MassMutual Leadership & Management

MassMutual managers support employees by connecting day-to-day work to company strategy, providing consistent feedback, and helping teams build skills through coaching, collaboration and development opportunities. Employees describe managers as supportive, accessible and focused on helping people succeed in work that serves policyowners and customers.

• Clear goals and strategic direction: MassMutual’s performance approach aligns individual goals to enterprise priorities through ongoing manager dialogue and performance discussions. The company’s 2025 Sustainability Report notes a goal of two documented manager check-ins, or performance reviews, annually for all eligible employees.  Progress on these check-ins is reported to the executive leadership team and CEO. A technology leader said company vision is discussed regularly in team huddles so employees understand how their work fits into organizational strategy and can work backward from a clear “north star.” (MassMutual 2025 Sustainability Report; Built In employee Q&A) 
   
• Supportive, hands-on leadership: Employees describe managers as approachable and invested in their success. A full stack developer said leaders are “kind and very understanding,” helping employees feel welcomed and human. (Indeed; Glassdoor) In an internal employee survey, one employee noted “I have been lucky enough to have three great managers in my time working here. They have all been empathetic, understanding, and true servant leaders” (MassMutual 2026 employee survey data)
   
• Coaching, feedback and development: Managers support growth through regular conversations, training, stretch opportunities, and professional development. A product management consultant said an “incredibly supportive team” helped guide a career pivot. In an internal employee survey, another employee shared “My manager's willingness to help me along in my career development and provide feedback on how I can best go about moving towards those goals” as one thing they value most. MassMutual also reported a 62% increase in workforce learning hours in 2025, with top topics including business acumen, cybersecurity, and generative AI. (MassMutual 2025 Annual Report; Built In employee Q&A; Glassdoor)
   
• External signals:
  • Manager care: Employees surveyed on external review sites rate MassMutual’s manager score an A among companies with more than 10,000 employees, with employees saying their manager seems to care about them as a person. (Comparably)
  • Leadership confidence: Employees surveyed on external review sites rate MassMutual’s CEO rating an A- while reviews highlight supportive management, good leadership and professional coworkers. (Comparably; Glassdoor; Indeed)
  • Workplace recognition: MassMutual has been recognized by Built In Best Places to Work, the Boston Globe Top Places to Work and Fortune World's Most Admired Companies. (MassMutual Careers)
     

Bottom line: MassMutual managers support employees by translating strategy into clear goals, creating feedback and development touch points, modeling inclusive leadership and helping teams grow through coaching, collaboration and purpose-driven work.