Product Manager, Senior A

About the role:

• Are you passionate about K12 Independent Schools and Higher Education Institutions? The Education Management team is currently looking for someone to join the team that leads our product strategy and development efforts on our suite of education products that help our customers recruit, retain, educate the next generation of leaders.  

• We’re looking for a Product Manager that has experience with product strategy development, product ownership, including the creation and ongoing curation of product requirements (e.g., product epics, features, user stories, tasks, risks, dependencies, etc.) and is skilled at managing a cross-functional team in collaborative thinking and development. This position will include both direct product ownership responsibilities for products and capabilities as well as collaboration and support on broader portfolio-wide initiatives. The role at times will require a certain level of comfort with driving clarity in ambiguity. 

What you'll do: 

• Understanding customer requirements at a deep level, identifying gaps / limitations in our current solution, and assessing the right internal and external partners and assets to address those gaps. 

• Leading product teams in planning and driving an innovative roadmap that includes key integrations across multiple products within the broader portfolio as well as partner solutions. 

• Driving adoption and usage of new features and more efficient toolsets that will assist our customers and our Customer Success team in building and managing successful, measurable, and highly engaging programs. 

• Identifying opportunities to grow our customers connections and drive higher levels of patron / donor acquisition and retention. 

• Aligning all development efforts with the broader vertical and business strategies and communicating progress to all key internal and external stakeholders. 

What you'll bring:   

• Requires a minimum of 3-5 years of related product management experience 

• Experience with Education institutions or software solutions provided to the Education community preferred 

• Experience with SCRUM or other agile development practices and tools. 

• Proven experience managing complex projects. 

• Proven experience dealing effectively with ambiguity and understanding multiple work streams and dependencies. 

• Ability to work across organizational structures including Product Management, Engineering, Finance/Accounting, Corporate IT, Sale, Marketing, and DevOps 

• Ability to manage multiple priorities and tradeoffs and determine optimum solution that keeps the customer experience intact. 

• Ability to diffuse conflict, negotiate, and improve critical internal and external relationships. 

• Ability to create compelling presentations and business cases. 

• Ability to analyze data and provide decision making support around your findings. 

• Mastery-level oral and written communication and presentation skills. 

• Ability to stay calm under pressure, respond to customer needs quickly and effectively. 

• Self-motivated and able to thrive in a fast-paced and customer-focused environment. 

• Proficiency with Microsoft Office applications, relational database applications, web-based presentation tools, and Salesforce.com preferred. 

• Proficient/expert in MS Office tools and have experience with Agile, SAFe, and Pragmatic Product Management best practices and processes is key. 

• Experience with tools such as Jira and ADO to manage backlogs and development work 

Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube ​

Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.