Jobs at Blackbaud

Manage employee lifecycle processes, HR records, payroll inputs, employee queries, compliance documentation, reporting, HR systems administration, and engagement initiatives. The role supports process improvement, employee experience, audits, and collaboration with HR, Payroll, Finance, Legal, Facilities, and external vendors.

Administer and govern the EverAfter platform, designing digital customer journeys, campaigns, and lifecycle experiences. Partner with Customer Success, Renewals, Onboarding, Education Services, and Operations teams to improve engagement and customer outcomes. Manage platform requests, documentation, access governance, training, reporting, troubleshooting, integrations, and process enhancements. Use analytics and AI-enabled insights to monitor performance and recommend improvements.

Own and optimize digital onboarding systems, workflows, customer journeys, milestone tracking, communications, and engagement campaigns. Use customer usage data and health indicators to improve adoption and enable proactive outreach. Develop playbooks, templates, educational content, self-service tools, and digital assets. Identify automation and AI opportunities to reduce manual effort and personalize onboarding experiences while collaborating across Customer Success, Operations, Product, and Marketing.

Design, build, maintain, and support reliable software applications across the development lifecycle. Collaborate with product, UX, Scrum, and engineering teams to define requirements, implement UI designs, participate in Agile ceremonies, improve performance, ensure accessibility and web standards compliance, and maintain high-quality coding practices.

Supports daily cash accounting, month-end close, journal entries, account reconciliations, financial reporting, audit activities, and internal controls. Partners with Finance, Treasury, and global accounting teams to ensure accurate cash transaction accounting. Improves accounting processes through automation, standardization, technology, and data-driven analysis. Requires an active CA, CMA, or CPA license and at least one year of accounting experience.

Build and maintain DevSecOps automation for cloud-based application platforms, including CI/CD pipelines, testing, reusable scripts, libraries, and services. Partner with security and application teams to identify, prioritize, and remediate vulnerabilities while improving operational efficiency, scalability, reliability, and cost. Provide production support during critical incidents and customer events.

Leads a Portfolio Management Office team responsible for strategic portfolios, complex programs, and cross-functional delivery. Develops PMO professionals, advances lean portfolio management and agile practices, improves operational effectiveness, manages dependencies and risks, and ensures predictable delivery. Drives process improvement, metrics-based decision-making, and AI-enabled automation across reporting, forecasting, and portfolio management. Requires strong stakeholder communication, distributed-team leadership, business acumen, and experience with lean and agile methodologies; SAFe experience is preferred.

Leads delivery for an Agile Release Train by managing PI planning, prioritization, dependencies, risks, releases, metrics, budgets, and stakeholder alignment. Serves as a senior SAFe coach and facilitates major agile ceremonies while driving continuous improvement and predictable delivery. Manages, mentors, and develops agile PMO professionals, supports recruiting and training, and contributes to PMO strategy and organizational culture.

Leads Blackbaud’s global renewals and retention strategy across a large multi-product customer base. The role transforms renewal operations, customer engagement, team structures, processes, and systems while owning gross retention, net revenue retention, renewal rates, churn reduction, expansion, and recurring revenue performance. Responsibilities include applying AI and data science, developing segmentation and predictive risk models, managing complex enterprise renewals, shaping packaging and pricing, leading organizational change, and aligning Product, Finance, Legal, Sales, and Customer Success.

Design, implement, and maintain secure cloud network solutions across AWS, Azure, and private clouds. Define standards and automation for network infrastructure, monitor and optimize performance, remediate vulnerabilities, collaborate with application and security teams, support incident response, mentor junior staff, and produce network documentation and stakeholder reports.

The Business Development Representative generates sales opportunities by engaging leads, nurturing relationships, and collaborating with Account Executives to meet quotas and performance goals.

Manage assigned customer accounts by driving Blackbaud platform adoption, retention, engagement, and revenue growth. Guide customers through end-of-service product transitions, including contract restructuring, migration, cutover planning, and replacement-solution expansion. Build success plans, lead strategic communications, monitor KPIs, identify training needs, resolve escalations, and represent customer feedback internally. Collaborate with Sales, Marketing, Product, Professional Services, Operations, and Support while maintaining strong product knowledge and customer relationships.

Leads strategic sales pursuits by serving as a trusted technical advisor, building executive relationships, conducting discovery workshops, designing complex solutions, and presenting business value and ROI. Partners with Sales, Marketing, Product Management, Customer Success, and third parties on solution development, account strategy, product enhancements, and business development. Coaches colleagues, documents best practices, and represents the company through presentations and thought leadership. Requires nonprofit industry expertise and experience with Blackbaud or equivalent solutions.

Manage and optimize marketing-owned website content through a CMS, including landing pages, information pages, campaigns, and customer journeys. Write and edit conversion-focused copy, maintain content governance and accessibility standards, improve information architecture and UX, and use analytics, research, SEO, GEO, CRO, and testing to improve performance. Collaborate with Marketing, Product, Design, CRM, Search, Social, and agency teams to support acquisition, engagement, and fundraising growth.

Defines and executes strategy, roadmap, and prioritization for Blackbaud’s Data and AI platform. Partners with engineering, architecture, governance, security, and stakeholders to deliver scalable, secure, cost-efficient capabilities including lakehouse infrastructure, pipelines, feature services, ML enablement, observability, and governance. Develops build-versus-buy cases, tracks KPIs and OKRs, translates technical capabilities into business value, communicates trade-offs to executives, and leads cross-functional execution without direct authority.

Lead end-to-end enterprise SaaS implementation projects from kickoff through deployment and closure. Manage project plans, schedules, budgets, scope, risks, dependencies, resources, and change requests while coordinating customers, executives, Product, Engineering, Professional Services, Operations, and other stakeholders. Serve as the primary customer contact, facilitate governance and executive reviews, resolve complex delivery challenges, and improve implementation processes through retrospectives, analytics, automation, and AI-enabled tools.

Configure and support the Blackbaud Luminate Online fundraising platform for nonprofit clients. Responsibilities include executing email campaigns, preparing reports, updating web and email content, testing standard and custom functionality, documenting processes, and assisting senior Business Analysts with client services engagements. The role requires learning the platform, managing concurrent projects, meeting deadlines, and supporting U.S. business hours from Hyderabad.

Administer Gong across the organization, including security, configuration, user lifecycle management, governance, access controls, and CRM integrations. Manage Salesforce integration setup and troubleshooting, support onboarding and training, analyze reporting trends, maintain documentation and SOPs, and coordinate with IT, Customer Success Operations, security, compliance, internal CRM administrators, and Gong Support. Ensure platform changes follow controlled, auditable security and governance processes.

Drive proactive software and services renewals, beginning four to six months before contract expiration. Build relationships with customer stakeholders, manage renewal forecasts, identify retention risks, develop mitigation plans, and support expansion opportunities. Partner with Sales and Customer Success teams while using customer data, reporting tools, and AI-enabled solutions to improve renewal efficiency and customer outcomes.

Lead change management for AI-powered tools and workflows: assess impacts, build adoption plans, create training and communications, coach leaders and enablement teams, recruit change champions, track adoption metrics, and share learnings across the Change Management team.