TransUnion's Job Applicant Privacy Notice
Team Overview
We are seeking a proactive and detail-oriented Product Monitoring Analyst to join our team. This role is critical in ensuring the health, performance, and reliability of our products and services. The successful candidate plays a pivotal part in ensuring product quality, enabling proactive issue detection, conduct in-depth analysis of monitoring data, and contribute to the continuous improvement of our monitoring and alerting capabilities This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.Role Overview And Core Responsibilities
Key Responsibilities
- Alert First-Responder: Act as the initial point of contact for system alerts, ensuring timely triage and escalation where necessary.
- Monitoring & Trend Analysis: Track and analyse product monitoring metrics and historical trends to identify patterns, anomalies, and opportunities for improvement.
- Tooling & Dashboards: Utilise monitoring tooling (such as OpenTelemetry) and other observability tools to build and interpret dashboards that provide actionable insights.
- Exception Investigation: Investigate exceptions and outliers in monitoring data to determine root causes and recommend corrective actions.
- Automation: Develop and maintain automated tests and alerts to enhance monitoring coverage and reduce manual effort.
- Impact Analysis: Conduct initial and full impact assessments for potential issues, including root cause analysis and documentation of findings.
- Ad Hoc Analysis: Provide analytical support for online product-related issues, monitoring, testing and other business-critical queries as needed.
Required Knowledge And Experiences
Skills & Experience Essential:
- Experience with monitoring tools and observability platforms (e.g. OpenTelemetry, Grafana).
- Strong analytical and problem-solving skills.
- Ability to interpret complex data and translate it into actionable insights.
- Experience with automated alerting and test frameworks.
- Excellent communication and collaboration skills.
Desirable:
- Familiarity with issue management processes and tools.
- Experience in a data product or technology environment.
- Knowledge of scripting or programming for automation (e.g. Python, R).
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Analyst, Data Design and Analysis
Skills Required
- Experience with monitoring tools and observability platforms (e.g., OpenTelemetry, Grafana).
- Strong analytical and problem-solving skills.
- Ability to interpret complex data and translate it into actionable insights.
- Experience with automated alerting and test frameworks.
- Excellent communication and collaboration skills.
- Familiarity with issue management processes and tools.
- Experience in a data product or technology environment.
- Knowledge of scripting or programming for automation (e.g., Python, R).
What the Team is Saying
TransUnion Compensation & Benefits Highlights
-
Healthcare Strength — Day-one eligibility for medical, dental, and vision is paired with HSA/FSA options and robust mental-health resources, including 24/7 support and therapy/EAP. Wellness programming and fitness discounts further reinforce the health offering.
-
Parental & Family Support — Paid parental leave of about 12 weeks with a gradual return, adoption and caregiver assistance, a complimentary Care@Work membership, and a dependent-care FSA provide meaningful family coverage. Company materials also reference child and adult care benefits and on-demand EAP access for employees and dependents.
-
Leave & Time Off Breadth — Flexible time off or PTO is complemented by paid volunteer time and 10 paid holidays plus two global wellness days. Some postings note “up to 12” holidays, reflecting role/location variability.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
Gallery
TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
