Jobs at MassMutual

Analyze customer feedback, survey results, and operational data to identify trends, friction points, and experience opportunities. Create executive-ready dashboards, reports, presentations, and visualizations; support Forsta platform administration, survey configuration, reporting, and optimization. Improve reporting processes, data quality, and analytical practices while using data storytelling to provide actionable recommendations to stakeholders and business leaders.

Analyzes advisor loan programs and recruit or practice acquisition candidates through financial assessments, loan structures, break-even analysis, sensitivity analysis, reporting, and KPI development. Produces decision-support reports, dashboards, presentations, and governance materials; interprets profitability requirements; advises data users; coordinates with cross-functional partners; and supports system testing and enhancements.

Lead development and maturation of an enterprise insider threat program by identifying critical assets, mapping identity-access relationships, analyzing behavioral and technical indicators, building detection logic, supporting complex investigations, tuning security tooling (SIEM/EDR/UEBA/DLP), and partnering with HR, Legal, Privacy, and business stakeholders for risk-informed monitoring and reporting.

Design, build, and deploy end-to-end AI/ML solutions using LLMs, agentic and probabilistic methods. Scope problems, prototype, evaluate and benchmark models, integrate production APIs and cloud infrastructure, apply responsible AI practices, and communicate results to stakeholders while mentoring colleagues.

Designs and develops end-to-end learning solutions, including e-learning, instructor-led, blended, video, scenario-based, and workflow-based experiences. Partners with business leaders, managers, HR, and subject matter experts to address performance gaps and operational skill needs. Builds content using Articulate tools, applies adult learning principles, leverages AI-enabled capabilities, evaluates learner feedback and data, and continuously improves learning assets and design standards.

Participates in MassMutual’s rotational Actuarial Leadership Development Program, supporting actuarial work across business and corporate units. Completes meaningful projects, develops technical and leadership skills, receives mentorship, and prepares for Society of Actuaries exams. Responsibilities include applying quantitative knowledge, managing multiple projects, collaborating across teams, attending professional seminars, and pursuing Fellowship designation with support for exam preparation and fees.

Develop and improve learning measurement frameworks, dashboards, scorecards, and reporting standards. Analyze learning, skills, system, and operational data to identify trends, risks, opportunities, and business impact. Translate complex findings into clear recommendations and executive-ready narratives. Partner with operations leaders, program owners, HR, and subject matter experts to measure skill growth, behavior change, performance outcomes, and learning effectiveness.

Leads medium-to-complex digital health and wellness initiatives, coordinating cross-functional business and technology teams. Assesses project scope and execution capacity, translates strategy into detailed plans, communicates objectives and status, recommends solutions, solves problems, and drives delivery of service deliverables and technology solutions. The role requires strong organizational, communication, and delivery leadership skills.

Designs and develops practical learning solutions for Operations employees and leaders. Creates Articulate Rise courses, workshops, job aids, facilitator and participant materials, and LMS-ready content. Partners with subject matter experts to translate business needs and performance gaps into learning objectives and skills-based learning paths. Maintains and improves materials using feedback, learner data, and evaluation results.

Develop Python and Excel models for life insurance product calculations, validate system values, define requirements, support product launches and system conversions, analyze defects, and maintain data integrity. The role applies actuarial and statistical methods, improves workflows through automation, coordinates shared model development, and communicates technical findings and deliverables to cross-functional business, systems, operations, legal, compliance, and vendor partners.

Provides technical leadership for benefits enrollment technology initiatives, including partner assessments, group benefits integrations, platform-fit evaluations, testing schedules, production approvals, and implementation delivery. Manages relationships with enrollment technology partners, presents recommendations to steering committees, identifies technical capabilities and limitations, and serves as an internal subject matter expert supporting cross-functional business and IT teams.

Performs advanced malware analysis, extracts indicators of compromise, develops SOAR automations, and builds AI-enabled SOC capabilities. The role tunes detection and alerting logic, enhances threat hunting, mentors junior analysts, leads escalations, performs QA, and documents investigations. It requires extensive SOC experience, Python and SOAR expertise, off-hours escalation support, and advanced knowledge of attack techniques, operating systems, cloud environments, web vulnerabilities, authentication, networking, and packet analysis.

Manage complex procurement contracts from planning through execution, including drafting, redlining, negotiation, risk assessment, stakeholder approvals, and supplier coordination. Collaborate with legal, compliance, IT, data security, and enterprise risk teams to ensure compliant agreements aligned with business objectives. Identify process inefficiencies and improve contracting workflows while managing multiple transactions and timelines.

Develops Investment Management financial communications by analyzing investment, financial, and business performance data and translating insights into executive presentations, reports, briefings, and stakeholder messaging. Partners with senior leaders across Finance, Risk, Actuarial, Strategy, Investor Relations, and Communications to align narratives, support board and rating agency engagements, strengthen reporting governance, and communicate investment results, risks, opportunities, and strategic priorities.

Supports long-term care insurance inforce management initiatives, including rate certifications, repricing, dividend analysis, illustration testing, and rate increases. Develops compliant modeling documentation, performs data analysis and financial modeling, collaborates with valuation, pricing, claims, legal, compliance, and external partners, and drives process improvement and automation.

Advises leaders and stakeholders on strategic, executive, internal, and change communications. Develops communication strategies, plans, messaging, presentations, FAQs, guides, videos, and town hall materials across multiple channels. Partners with change management and project teams to support organizational adoption, manages communication calendars, ensures quality and accessibility standards, and uses engagement metrics and feedback to improve effectiveness. The role also leverages AI-enabled tools and emerging practices to enhance communication productivity and impact.

Summer actuarial intern completes analytical projects supporting pricing and valuation, participates in simulations and Excel/VBA training, receives mentorship, networks with senior actuaries, and may receive a full-time offer upon graduation. Projects apply coursework and actuarial exam knowledge in a collaborative corporate environment.

Own and transform MassMutual’s investment FP&A forecasting operating model across planning, production, governance, and continuous improvement. Lead the business side of Anaplan reimplementation and other platform transformations, translating business needs into requirements, future-state workflows, and UAT. Establish scalable processes, data governance, controls, and clear ownership while partnering with Finance, Investment Management, data, and systems leaders. Develop repeatable workflows and organizational capability that enable reliable forecasting and executive-ready insight.

Underwrite complex individual disability insurance cases end-to-end, making sound risk decisions within significant approval authority. Serve as an underwriting subject-matter expert, advise agents and brokers, communicate decisions, maintain stakeholder relationships, improve processes, and mentor less experienced underwriters. Support competitive placement while maintaining profitability and morbidity expectations.

The Treasury Analyst supports cash management, liquidity forecasting, payments, banking relationships, treasury systems, and financial analytics. Responsibilities include managing Kyriba data and workflows, creating dashboards and reporting, analyzing variances and scenarios, supporting bank accounts and payment solutions, assessing operational and financial risks, maintaining controls, preparing compliance documentation, and improving automation and reconciliation processes. The role also contributes to cross-functional treasury initiatives, responsible AI use, testing, implementation, and change management.