Spectrum Jobs

Principal Billing Operations I

Spectrum

Principal Billing Operations I

Posted 23 Days Ago

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St Louis, MO, USA

Hybrid

Senior level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Manage and oversee technical billing operations for Spectrum, collaborate across teams, support project implementations, and mentor junior staff.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Do you excel at driving technical excellence for enterprise billing systems while collaborating across teams and partners? At Spectrum, you will manage billing environments, support critical operations and deliver innovative solutions that align business and technical requirements. Your contributions will directly influence operational stability and service quality for millions of customers.
How You'll Make an Impact

Lead technical management and operational oversight of Spectrum billing systems across production, development, testing and training environments
Partner with teams to configure and update billing environments, ensuring milestones are met and best practices are applied
Engage extensively with internal teams, billing vendors and external contacts to ensure successful project collaboration and support
Analyze complex data and generate reports, macros and innovative processes to solve problems and support implementations
Review requirements documents and validate updates to ensure continuity and system integrity before any implementation or update
Monitor work queues, proactively resolve issues and maintain production system stability to prevent service impacts
Support and configure billing instances for test and training, ensuring environments are fully prepared for user activities
Mentor junior team members, sharing knowledge and guiding the team to achieve departmental objectives

Working Conditions

Participate in on-call rotation to provide exceptional billing platform interface support
This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree in IT or related field or equivalent combination of education and experience

Experience

8+ years of telecom experience
8+ years working with billing platform applications
8+ years of CSG or ICOMS billing system experience
5+ years as a lead or subject matter expert

Skills

Ability to identify complex problems and develop effective solutions
Strong interpersonal and communication skills to facilitate cross-functional communication between technical and non-technical teams
Decision-making and problem-solving abilities under pressure
Ability to contribute to multiple projects simultaneously
Logical reasoning to evaluate options and approaches
Proficiency in personal computer and software applications such as word processing, spreadsheets, Visio and Project
Effective prioritization and execution in a high-pressure environment
Expert knowledge of billing systems and platforms including CSG, ICOMS, Amdocs or new systems
Advanced IT operations knowledge and understanding of system interconnectivity
Advanced proficiency in billing platforms including SQL, parameter entry, security, product and pricing structures
Demonstrated leadership and mentoring skills
Highly self-motivated and self-directed

Preferred Qualifications
Education

Master's degree

#LI-JV1
CBI607 2026-73312 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#BI-Hybrid

Skills Required

Bachelor's degree in IT or related field or equivalent combination of education and experience
8+ years of telecom experience
8+ years working with billing platform applications
8+ years of CSG or ICOMS billing system experience
5+ years as a lead or subject matter expert
Master's degree

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — Retirement support includes a 401(k) dollar‑for‑dollar match up to 6% of pay plus an additional 3% company contribution for most employees, effectively up to 9% in company contributions. This structure is consistently highlighted across benefits materials as a core strength.
Affordable Benefits — Medical, dental, and vision coverage offer multiple plan options, with the company stating it has absorbed premium increases for many years to help keep employee paycheck costs stable. 24/7 EAP counseling and company contributions to health accounts on certain plans add to overall affordability.
Wellbeing & Lifestyle Benefits — Free and discounted Spectrum Internet/TV and deep Spectrum Mobile discounts provide meaningful everyday savings tied to the company’s products. Availability varies by service area, but these perks are frequently emphasized as part of total rewards.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.