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We help people secure their future and protect the ones they love.
The Role
Leads business analysis and requirements efforts across transformational programs, analyzing current and future-state processes, facilitating stakeholder alignment, and developing recommendations for strategic decisions. Partners with business, technology, operations, compliance, and program leadership to prioritize roadmaps, define functional requirements, and support implementation planning, testing, and deployment. Requires strong consulting, process analysis, requirements gathering, and decision facilitation skills, with financial services or insurance experience.
Summary Generated by Built In
The Opportunity
The Business Process Strategy Consultant is responsible for being fluent in requirements for all transformational efforts within the Worksite Project Portfolio. This will include ensuring requirements efforts and business analysis efforts are effectively delivered within projects at all phases. This role will support leadership in complex decision analysis, optionality and presentation for decision.
The Impact
The Worksite Business Process Strategy Consultant is responsible for being the centralized and overarching role accountable for assisting all program and projects with business analysis requirements and driving to decisions impacting implementation paths. You will coordinate with internal and external partners to ensure business analysis activities are aligned to MassMutual expectations and delivered accordingly.
Key Responsibilities Include but not limited to:
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $113,100-$148,400
The Business Process Strategy Consultant is responsible for being fluent in requirements for all transformational efforts within the Worksite Project Portfolio. This will include ensuring requirements efforts and business analysis efforts are effectively delivered within projects at all phases. This role will support leadership in complex decision analysis, optionality and presentation for decision.
The Impact
The Worksite Business Process Strategy Consultant is responsible for being the centralized and overarching role accountable for assisting all program and projects with business analysis requirements and driving to decisions impacting implementation paths. You will coordinate with internal and external partners to ensure business analysis activities are aligned to MassMutual expectations and delivered accordingly.
Key Responsibilities Include but not limited to:
- Consider data driven decision making, market considerations and long-term strategy when teams are considering future state requirements.
- Consider impacts of all actions, thinking through potential solutions in a strategic manner.
- Advocate and represent Business in development and implementation of key strategic initiatives.
- Experience in creation of functional requirements to fulfill the business requirements.
- Perform and document analysis of current business processes to define business requirements.
- Perform and document analysis of future state business processes including user and information system roles.
- Collaborate with program manager on roadmap planning and prioritization.
- Leads the analysis and preparation of recommendations for key decisions required to move projects and programs to target state.
- Ensure the User Experience and Worksite Value Stream is continually updated and in the forefront of analysis and planning.
- Represent and advocate business interests in development of new strategies and initiatives.
- Negotiate and influence requirements to ensure business and customer representation.
- Collaborate with business/technology/operations and compliance partners on requirements and deliver across all value chains.
- Experience in conducting iterative meetings with users and stakeholders for requirement finalization, requirement refinement, documentation and getting the users and stakeholder's approvals.
- Experience in performing requirements gathering and analysis, estimating time required for project completion, preparing schedules, design documentation, design reviews and development, testing and deployment of application enhancements, as well as project planning.
The Minimum Qualifications
- Bachelor's Degree or High School Diploma/GED with 6+ years of business analysis or consulting experience.
- 6+ years of business analysis or consulting experience.
- 3+ years of financial services, or group life and/or supplemental health insurance products experience.
The Ideal Qualifications
- Worksite or Voluntary Benefits experience
- Worksite business improvement project experience
- Experience performing and documenting analysis of current and future state business processes including user and information system roles
- Ability to lead and facilitate diverse groups of people to move towards solutions while influencing key decision makers based on analysis findings
- Lead and facilitate the process of gathering of business requirements through interviewing or conducting group requirements session and generate detailed business requirements/stories
- Facilitate the complex process of understanding the business needs, developing understanding of how digital solutions may meet those needs
- Consider the business implications in the application of technology to the current and future business environment
- Be able to understand a program level of work and coordinate it into consumable parts of prioritized initiatives
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes.
- A collaborative environment where perspectives are welcomed.
- Access to learning, development, and internal networks that support continuous growth and skill-building over time.
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization.
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset.
#LI-RS1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $113,100-$148,400
Skills Required
- Bachelor's degree, or high school diploma/GED with 6+ years of business analysis or consulting experience
- 6+ years of business analysis or consulting experience
- 3+ years of financial services, group life, or supplemental health insurance products experience
- Worksite or voluntary benefits experience
- Worksite business improvement project experience
- Experience analyzing and documenting current- and future-state business processes, including user and information system roles
- Ability to lead and facilitate diverse groups and influence key decision-makers using analysis findings
- Experience gathering business requirements through interviews or group requirements sessions and producing detailed requirements or user stories
- Ability to evaluate how digital solutions address business needs and implications
- Ability to understand program-level work and coordinate prioritized initiatives
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual provides market-competitive salaries and generous incentive pay opportunities for all employees. Whether an employee is just starting out, transitioning to a new career, or joining us as a seasoned leader — we value their contributions.
- Competitive Salary and Bonus offerings: MassMutual’s base salaries reward and recognize employees’ experience, skills and performance. Our salary ranges are regularly benchmarked within our industry and the broader job market to ensure competitiveness. Additionally, all MassMutual employees have the opportunity to receive competitive, performance-based bonuses, either annually or more frequently.
- Annual Incentive Plan (AIP): AIP awards are discretionary and based on individual and company performance, with opportunities to earn above-target bonuses in years with exceptional results. These awards consider not only what results a person achieved, but how they achieved them, rewarding behaviors that help create a productive and welcoming work environment for everyone.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Employees in sales roles participate in our variable incentive compensation (VIC) program instead of AIP. VIC provides incentive pay awards commensurate with results for individuals in roles that directly influence sales.
- Pay transparency and pay equity: MassMutual publishes salary ranges in job postings and is committed to promoting pay equity. This includes providing pay equity training to managers, reviewing the pay of employees who perform similar work as a standard practice when making compensation recommendations, and partnering regularly with independent external experts to check our work.
- Benefits as part of Total Rewards: MassMutual invests in every aspect of their employees’ well-being, providing a rewards package that goes far beyond a paycheck to support them physically, mentally, and financially. Their robust healthcare, retirement and protection benefits provide a range of support through all of life’s big moments — and, over the years, they have expanded their pioneering leave programs so employees can better care for themselves and the people they love.
- Health benefits: MassMutual offers a comprehensive suite of health and wellness benefits, focusing on solutions that support holistic well-being, aimed at improving access and outcomes for all, and provide flexibility to meet our employees’ and their families’ unique needs. Employees value our wide array of benefits, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.” (MassMutual Careers Benefits; Glassdoor). In a 2026 employee survey, one employee noted “The organization offers a wide range of programs and benefits that meaningfully support employees and foster a positive, inclusive culture.”
- Retirement and financial benefits: MassMutual provides a 401(k) plan contribution of up to 10% of eligible compensation, including up to 5% company match on employee deferrals and, for all eligible employees, a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes. The company provides a Retiree Health Reimbursement Account to eligible employees; monthly credits start at age 45. (MassMutual Careers Benefits; MassMutual 2025 Annual Report)
- Additional health programs: MassMutual offers additional benefits such as a health savings account, access to a broad network of mental health resources and providers for employees and their family members, and resources like medical and surgery decision support, healthcare navigation services, and more. All employees also have access to a Well-Being Wallet, where they can be reimbursed for up to $1,250 per year for eligible physical, mental, or financial wellness related expenses.
- Other benefits: Employees have access to an array of resources to help strengthen their overall well-being and protect the ones they love, at every stage of life. Whether growing their family, volunteering in their community, planning their legacy, or looking to save on everyday expenses like pet or auto insurance, we offer financial benefits and corporate discounts to help.
- Employee Feedback on Benefits: MassMutual conducts regular employee surveys, and benefits continuously receive positive feedback. In their 2026 survey, one employee said “...the total benefits program here at MassMutual has to be one of the best, if not the very best. It seems this company goes out of its way to make sure their employees are well taken care of." With another employee sharing “The Well-Being Wallet, education reimbursement, time off & leave programs are top notch and unlike anything I've experienced”.
- Time off & leaves: MassMutual’s flexible time-off and leave programs support employees’ well-being, help them care for loved ones, and balance personal priorities. Offerings include inclusive caregiver, bereavement, and other essential leaves; generous parental leave and financial support for adoption and surrogacy; up to 24 hours of paid volunteer time annually; and generous vacation, flexible holidays, companywide paid holidays and remote work weeks, and five “take care days.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Benefits and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
Bottom line: MassMutual supports employee wellbeing through competitive salaries and bonus opportunities, strong retirement contributions, and benefits designed to support the financial, physical, and mental well-being of employees and their families.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
