Jobs at Blackbaud

Design, build, test, deploy, and support AI-enabled application features and integrations. Implement generative AI, agents, embeddings, and model integrations; connect AI components with enterprise systems, APIs, identity, logging, and monitoring. Collaborate with business partners and engineering teams, follow Agile practices, write maintainable code, create automated tests, and apply security, privacy, and responsible AI principles for production-ready solutions.

Design and deliver scalable, AI-augmented leadership development programs and executive facilitation across global audiences. Partner with stakeholders to assess needs, run executive offsites, create inclusive learning experiences, evaluate effectiveness with traditional and AI-driven methods, and iterate to improve organizational impact.

Lead pricing and packaging strategy for AI-enabled SaaS products. Design, model, and test license, usage, outcome, and hybrid pricing constructs; run pilots and A/B tests; define telemetry and entitlement controls; partner with Product, Finance, Legal, and Deal Desk to operationalize pricing and ensure price realization and margin health.

Serve as a trusted FP&A partner for GTM leaders supporting budgeting, forecasting, driver-based modeling, performance analysis, month-end close, scenario modeling, executive reporting, and process automation to inform investment and growth decisions.

The Process Documentation Specialist oversees documentation strategy, ensures consistency in practices, trains employees, and maintains documentation accuracy for Support processes.

The Engineering Manager will lead teams in developing and managing Blackbaud's Data & AI platform, focusing on scalability, security, and cost-efficiency.

The Enterprise Architect for Data & AI will shape the architecture for the SaaS platform, ensuring efficient data practices and responsible AI governance, while collaborating with various teams to align technology with business goals.

Administer and govern enterprise learning platforms (Docebo/DevelopU), ensure data integrity, enable stakeholders with guidance and documentation, support reporting and continuous improvement, and drive platform evolution including AI-enabled features.

The Director of Media will lead the paid media strategy, managing a team to activate brand campaigns, oversee budgets, and analyze performance to drive awareness and growth.

Develop and customize front-end web solutions on the Blackbaud Luminate platform. Write, test, and maintain HTML/CSS/JavaScript code, integrate APIs, troubleshoot production issues, ensure accessibility and quality, collaborate with stakeholders, document work, and support multiple clients while working night shifts aligned to U.S. business hours.

Lead and coach a readiness and adoption team for AI-powered Agents for Good, manage onboarding journeys for Development and Data Health Agents, drive customer activation and adoption, create scalable playbooks and resources, monitor engagement metrics, provide change management and product feedback, and produce referenceable customer outcomes.

Lead TBM product vision and roadmap for ApptioOne and Cloudability. Translate TBM taxonomy into features, prioritize backlog, collaborate with Finance, IT, and engineering, ensure cost allocation accuracy, enable automation/AI, and deliver actionable FinOps insights and governance.

Lead and coach a team of Strategic Account Executives to drive bookings and revenue with enterprise nonprofit clients. Manage complex, consultative sales cycles, account planning, pipeline, forecasting, and deal strategy. Build executive relationships, collaborate cross-functionally, and use data to optimize team performance and go-to-market efforts.

Act as a subject-matter expert for RE NXT and AI capabilities to drive product adoption and customer success. Engage customers with demos, presentations, and enablement content; analyze usage and feedback; partner cross-functionally to shape messaging, adoption strategies, and product roadmap.

Coordinate and deliver CSR programs across India, supporting employee giving, volunteering, grantmaking, and reporting. Manage donations, platforms, data tracking, event logistics, and local nonprofit partnerships while fostering inclusion and regional engagement.

Lead technical direction for Blackbaud's internal AI platform and mentor product owners and engineers. Design and govern agent architectures, evaluate vendor capabilities, set standards and guardrails, run technical office hours, and produce rapid platform recommendations to enable enterprise AI adoption across value streams.

Lead the AI workflow roadmap for implementation-to-renewal, define and prioritize AI agent use cases, manage backlog and delivery, ensure security/privacy/responsible AI, coordinate cross-functional teams, drive platform adoption, and measure agent usage and business impact to move pilots to production.

Manage U.S. income tax provision, compliance, and reporting (ASC 740); lead tax provision calculations, reconciliations, and variance analysis; coordinate U.S. tax compliance with external providers; research technical tax issues; support audit requests and process improvements using tax technology, automation, analytics, and AI-enabled tools.

Own and resolve advanced Financial Edge NXT customer cases, triage defects and incidents, file defect tickets, mentor and coach peers, create and improve Knowledgebase content, support triage meetings and assist leadership on initiatives to improve support quality and reduce time-to-close for complex issues.

Lead monthly and quarterly close activities; reconcile high-volume payments; perform and document SOX controls; support audits; review partner/customer arrangements for proper accounting treatment; research ASC 606 technical issues; drive process improvements and automation across cross-functional teams.