TransUnion's Job Applicant Privacy Notice
Team Overview
Role OverviewWe are looking for a highly skilled and experienced Senior Product Monitoring Analyst to lead the design, development, and continuous improvement of our product monitoring capabilities. This role is critical in ensuring the health, performance, and reliability of our products and services. The successful candidate plays a pivotal part in ensuring product quality, enabling proactive issue detection, conduct in-depth analysis of monitoring data, and contribute to the continuous improvement of our monitoring and alerting capabilities. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Key Responsibilities
- Alert First-Responder: Act as the initial point of contact for system alerts, ensuring timely triage and escalation where necessary.
- Monitoring & Trend Analysis: Track and analyse product monitoring metrics and historical trends to identify patterns, anomalies, and opportunities for improvement.
- Exception Investigation: Investigate exceptions and outliers in monitoring data to determine root causes, impact assessments and recommend corrective actions.
- Monitoring Test Design & Build: Design and implement robust monitoring tests, including setting and refining alert thresholds to ensure optimal business reactivity.
- Continuous Improvement: Drive the evolution of monitoring across products through monitoring tooling, bespoke analysis, consistency and observability enhancements.
- Data Visualisation: Create insightful reports and dashboards using tools such as Grafana or Power BI to communicate trends, anomalies, and findings to stakeholders.
- Data Retrieval & Analysis: Access and analyse product exhaust data from lake storage or archives to support deep-dive investigations.
- Advanced Ad Hoc Analysis: Conduct strategic and technically complex analyses using advanced analytics toolsets (e.g. R, Python) to support decision-making and product development
Required Knowledge And Experiences
Skills & Experience
Essential:
- Proven experience in monitoring and observability within a data, product or technology environment.
- Strong coding skills and experience implementing monitoring frameworks.
- Proficiency in data visualisation tools (Grafana, Power BI).
- Advanced analytical skills with experience in R, Python, or similar tools.
- Ability to lead investigations and communicate findings effectively to technical and non-technical audiences.
Desirable:
- Experience with cloud infrastructure, Data Fabric and data lakes.
- Familiar with data quality validation.
- Knowledge of issue and problem management frameworks.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Specialist III, Data Science and Analytics
Skills Required
- Proven experience in monitoring and observability within a data, product, or technology environment
- Strong coding skills and experience implementing monitoring frameworks
- Proficiency in data visualisation tools such as Grafana or Power BI
- Advanced analytical skills with experience in R, Python, or similar tools
- Ability to lead investigations and communicate findings to technical and non-technical audiences
- Experience with cloud infrastructure, Data Fabric and data lakes
- Familiarity with data quality validation
- Knowledge of issue and problem management frameworks
What the Team is Saying
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
