Jobs at Blackbaud

The Director of Product Management oversees product vision and strategy for YourCause, emphasizing AI-driven solutions and collaboration across teams to enhance social impact products.

Lead strategy and execution for knowledge, digital support, enablement, and GenAI/Agentic AI to create a unified intelligence layer for Customer Support. Build teams, govern knowledge as infrastructure, scale RAG and automation, define metrics, and partner cross-functionally to improve agent effectiveness, resolution speed, and customer experience.

Lead a global Finance Value Stream team to design and deliver end-to-end finance capabilities (close, FP&A, AP/AR, billing), drive finance systems modernization (Workday/ERP), implement governance and KPIs, champion AI-enabled process improvements, manage roadmaps and backlogs, and partner cross-functionally to ensure operational readiness and controls.

Lead discovery and solution design for fundraising CRM, deliver demonstrations and consulting (training, optimisation workshops), support sales with proposals and RFPs, and partner with internal teams to maximise customer outcomes for not-for-profits across Australia, New Zealand and Asia, using approved AI capabilities responsibly.

The Senior Software Engineer will develop and enhance web applications, mentor junior engineers, and ensure quality coding practices using Ruby on Rails and related technologies.

The role involves qualifying and closing new sales opportunities, maintaining client relationships, providing ROI solutions, and meeting sales quotas, focusing on corporate social impact software.

Lead end-to-end product development for AI-powered agents, drive adoption and revenue, ensure quality and responsible AI, use data to track metrics, and partner cross-functionally to launch and scale solutions for social impact organizations.

Operate, optimize, and secure on-premises and Azure IaaS SQL Server instances; design and execute cloud migration strategies; develop PowerShell automation; monitor and tune performance; ensure backup, HA, and DR readiness; provide on-call incident support; mentor team members and lead technical initiatives.

Design, implement, and maintain secure cloud network solutions across AWS, Azure, and private clouds. Define standards and automation for network infrastructure, monitor and optimize performance, remediate vulnerabilities, collaborate with application and security teams, support incident response, mentor junior staff, and produce network documentation and stakeholder reports.

The Workday System Analyst manages Workday integrations with third-party systems, ensuring compliance and best practices while enhancing performance and user experience through continuous improvement initiatives.

The Business Development Representative generates sales opportunities by engaging leads, nurturing relationships, and collaborating with Account Executives to meet quotas and performance goals.

Sell Blackbaud fundraising/CRM SaaS to nonprofit and social-impact organizations. Qualify, pursue, and close new accounts; maintain relationships; deliver ROI-driven proposals; manage pipeline, forecasts, and daily activity; meet monthly and quarterly quotas; collaborate cross-functionally and stay current on market trends.

The Principal Software Engineer will lead technology projects, innovate solutions aligned with Blackbaud's mission, and mentor junior engineers.

The Principal Software Engineer designs and develops applications, optimizes performance, conducts reviews, coordinates with teams, and ensures code compliance while participating in Scrum ceremonies.

The Senior Customer Support Associate delivers expert support for Blackbaud Raiser's Edge products, resolves complex issues, and enhances customer experience through mentorship and collaboration.

Collect, analyze, and disseminate cyber threat intelligence from multiple sources; monitor threat actors, TTPs, and vulnerabilities; support incident response and alert detection; produce timely, actionable intelligence products and recommendations to improve network defense.

As a Principal AI Pricing Strategist, you'll design innovative pricing models for AI products, ensuring adoption and sustainable monetization while collaborating with cross-functional teams and analyzing customer data.

The Sales Solution Architect collaborates with sales teams, leads technical strategies, develops customer solutions, and builds executive relationships to drive sales for nonprofits.

Lead threat detection, investigate and respond to security incidents, reverse-engineer malware, build detections and automations, perform intrusion and log analysis across on‑prem and cloud environments, mentor analysts, and improve security tooling and processes.

The role involves advising customers on Blackbaud reporting and analytics, partnering with teams, conducting workshops, and optimizing data strategies, as well as creating resources for self-service.