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The Role
Supports large-scale Operations projects and readiness initiatives by defining scope, gathering and documenting business and system requirements, designing process improvements, conducting impact and escalation analysis, and facilitating stakeholder alignment. The role collaborates with business units, technology teams, suppliers, and procurement; leads concurrent initiatives; advises junior analysts; and recommends solutions that improve operational execution and support business strategy.
Summary Generated by Built In
The Opportunity
The Operations Project Management Office (OPMO) is seeking an experienced Business Analyst. In this highly visible role, you will report to the Director of Project Management and support projects led or supported from the Operations organization. You will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support large-scale business projects, as well as readiness initiatives, for implementing across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement).
The Team
The OPMO oversees the execution of initiatives across Operations (Protection NB & UW, Policy Holder Services / Annuity NB, Shared Services & Enablement, Strategy, Insights and Performance Optimization, and Advisor/Client Experience. We leverage standards put to drive consistency across our portfolio. The team is focused on driving and aligning critical programs and projects across our Operations organization, creating more visibility into this work, while enabling better prioritization, collaboration, and execution. We strive for continuous improvement and best in class service to our clients.
We are a diverse team of project managers and business analysts who enjoy solving complex business problems with proven track records of excellence in project management and the ability to quickly structure and manage work in a dynamic, complex environment.
The Impact:
As a Business Analyst, you will:
The Minimum Qualifications
The Ideal Qualifications
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
#LI-BO1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $92,800-$121,800
The Operations Project Management Office (OPMO) is seeking an experienced Business Analyst. In this highly visible role, you will report to the Director of Project Management and support projects led or supported from the Operations organization. You will be responsible for coordinating, planning, and developing business analysis and requirements documentation that support large-scale business projects, as well as readiness initiatives, for implementing across the Operations organization. This role requires extensive collaboration and communication across multiple business units within Operations and outside of Operations (technology teams, suppliers, procurement).
The Team
The OPMO oversees the execution of initiatives across Operations (Protection NB & UW, Policy Holder Services / Annuity NB, Shared Services & Enablement, Strategy, Insights and Performance Optimization, and Advisor/Client Experience. We leverage standards put to drive consistency across our portfolio. The team is focused on driving and aligning critical programs and projects across our Operations organization, creating more visibility into this work, while enabling better prioritization, collaboration, and execution. We strive for continuous improvement and best in class service to our clients.
We are a diverse team of project managers and business analysts who enjoy solving complex business problems with proven track records of excellence in project management and the ability to quickly structure and manage work in a dynamic, complex environment.
The Impact:
As a Business Analyst, you will:
- Define business and systems scope, objectives, and requirements by aligning user needs with applicable industry standards.
- Design and refine procedures that solve complex problems while accounting for system limitations, operating timelines, and desired outcomes.
- Analyze business and user needs, document requirements, and translate findings into clear business and system specifications.
- Coach and advise less-experienced Business Analysts to strengthen team capability and execution.
- Operate at a senior technical level across key phases of business and systems analysis, evaluating technology implications for current and future business needs.
- Drive escalation analysis and resolution for complex business and system issues.
- Communicate difficult decisions clearly, accurately, and in a timely manner to internal and external stakeholders.
- Develop recommendations through critical analysis, sound judgment, and risk-informed decision-making.
- Lead initiatives that advance business strategy and improve operational processes.
- Identify process and procedure gaps and recommend practical improvements.
- Build strong networks with internal resources, business partners, and vendor partners across the organization.
- Facilitate and organize stakeholder meetings that drive alignment, decision-making, and follow-through.
The Minimum Qualifications
- High School Diploma
- 5+ years of related business analysis experience
- 2+ years of experience negotiating and influencing requirements direction.
- 2+ years of experience developing business process models, process outlines, or procedures, and job aids that prepare the business for successful execution.
- 1+ years of experience planning and managing requirement activities for medium- to large-scale projects.
The Ideal Qualifications
- Lead business analysis across multiple concurrent initiatives.
- Influence and negotiate requirements direction to support business priorities.
- Gather, document, and validate functional and non-functional requirements.
- Communicate clearly and concisely across written and verbal channels.
- Facilitate effective requirements-gathering sessions with cross-functional stakeholders.
- Lead business impact analysis to assess risks, dependencies, and operational implications.
- Contribute effectively to complex projects with appropriate guidance.
- Apply business analysis expertise to resolve most complex problems independently.
What You Can Expect at MassMutual
MassMutual offers the opportunity to do meaningful work within a purpose-driven organization that values long-term impact over short-term outcomes. In this role, you can expect:
- Clear areas of ownership and accountability, with work that connects directly to company and customer outcomes
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks that support continuous growth and skill-building over time
- Employee-led communities and forums that foster connection, learning, and inclusion across the organization
- A culture grounded in integrity, responsibility, and stewardship-supported by a company with a strong legacy and a future-focused mindset
#LI-BO1
MassMutual is an equal employment opportunity employer. We welcome all persons to apply.
If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.
California residents: For detailed information about your rights under the California Consumer Privacy Act (CCPA), please visit our California Consumer Privacy Act Disclosures page.
Salary Range: $92,800-$121,800
Skills Required
- High School Diploma
- 5+ years of related business analysis experience
- 2+ years of experience negotiating and influencing requirements direction
- 2+ years of experience developing business process models, process outlines, procedures, and job aids
- 1+ years of experience planning and managing requirements activities for medium- to large-scale projects
- Lead business analysis across multiple concurrent initiatives
- Influence and negotiate requirements direction to support business priorities
- Gather, document, and validate functional and non-functional requirements
- Communicate clearly and concisely across written and verbal channels
- Facilitate effective requirements-gathering sessions with cross-functional stakeholders
- Lead business impact analysis to assess risks, dependencies, and operational implications
- Contribute effectively to complex projects with appropriate guidance
- Apply business analysis expertise to resolve complex problems independently
MassMutual Compensation & Benefits Highlights
How does MassMutual ensure its pay and bonus plans are competitive?
MassMutual supports competitive compensation through salary and bonus opportunities, retirement contributions, pay transparency practices and a broad benefits package that adds value beyond base pay. The company also uses long-running pay equity reviews and employee feedback to evaluate whether rewards are supporting employees across roles and life stages.
- Competitive pay and bonus opportunities: MassMutual describes its total rewards approach as holistic and flexible, with competitive salaries and bonuses designed to support employees’ financial well-being. Employees also point to compensation as part of the value proposition, with one sales assistant citing “great benefits and lots of flexibility,” and another employee describing the company’s “good leadership and benefits.”
- Retirement and financial benefits: MassMutual provides a 401(k) benefit of up to 10% of eligible compensation, including a 5% company match and a 5% annual company contribution. The company also treats eligible student loan payments like 401(k) contributions for matching purposes and begins monthly retirement healthcare account contributions for employees starting at age 45.
- Pay transparency and pay equity: MassMutual posts salary ranges in most job postings and has used an independent HR risk management firm to conduct annual adjusted pay gap reviews for 17 years. That approach connects compensation competitiveness with equity and accountability across the employee experience.
- Benefits as part of total rewards: MassMutual’s compensation includes health, dental and mental health benefits, caregiver leave, parental leave, bereavement leave, paid volunteer time, flexible holidays and a Well-Being Wallet of up to $1,250 annually. A head of human resources said, “It’s not about industry standards — it’s about supporting all employees’ well-being in ways that are meaningful to them.”
- External signals:
- Benefits value: Employees on external review sites regularly highlight benefits as a strength, with reviews calling out “excellent benefits,” “great benefits” and a “great benefits package.” (Glassdoor; Indeed)
- Compensation and retention: Employees surveyed on external review sites rate MassMutual’s perks and benefits an A-, with 100% saying perks and benefits play a role in staying at the company. (Comparably)
- Financial stability: MassMutual reported more than $10 billion in insurance and annuity benefits paid in 2025 and total adjusted capital above $34 billion, reinforcing the company’s long-term financial foundation. (MassMutual 2025 Annual Report)
Bottom line: MassMutual supports competitive pay through salary and bonus opportunities, strong retirement contributions, pay transparency, recurring pay equity reviews and benefits designed to support employees’ financial, physical, mental and family well-being.
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The Company
What We Do
Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. This is why we want to inspire people to Live Mutual. We’re people helping people. Together, we’re stronger.
Why Work With Us
MassMutual has the financial security and stability of a 170+ year old company, with the culture and energy of a startup. We work every day with the customer front of mind to build the best digital experience in the industry.
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MassMutual Teams
MassMutual Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We believe in capitalizing on the best of being together in our offices as well as personal flexibility. Our workplace philosophy puts office collaboration first, combined with flexibility to work remotely.
Typical time on-site:
3 days a week
