Jobs at Blackbaud

Serve as the primary technical contact for enterprise corporate clients using a disbursement service. Own support cases, escalations, client communications, payment and integration issue resolution, testing, sign-off, go-live, service reporting, and executive business review input. Translate transaction events and client reports for internal teams, build runbooks and incident-review processes, and follow banking and compliance procedures for regulated money movement.

Own and grow a self-generated and partner-led pipeline of nonprofit fundraising opportunities. Identify, qualify, and close new business; build stakeholder relationships; forecast revenue; uncover growth opportunities; analyze donor and fundraiser trends; sell professional services; and represent JustGiving at industry events.

Build, configure, test, schedule, deploy, and optimize responsive email and SMS campaigns for charity clients using Salesforce Marketing Cloud and similar platforms. Maintain reusable templates and campaign assets, prepare copy and imagery, ensure quality assurance and deliverability standards, and manage multiple deadlines. The role requires HTML and CSS email development, responsive design, strong testing skills, written communication, and familiarity with project management tools such as Asana or Jira.

Build, configure, publish, and maintain responsive websites, landing pages, templates, and reusable CMS components. Translate designs into accessible, high-performing web experiences, implement SEO best practices, prepare digital assets, conduct quality assurance testing, and manage content launches according to project schedules.

Leads approximately 90-day recovery engagements for high-risk or stalled SaaS customers. Diagnoses adoption and value-realization issues, builds recovery plans, coordinates cross-functional teams, aligns executives, removes blockers, and tracks measurable outcomes. Develops scalable customer recovery playbooks using usage data, health scores, and engagement signals to reduce churn risk, improve adoption, increase retention confidence, and strengthen customer success processes.

Owns the reliability, security, availability, and performance of enterprise Oracle database platforms. Responsibilities include database installation, upgrades, patching, performance tuning, backup and recovery, replication, high availability, monitoring, capacity management, automation, cloud migrations, documentation, and incident support. The role administers Oracle databases on OCI and Exadata Cloud Service, partners with application and cloud teams, and supports production-impacting incidents on a 24x7x365 basis when needed.

Leads strategic partnerships with Microsoft, AWS, cloud distributors, and ecosystem partners. Develops partner strategy, co-sell programs, channel pipeline, revenue plans, enablement, marketing initiatives, and partner operations. Builds executive relationships, manages channel conflicts, tracks performance and forecasts, coordinates partner funding and events, and collaborates with sales, marketing, product, customer success, and regional teams to drive revenue growth.

Build and maintain virtual training sandbox environments across multiple software products. Develop database and lab environments, troubleshoot escalations, manage integrations, administer API documentation, and support Azure cloud deployments and CI/CD pipelines. The role also involves monitoring system health, documenting configurations and procedures, participating in Agile Scrum ceremonies, resolving defects, and collaborating with training, operations, IT, engineering, and external teams.

Build and maintain load and synthetic testing tools, integrate performance testing into CI/CD, improve observability, and investigate production bottlenecks. The role develops and tunes C#/.NET or Java microservices running on Azure and Kubernetes, performs profiling and load, stress, and soak testing, optimizes resource usage, creates self-service performance capabilities, and mentors engineers on troubleshooting and scalability.

Leads and transforms Customer Success for nonprofit and arts and cultural organizations. Responsibilities include developing AI-enabled success motions, improving retention and revenue growth, guiding executive customers, managing escalations, building leadership capabilities, and partnering cross-functionally on product and commercial strategy. The role requires strong sector expertise, commercial acumen, forecasting, customer risk management, organizational transformation, and experience using predictive analytics and automation.

Leads a global engineering organization of approximately 70 engineers across the United States and India. Responsibilities include developing engineering managers, setting technical strategy, modernizing financial SaaS products, ensuring reliable end-to-end delivery, embedding security and automation, using AI to improve development, managing production escalations, and partnering with compliance and audit teams. The role oversees systems supporting accounting and grantmaking while shaping the growth of the India engineering site.

Leads Blackbaud’s global AI-first brand and corporate communications strategy, including positioning, reputation, executive and employee communications, media relations, thought leadership, crisis readiness, measurement, and brand experience. Advises senior executives, partners cross-functionally, manages agencies and budget, and builds a high-performing global team. The role focuses on strengthening awareness, trust, preference, category leadership, and the business impact of brand investments through responsible AI adoption.

Serve as a trusted FP&A partner for GTM leaders supporting budgeting, forecasting, driver-based modeling, performance analysis, month-end close, scenario modeling, executive reporting, and process automation to inform investment and growth decisions.

Build and operate scalable cloud delivery platforms using DevOps automation, CI/CD, infrastructure orchestration, and secure software practices. The role develops reusable tools, manages Linux and Azure infrastructure, improves reliability and operational efficiency, addresses security vulnerabilities, and guides technical architecture and implementation. Principal-level engineers support high-performance 24/7 environments and provide production incident coverage when needed.

Leads enterprise change management, organization design, workforce strategy, AI adoption, capability building, and transformation initiatives. Advises executives on operating model shifts, organizational redesign, workforce planning, skills strategy, and employee adoption. Develops training, enablement, communication, analytics, and change frameworks while personally facilitating workshops and leadership sessions. Builds scalable upskilling, reskilling, and career mobility programs and measures transformation outcomes through workforce metrics and business cases.

Principal Data Scientist leading enterprise decision intelligence systems that combine predictive models, business rules, and generative AI. Responsibilities include designing scalable decision models, developing production-grade AI solutions, establishing evaluation and monitoring frameworks, ensuring explainability and reliability, partnering with data and platform teams, and analyzing model failures. The role requires influencing technical direction and advancing responsible AI practices across the organization.

Leads enterprise software implementations from planning through post-deployment support. Responsibilities include managing project plans, coordinating cross-functional teams, training clients, testing and troubleshooting configurations, analyzing program data, deploying upgrades, documenting processes, monitoring performance, and communicating implementation value through analytics and visualizations.

Leads commercial enablement, outbound caller performance, and End of Support customer success programs. Manages direct reports, coaches teams, improves call quality, enables CSM sales and retention skills, oversees product transition planning, and coordinates cross-functional efforts to drive adoption, revenue growth, and customer retention.

Build, operate, and improve ServiceNow ITOM capabilities across hybrid on-premises and cloud environments. Responsibilities include Discovery, CMDB data quality, MID Server architecture, Service Mapping, cloud resource modeling, automation, scripting, and integrations. The role requires troubleshooting across infrastructure, networks, credentials, cloud platforms, and configuration data while collaborating with platform, cloud, and infrastructure teams.

Develops and manages partner enablement programs, training curricula, content, communications, webinars, events, and partner portals. Collaborates with product, customer success, marketing, and subject matter experts to improve partner engagement, knowledge transfer, and partner-influenced revenue. Tracks program KPIs, coordinates cross-functional deliverables, and evaluates enablement effectiveness across virtual and on-site initiatives.