Jobs at Blackbaud

Administer and govern Azure DevOps, Jira, and GitHub Enterprise across the organization. Configure workflows, permissions, repositories, integrations, automations, identity controls, and security policies. Support Agile delivery practices, onboarding, training, troubleshooting, reporting, and data hygiene. Partner with engineering, product, and delivery teams to improve platform adoption, governance, developer experience, delivery visibility, and operational efficiency.

Design, develop, deploy, and support scalable MuleSoft APIs and integrations connecting Salesforce, Workday, and other enterprise applications. Build secure, reusable API-led solutions using Anypoint Platform, implement automated testing and CI/CD, monitor production performance, troubleshoot issues, and collaborate with architects and stakeholders. The role also includes operational support, on-call participation, continuous improvement, and adoption of AI-assisted engineering tools.

Leads enterprise knowledge and AI transformation across Customer Success, Support, Enablement, Product, Operations, and Technology. Develops knowledge architecture, taxonomy, governance, metadata, content standards, ownership, and lifecycle processes. Builds AI-ready knowledge foundations for retrieval, self-service, copilots, and agentic workflows. Evaluates and implements AI opportunities, improves content and response quality using performance data, drives Knowledge-Centered Service practices, and leads cross-functional adoption and change without direct authority.

Own the lifecycle and adoption of platform capabilities that enable trustworthy usage and outcomes data. Partner with engineering, analytics, Product, and Customer Success teams to define instrumentation standards, translate strategy into requirements, measure success, and improve data quality and adoption. Use product analytics, SQL, modern data platforms, agile practices, and AI tools to drive scalable solutions across distributed teams.

Drive compliance assessments and audits across data center and cloud environments, evaluate risks and controls, manage evidence, identify findings, and support remediation. Partner with security, risk, and technical teams to implement technical, physical, and administrative controls. Assess software designs for compliance, document results, and translate PCI DSS and AICPA requirements into actionable guidance.

Owns the data platform product strategy and multiple initiatives from ideation through delivery. Leads data mesh adoption and partners with engineering teams on data pipelines, ML workflows, MLOps, developer productivity, and platform capabilities. Balances customer and business needs, prioritizes backlogs, influences cross-functional stakeholders, and drives measurable outcomes across the organization.

Lead proactive software and services renewals, beginning four to six months before contract expiration. Manage customer portfolios, forecasts, retention risks, commercial negotiations, and expansion opportunities. Build relationships with customer stakeholders and partner with Sales and Customer Success teams to support growth. Use customer data, reporting tools, CRM platforms, and AI-enabled solutions to improve renewal efficiency and customer outcomes.

Owns the reliability, performance, security, availability, and day-to-day operations of enterprise Oracle database platforms. Responsibilities include Oracle database installation, upgrades, patching, automation, performance tuning, backup and recovery, replication, high availability, monitoring, capacity management, cloud migrations, documentation, and incident support across OCI and Exadata Cloud Service environments.

Leads Blackbaud’s integrated brand content and thought leadership strategy, including research publications, customer stories, editorial channels, and content activation. Oversees the Blackbaud Institute, develops content governance and discoverability strategies, partners on AI-enabled content innovation, manages a content team and budget, and establishes performance metrics. Collaborates with marketing, product, digital, communications, customer success, data, and executive teams to strengthen brand authority and support business growth.

Design, build, and support full-stack websites, applications, and APIs. Lead architecture and software lifecycle practices, including testing, deployment, security, and production support. Experiment with AI-assisted development, contribute to pre-sales and solution design, collaborate with product and delivery teams, and mentor engineers through reviews and technical guidance.

Lead proactive software and services renewals from four to six months before contract expiration. Manage customer portfolios, forecast renewal revenue, build executive relationships, identify retention risks, negotiate commercial renewals, and support expansion opportunities. Partner with Sales and Customer Success teams while using customer data, reporting tools, and AI-assisted solutions to improve renewal efficiency, customer outcomes, and retention.

Provide proactive consulting to Raiser's Edge NXT customers, helping them adopt functionality, optimize business processes, navigate product releases, and maximize subscription value. Manage a customer portfolio from implementation through renewal, build stakeholder relationships, partner with Sales and Customer Success teams, support organizational change, and contribute expertise to expanding the Advisory+ offering.

Manage complex Blackbaud technology implementation projects throughout the full lifecycle, controlling scope, budget, schedule, resources, risks, governance, and change. Lead customer stakeholders through implementation, adoption, and benefits realization while managing multiple engagements. Prepare project plans, reporting, change requests, and Statements of Work; support sales scoping; coach delivery teams; and improve project methodologies. Occasional travel to UK customer sites, including overnight stays, may be required.

Supports operational compliance by reviewing administrative access, investigating bank and disbursement changes, conducting customer due diligence, monitoring sanctions screening, maintaining records, preparing reports, analyzing data, and escalating compliance risks. The role requires familiarity with AML, KYC, GDPR, regulatory controls, documentation review, risk identification, and cross-functional communication.

Provides B2B SaaS technical support across phone, chat, and ticketing channels. Investigates complex customer issues using browser tools, APIs, logs, authentication concepts, and CRM systems. Owns cases end to end, documents solutions, creates knowledge articles, identifies recurring issues, and escalates effectively. Supports global customers during U.S. business hours, participates in follow-the-sun and after-hours coverage, and uses automation and AI tools to improve response quality and efficiency.

Own and grow an enterprise sales territory in Canada by retaining and expanding existing customers and acquiring new organizations. Develop go-to-market and account strategies, build executive relationships, manage RFPs, coordinate solution demonstrations and partner resources, maintain sales pipelines and forecasts, and guide complex SaaS sales cycles for nonprofit, education, and mission-driven organizations.

Designs, builds, deploys, and supports production agentic and LLM-powered solutions and reusable AI platform services. Establishes secure integration patterns, guardrails, observability, evaluation, and operational practices for enterprise AI. Responsibilities include AI security, model and workflow optimization, automated testing, CI/CD, production support, enterprise integrations, standards development, emerging technology evaluation, stakeholder collaboration, and mentoring engineers.

Operate and maintain enterprise PKI and certificate management services, including Microsoft AD CS, certificate lifecycle platforms, HSM-backed services, and trusted certificate authorities. Troubleshoot issuance, renewal, revocation, trust-chain, NDES, and key-access issues; maintain PowerShell automation, documentation, backups, and recovery processes. Support audits, change management, incident response, certificate renewals, offline root CA ceremonies, and integrations across infrastructure, applications, networking, and cloud environments.

Lead and develop a team of Implementation Consultants and Project Managers to deliver Blackbaud Corporate Impact implementations. Drive project delivery, adoption, go-live outcomes, process improvements, and cross-functional collaboration while leveraging AI and automation to improve operational efficiency and customer success.

Design, build, maintain, and improve scalable Java applications across the full software development lifecycle. Collaborate with product, engineering, and UX teams to deliver accessible web experiences, contribute to architecture decisions, participate in Agile ceremonies, uphold code quality and operational excellence, and use AI-assisted tools to improve delivery and software quality.