We help people secure their future and protect the ones they love.
The Role
Lead Payments Modernization strategy and roadmap, prioritize investments, and deliver measurable business outcomes. Drive cross-functional alignment with Ops, Technology, Finance, Risk, Legal and exec leadership to consolidate legacy systems and deploy secure, scalable payment capabilities.
Summary Generated by Built In
Product Owner, Payments Modernization - Billing, Payments & Disbursement
Shared Services & Enablement
Full-Time, Springfield, MA
The Opportunity
As a Product Owner within Shared Services & Enablement, you will define and drive the long-term strategy across critical enterprise domains, specifically: Payments Modernization. You are accountable for defining vision, investment priorities, and roadmaps, and for delivering measurable business outcomes and value realization. This role requires strong executive presence and frequent engagement with senior and executive leadership.
The Team
The Shared Services & Enablement Team is a highly collaborative group that drives engagement strategy across the enterprise. The Product Owner will shape the long-term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking, cross-functional leadership, product planning, and operational alignment to ensure that large-scale initiatives deliver meaningful, future-ready capabilities that elevate the overall service experience.
The Impact
You will lead a multi-year transformation to modernize the payment ecosystem, including the consolidation of legacy systems and the delivery of modern, scalable, and secure payment capabilities across both internal and external stakeholders. This domain requires strong familiarity with banking, financial services, or treasury concepts, including payment processing, reconciliation, and governance. Experience with financial transaction ecosystems is highly valuable.
This role includes defining and owning the "what and why" for your respective domain, ensuring that investments align with business strategy and deliver measurable value. You are accountable for value realization, including adoption, efficiency, and overall business outcomes. You will engage regularly with executive leadership to present strategy, influence decisions, and showcase results.
What success looks like includes clearly defined and executed domain strategies, measurable business value and outcomes, strong executive alignment and confidence, and simplified, scalable ecosystems.
Key responsibilities include, but are not limited to:
Minimum Qualifications
Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-JF1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $134,400-$176,400
Shared Services & Enablement
Full-Time, Springfield, MA
The Opportunity
As a Product Owner within Shared Services & Enablement, you will define and drive the long-term strategy across critical enterprise domains, specifically: Payments Modernization. You are accountable for defining vision, investment priorities, and roadmaps, and for delivering measurable business outcomes and value realization. This role requires strong executive presence and frequent engagement with senior and executive leadership.
The Team
The Shared Services & Enablement Team is a highly collaborative group that drives engagement strategy across the enterprise. The Product Owner will shape the long-term vision for how MassMutual equips its advisors and delivers service to customers. This role blends strategic thinking, cross-functional leadership, product planning, and operational alignment to ensure that large-scale initiatives deliver meaningful, future-ready capabilities that elevate the overall service experience.
The Impact
You will lead a multi-year transformation to modernize the payment ecosystem, including the consolidation of legacy systems and the delivery of modern, scalable, and secure payment capabilities across both internal and external stakeholders. This domain requires strong familiarity with banking, financial services, or treasury concepts, including payment processing, reconciliation, and governance. Experience with financial transaction ecosystems is highly valuable.
This role includes defining and owning the "what and why" for your respective domain, ensuring that investments align with business strategy and deliver measurable value. You are accountable for value realization, including adoption, efficiency, and overall business outcomes. You will engage regularly with executive leadership to present strategy, influence decisions, and showcase results.
What success looks like includes clearly defined and executed domain strategies, measurable business value and outcomes, strong executive alignment and confidence, and simplified, scalable ecosystems.
Key responsibilities include, but are not limited to:
- Own domain strategy, vision, and roadmaps
- Define and track value realization and business outcomes
- Own prioritization, sequencing, and tradeoffs
- Recommend investment decisions and strategic direction
- Present strategy and outcomes to executive leadership
- Drive alignment across Operations, Technology, Finance, Risk, Legal, and Compliance
Minimum Qualifications
- Bachelor's degree or 10+ years of work experience in business consulting or project management in lieu of degree
- 8+ years of experience in product ownership, strategy, or transformation leadership
Ideal Qualifications
- Strong executive presence and communication skills
- Experience in digital ecosystem or payments transformation
- Strong understanding of financial services or treasury processes
- Proven ability to drive measurable outcomes
- Experience influencing executive stakeholders
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
#LI-JF1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $134,400-$176,400
Skills Required
- Bachelor's degree or 10+ years of work experience in business consulting or project management (in lieu of degree)
- 8+ years of experience in product ownership, strategy, or transformation leadership
- Strong executive presence and communication skills
- Experience in digital ecosystem or payments transformation
- Strong understanding of financial services or treasury processes
- Proven ability to drive measurable outcomes (adoption, efficiency, business value)
- Experience influencing executive stakeholders
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual supports competitive compensation through salary and bonus opportunities, retirement contributions, pay transparency practices and a broad benefits package that adds value beyond base pay. The company also uses long-running pay equity reviews and employee feedback to evaluate whether rewards are supporting employees across roles and life stages.
- Competitive pay and bonus opportunities: MassMutual describes its total rewards approach as holistic and flexible, with competitive salaries and bonuses designed to support employees’ financial well-being. Employees also point to compensation as part of the value proposition, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.”
- Retirement and financial benefits: MassMutual provides a 401(k) benefit of up to 10% of eligible compensation, including a 5% company match and a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes and begins monthly retirement healthcare account contributions for employees starting at age 45.
- Pay transparency and pay equity: MassMutual posts salary ranges in most job postings and has used an independent HR risk management firm to conduct annual adjusted pay gap reviews for 17 years. That approach connects compensation competitiveness with equity and accountability across the employee experience.
- Benefits as part of total rewards: MassMutual’s compensation includes health, dental and mental health benefits, caregiver leave, parental leave, bereavement leave, paid volunteer time, flexible holidays and a Well-Being Wallet of up to $1,250 annually. A head of human resources said, “It’s not about industry standards — it’s about supporting all employees’ well-being in ways that are meaningful to them.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Compensation and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
- Financial stability: MassMutual reported more than $10 billion in insurance and annuity benefits paid in 2025 and total adjusted capital above $34 billion, reinforcing the company’s long-term financial foundation. (MassMutual 2025 Annual Report)
Bottom line: MassMutual supports competitive pay through salary and bonus opportunities, strong retirement contributions, pay transparency, recurring pay equity reviews and benefits designed to support employees’ financial, physical, mental and family well-being.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
