Jobs at Blackbaud

Administers and governs Azure DevOps, Jira, and GitHub Enterprise across the organization. Responsibilities include configuring workflows, permissions, repositories, integrations, identity controls, branch protections, automations, dashboards, and reporting. The role supports Agile delivery practices, user onboarding, training, troubleshooting, documentation, data hygiene, security, compliance, and platform optimization while partnering with engineering, product, and delivery teams.

Administer and engineer Microsoft 365, managed file transfer, cloud file services, and collaboration platforms. Responsibilities include automation, integrations, troubleshooting, security and data governance, audit support, architecture, documentation, incident resolution, root cause analysis, and vendor coordination. The role also contributes to Agile delivery and the responsible use of AI-assisted tools for administration and operational efficiency.

Supports the sales organization through quote configuration, contract administration, Salesforce and CPQ request management, transaction review, and customer account updates. Collaborates with Contracts, Billing, Renewals, Customer Success, and Finance to resolve issues and maintain compliant, accurate sales operations. Identifies workflow improvements, supports operational reporting, and maintains process documentation while managing multiple priorities with strong attention to detail.

Drive enterprise sales growth for Blackbaud’s K-12 software, services, and training solutions. Identify and penetrate new accounts, manage complex consultative sales cycles, exceed revenue objectives, cultivate existing relationships, coordinate internal resources, develop proposals and demonstrations, maintain pipeline forecasts, and establish trusted executive-level relationships within customer organizations.

Designs user experiences for web-based software across the full product development lifecycle. Responsibilities include framing user problems, ideating solutions, conducting user research and testing, creating prototypes, documenting designs, collaborating with product and engineering teams, and contributing to the organization’s design system. The role also involves using AI-assisted tools and continuously developing UX capabilities.

Design, implement, and maintain secure cloud network solutions across AWS, Azure, and private clouds. Define standards and automation for network infrastructure, monitor and optimize performance, remediate vulnerabilities, collaborate with application and security teams, support incident response, mentor junior staff, and produce network documentation and stakeholder reports.

Leads and develops a team of UX designers and researchers while partnering with Product and Engineering to shape customer-focused product strategy. Promotes human-centered design, research, usability testing, accessibility, design systems, and AI-enabled experiences. Establishes UX metrics, monitors customer feedback, improves operational practices, and demonstrates the business impact of user experience investments.

Provide proactive, customized consulting to Financial Edge NXT customers throughout their engagement. Develop adoption roadmaps, optimize business processes, support software releases and staff changes, manage a customer portfolio, and partner with Sales, Customer Success, and services teams. Contribute to new service offerings, improve customer experience, and serve as a Financial Edge NXT subject matter expert during sales activities.

Improves Customer Success Manager effectiveness through coaching, consultative selling frameworks, enablement programs, performance analysis, and process optimization. Partners with cross-functional leaders to strengthen value-based customer conversations, adoption, retention, renewals, and growth. Designs scalable readiness programs, measures impact, leverages enablement technologies, and influences stakeholders without direct authority.

Lead customer onboarding, activation, and adoption for AI-driven fundraising products. Advise nonprofit customers on data readiness, quality, governance, responsible AI, success metrics, and organizational change. Monitor engagement, address adoption risks, and create scalable enablement resources while partnering with Customer Success, Product, and Sales. The role requires managing multiple customer engagements and working primarily during U.S. business hours.

Own Blackbaud’s Customer Support knowledge ecosystem, including governance, taxonomy, content lifecycle, discoverability, and AI readiness. Optimize knowledge for self-service, AI assistants, copilots, and agentic workflows. Measure knowledge health, retrieval quality, self-service success, and AI effectiveness; identify content gaps and improvement opportunities. Partner with Support, Product, Operations, and Technology teams to establish standards, validate readiness, influence stakeholders, and drive knowledge-first enablement and change adoption.

Principal Data Scientist leading enterprise decision intelligence systems that combine predictive models, business rules, and generative AI. Responsibilities include designing scalable decision models, developing production-grade AI solutions, establishing evaluation and monitoring frameworks, ensuring explainability and reliability, partnering with data and platform teams, and analyzing model failures. The role requires influencing technical direction and advancing responsible AI practices across the organization.

Coordinates high-severity technical escalations across Support, Engineering, Product, Customer Success, leadership, and customers. Maintains action plans, timelines, risks, dependencies, and ownership; translates technical issues into executive and customer communications; leads incident updates and post-incident reviews; and improves escalation playbooks, governance, templates, and AI-powered automation.

Partners with GTM leaders on budgeting, forecasting, long-range planning, financial modeling, performance analysis, month-end close, scenario modeling, and investment decisions. Develops executive reporting, dashboards, and business reviews while identifying process improvements and automation opportunities. Supports Sales, Marketing, Revenue Operations, and other commercial stakeholders with data-driven insights and recommendations.

Close inbound and outbound sales opportunities for Blackbaud’s CRM, SaaS, and fundraising solutions. Manage prospect relationships, qualify leads, deliver ROI-focused proposals, maintain pipeline and forecast data, collaborate across departments, monitor relevant markets, and consistently achieve monthly and quarterly sales quotas.

Manages enterprise sales activities within an assigned territory, develops account penetration strategies, builds executive relationships, and exceeds revenue targets. The role sells complex SaaS CRM and ERP solutions through consultative and solution-selling methods, acquires new business, expands existing accounts, coordinates internal resources, supports proposals and demonstrations, and maintains accurate sales pipelines and forecasts.

Supports customer operations systems and processes by gathering requirements, designing workflows, configuring Salesforce and related tools, developing user stories, supporting Agile ceremonies, analyzing customer health data, and identifying operational improvements. Partners with cross-functional and application teams to implement system enhancements, improve customer success processes, monitor adherence, and enable data-driven decisions.

Leads Blackbaud Institute research and insights programs from strategy through execution. Designs primary research, manages vendors and data collection, analyzes proprietary and external datasets, and translates findings into reports, thought leadership, presentations, and executive-ready narratives. Partners with marketing, product, communications, customer success, and leadership teams while representing the organization through conferences, webinars, media opportunities, and industry events. Uses emerging AI and content technologies to improve research workflows and content reuse.

Configure and support the Blackbaud Luminate Online platform for nonprofit clients. Responsibilities include executing fundraising tasks, sending campaigns, preparing reports, updating web and email content, conducting quality-control testing, documenting solutions, supporting senior analysts, and using AI-assisted tools to improve delivery. The role requires working U.S. Eastern Time hours and managing concurrent client projects.

Leads Blackbaud’s global AI-first brand and corporate communications strategy, including positioning, reputation, executive and employee communications, media relations, thought leadership, crisis readiness, measurement, and brand experience. Advises senior executives, partners cross-functionally, manages agencies and budget, and builds a high-performing global team. The role focuses on strengthening awareness, trust, preference, category leadership, and the business impact of brand investments through responsible AI adoption.