Jobs at Blackbaud

Leads Blackbaud’s vertical marketing strategy, demand generation engine, pipeline creation, market expansion, and bookings growth. The role manages investment across acquisition channels, establishes experimentation and performance frameworks, applies AI to planning and optimization, partners with Sales, Product Marketing, Product Management, and Revenue Operations, and develops Vertical Marketing Directors. Success is measured through pipeline, bookings, conversion, acquisition efficiency, payback, expansion, AI adoption, and team development.

Owns platform architecture, standards, data governance, integration patterns, and lifecycle decisions for Blackbaud’s Awareness to Revenue platforms, including Salesforce. Establishes shared technical direction across an Agile Release Train, defines architectural enablers and non-functional requirements, manages technical risk, and mentors engineering teams. The role partners with solution and enterprise architects, supports scaled Agile ceremonies, and ensures secure, reliable, operable platforms through DevSecOps and continuous delivery practices.

The Senior Product Manager will define product vision, strategy, and roadmaps for Financial Edge NXT. Responsibilities include leading customer discovery, prioritizing investments, developing AI-powered and data-driven capabilities, defining success metrics, and driving product delivery across Engineering, UX, Data Science, and Customer Success. The role also requires communicating strategy to stakeholders, optimizing customer outcomes, and applying AI tools to product discovery, experimentation, and delivery.

Leads software development teams responsible for building, testing, deploying, and maintaining products. Establishes engineering practices, improves development processes, manages performance and career growth, partners with Product Management on objectives and backlogs, and oversees large-scale project delivery. The role also supports cloud technologies, SaaS/PaaS/IaaS environments, agile development, and collaboration across distributed teams.

Manage employee lifecycle processes, HR records, payroll inputs, employee queries, compliance documentation, reporting, HR systems administration, and engagement initiatives. The role supports process improvement, employee experience, audits, and collaboration with HR, Payroll, Finance, Legal, Facilities, and external vendors.

Administer and govern the EverAfter platform, designing digital customer journeys, campaigns, and lifecycle experiences. Partner with Customer Success, Renewals, Onboarding, Education Services, and Operations teams to improve engagement and customer outcomes. Manage platform requests, documentation, access governance, training, reporting, troubleshooting, integrations, and process enhancements. Use analytics and AI-enabled insights to monitor performance and recommend improvements.

Own and optimize digital onboarding systems, workflows, customer journeys, milestone tracking, communications, and engagement campaigns. Use customer usage data and health indicators to improve adoption and enable proactive outreach. Develop playbooks, templates, educational content, self-service tools, and digital assets. Identify automation and AI opportunities to reduce manual effort and personalize onboarding experiences while collaborating across Customer Success, Operations, Product, and Marketing.

Supports daily cash accounting, month-end close, journal entries, account reconciliations, financial reporting, audit activities, and internal controls. Partners with Finance, Treasury, and global accounting teams to ensure accurate cash transaction accounting. Improves accounting processes through automation, standardization, technology, and data-driven analysis. Requires an active CA, CMA, or CPA license and at least one year of accounting experience.

Build and maintain DevSecOps automation for cloud-based application platforms, including CI/CD pipelines, testing, reusable scripts, libraries, and services. Partner with security and application teams to identify, prioritize, and remediate vulnerabilities while improving operational efficiency, scalability, reliability, and cost. Provide production support during critical incidents and customer events.

Leads a Portfolio Management Office team responsible for strategic portfolios, complex programs, and cross-functional delivery. Develops PMO professionals, advances lean portfolio management and agile practices, improves operational effectiveness, manages dependencies and risks, and ensures predictable delivery. Drives process improvement, metrics-based decision-making, and AI-enabled automation across reporting, forecasting, and portfolio management. Requires strong stakeholder communication, distributed-team leadership, business acumen, and experience with lean and agile methodologies; SAFe experience is preferred.

Leads delivery for an Agile Release Train by managing PI planning, prioritization, dependencies, risks, releases, metrics, budgets, and stakeholder alignment. Serves as a senior SAFe coach and facilitates major agile ceremonies while driving continuous improvement and predictable delivery. Manages, mentors, and develops agile PMO professionals, supports recruiting and training, and contributes to PMO strategy and organizational culture.

Leads Blackbaud’s global renewals and retention strategy across a large multi-product customer base. The role transforms renewal operations, customer engagement, team structures, processes, and systems while owning gross retention, net revenue retention, renewal rates, churn reduction, expansion, and recurring revenue performance. Responsibilities include applying AI and data science, developing segmentation and predictive risk models, managing complex enterprise renewals, shaping packaging and pricing, leading organizational change, and aligning Product, Finance, Legal, Sales, and Customer Success.

Design, implement, and maintain secure cloud network solutions across AWS, Azure, and private clouds. Define standards and automation for network infrastructure, monitor and optimize performance, remediate vulnerabilities, collaborate with application and security teams, support incident response, mentor junior staff, and produce network documentation and stakeholder reports.

The Business Development Representative generates sales opportunities by engaging leads, nurturing relationships, and collaborating with Account Executives to meet quotas and performance goals.

Manage assigned customer accounts by driving Blackbaud platform adoption, retention, engagement, and revenue growth. Guide customers through end-of-service product transitions, including contract restructuring, migration, cutover planning, and replacement-solution expansion. Build success plans, lead strategic communications, monitor KPIs, identify training needs, resolve escalations, and represent customer feedback internally. Collaborate with Sales, Marketing, Product, Professional Services, Operations, and Support while maintaining strong product knowledge and customer relationships.

Leads strategic sales pursuits by serving as a trusted technical advisor, building executive relationships, conducting discovery workshops, designing complex solutions, and presenting business value and ROI. Partners with Sales, Marketing, Product Management, Customer Success, and third parties on solution development, account strategy, product enhancements, and business development. Coaches colleagues, documents best practices, and represents the company through presentations and thought leadership. Requires nonprofit industry expertise and experience with Blackbaud or equivalent solutions.

Manage and optimize marketing-owned website content through a CMS, including landing pages, information pages, campaigns, and customer journeys. Write and edit conversion-focused copy, maintain content governance and accessibility standards, improve information architecture and UX, and use analytics, research, SEO, GEO, CRO, and testing to improve performance. Collaborate with Marketing, Product, Design, CRM, Search, Social, and agency teams to support acquisition, engagement, and fundraising growth.

Defines and executes strategy, roadmap, and prioritization for Blackbaud’s Data and AI platform. Partners with engineering, architecture, governance, security, and stakeholders to deliver scalable, secure, cost-efficient capabilities including lakehouse infrastructure, pipelines, feature services, ML enablement, observability, and governance. Develops build-versus-buy cases, tracks KPIs and OKRs, translates technical capabilities into business value, communicates trade-offs to executives, and leads cross-functional execution without direct authority.

Lead end-to-end enterprise SaaS implementation projects from kickoff through deployment and closure. Manage project plans, schedules, budgets, scope, risks, dependencies, resources, and change requests while coordinating customers, executives, Product, Engineering, Professional Services, Operations, and other stakeholders. Serve as the primary customer contact, facilitate governance and executive reviews, resolve complex delivery challenges, and improve implementation processes through retrospectives, analytics, automation, and AI-enabled tools.

Configure and support the Blackbaud Luminate Online fundraising platform for nonprofit clients. Responsibilities include executing email campaigns, preparing reports, updating web and email content, testing standard and custom functionality, documenting processes, and assisting senior Business Analysts with client services engagements. The role requires learning the platform, managing concurrent projects, meeting deadlines, and supporting U.S. business hours from Hyderabad.