product features that meet current and future customer and advisor needs. It partners across business areas-Operations, ETX, vendors, and subject matter experts-to deliver tools that optimize technology, improve service interactions, and drive business value. The position leads prioritization, scope, and timing of Salesforce deliverables; develops business requirements aligned to strategic outcomes; removes obstacles; evaluates risks; and makes key decisions that guide project direction and timelines. It also ensures each business area is operationally ready for transitions with minimal service impact.
Success in this role requires strong project leadership, data analysis, business knowledge, agility, resilience, and consistent stakeholder communication to maintain transparency on strategy, status, decisions, and challenges throughout the multi-phase effort.
The Minimum Qualifications
- Bachelor's degree or 10+ years equivalent work experience in business consulting or project management in lieu of degree
- 5+ years of experience in working with various project delivery models (agile, waterfall, hybrid)
- 5+ years of experience with Salesforce, Genesys or other enterprise CRM/ Client Engagement platforms
The Ideal Qualifications
- Strong data analysis with experience managing complex and multiple data resources
- Able to provide insight and recommendations based on data analysis
- Financial acumen with experience in tracking and reporting benefit realization
- Knowledge of systems, processes and workflows within operations
- Excellent project management skills
- Proficient in Excel and PowerPoint
- Excellent written and verbal communication skills, including the ability to effectively present complex information clearly
- Extremely organized, detail-oriented individual, who is capable of self-managing and multi-tasking in a fast-paced, demanding environment.
- Ability to work independently with minimal direction and potential ambiguous situations
- Demonstrated ability to adapt to changing business priorities and a strong work ethic
- Ability to think strategically/big picture and understand how the pieces fit
- Ability to successfully manage work with current and sometimes competing priorities
- Ability to collaborate across diverse teams and organizations and influence outcomes.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
#LI-JF1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $134,400-$176,400
Skills Required
- Bachelor's degree, or 10+ years of equivalent work experience in business consulting or project management
- 5+ years of experience working with agile, waterfall, and hybrid project delivery models
- 5+ years of experience with Salesforce, Genesys, or other enterprise CRM/client engagement platforms
- Strong data analysis experience managing complex and multiple data resources
- Experience providing insights and recommendations based on data analysis
- Financial acumen, including tracking and reporting benefit realization
- Knowledge of systems, processes, and workflows within operations
- Excellent project management skills
- Proficiency in Excel and PowerPoint
- Excellent written and verbal communication skills, including presenting complex information clearly
- Ability to collaborate across diverse teams and influence outcomes
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual provides market-competitive salaries and generous incentive pay opportunities for all employees. Whether an employee is just starting out, transitioning to a new career, or joining us as a seasoned leader — we value their contributions.
- Competitive Salary and Bonus offerings: MassMutual’s base salaries reward and recognize employees’ experience, skills and performance. Our salary ranges are regularly benchmarked within our industry and the broader job market to ensure competitiveness. Additionally, all MassMutual employees have the opportunity to receive competitive, performance-based bonuses, either annually or more frequently.
- Annual Incentive Plan (AIP): AIP awards are discretionary and based on individual and company performance, with opportunities to earn above-target bonuses in years with exceptional results. These awards consider not only what results a person achieved, but how they achieved them, rewarding behaviors that help create a productive and welcoming work environment for everyone.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Pay transparency and pay equity: MassMutual publishes salary ranges in job postings and is committed to promoting pay equity. This includes providing pay equity training to managers, reviewing the pay of employees who perform similar work as a standard practice when making compensation recommendations, and partnering regularly with independent external experts to check our work.
- Benefits as part of Total Rewards: MassMutual invests in every aspect of their employees’ well-being, providing a rewards package that goes far beyond a paycheck to support them physically, mentally, and financially. Their robust healthcare, retirement and protection benefits provide a range of support through all of life’s big moments — and, over the years, they have expanded their pioneering leave programs so employees can better care for themselves and the people they love.
- Health benefits: MassMutual offers a comprehensive suite of health and wellness benefits, focusing on solutions that support holistic well-being, aimed at improving access and outcomes for all, and provide flexibility to meet our employees’ and their families’ unique needs. Employees value our wide array of benefits, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.” (MassMutual Careers Benefits; Glassdoor). In a 2026 employee survey, one employee noted “The organization offers a wide range of programs and benefits that meaningfully support employees and foster a positive, inclusive culture.”
- Retirement and financial benefits: MassMutual provides a 401(k) plan contribution of up to 10% of eligible compensation, including up to 5% company match on employee deferrals and, for all eligible employees, a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes. The company provides a Retiree Health Reimbursement Account to eligible employees; monthly credits start at age 45. (MassMutual Careers Benefits; MassMutual 2025 Annual Report)
- Additional health programs: MassMutual offers additional benefits such as a health savings account, access to a broad network of mental health resources and providers for employees and their family members, and resources like medical and surgery decision support, healthcare navigation services, and more. All employees also have access to a Well-Being Wallet, where they can be reimbursed for up to $1,250 per year for eligible physical, mental, or financial wellness related expenses.
- Other benefits: Employees have access to an array of resources to help strengthen their overall well-being and protect the ones they love, at every stage of life. Whether growing their family, volunteering in their community, planning their legacy, or looking to save on everyday expenses like pet or auto insurance, we offer financial benefits and corporate discounts to help.
- Employee Feedback on Benefits: MassMutual conducts regular employee surveys, and benefits continuously receive positive feedback. In their 2026 survey, one employee said “...the total benefits program here at MassMutual has to be one of the best, if not the very best. It seems this company goes out of its way to make sure their employees are well taken care of." With another employee sharing “The Well-Being Wallet, education reimbursement, time off & leave programs are top notch and unlike anything I've experienced”.
- Time off & leaves: MassMutual’s flexible time-off and leave programs support employees’ well-being, help them care for loved ones, and balance personal priorities. Offerings include inclusive caregiver, bereavement, and other essential leaves; generous parental leave and financial support for adoption and surrogacy; up to 24 hours of paid volunteer time annually; and generous vacation, flexible holidays, companywide paid holidays and remote work weeks, and five “take care days.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Benefits and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
Bottom line: MassMutual supports employee wellbeing through competitive salaries and bonus opportunities, strong retirement contributions, and benefits designed to support the financial, physical, and mental well-being of employees and their families.
MassMutual Insights
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
