Spectrum Jobs

Manager, Communications Desk

Spectrum

Manager, Communications Desk

Posted 6 Hours Ago

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St Louis, MO, USA

Hybrid

Mid level

Information Technology • Internet of Things • Mobile • On-Demand • Software

The growth of our industry and evolving technology powers our employees’ careers as they move up or around the company.

The Role

Manage daily operations of the Communications Desk, supervise and develop multi-shift staff, coordinate escalations and outages with executive leadership, analyze call/chat/trouble data to identify trends, improve processes, and build cross-functional relationships to resolve customer and employee-facing issues.

Summary Generated by Built In

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.
Interested in leading a high-impact team that shapes how Spectrum responds to customer needs? As Communication Desk Manager, you will oversee daily operations, drive coordination during outages and service issues, and elevate communication across departments. Your leadership ensures seamless service and empowers staff to deliver exceptional results.
How You'll Make an Impact

Supervise and guide Communication Desk employees across multiple shifts and locations
Coach and develop staff to achieve goals and maximize performance
Recommend and decide on escalations and outages, ensuring quality communication with Spectrum's Executive Leaders
Develop techniques to analyze customer call, chat and trouble call data and identify trends, issues, and opportunities
Establish productive relationships with operational partners to facilitate effective resolution of customer and employee facing issues
Evaluate and improve existing processes to enhance efficiency and effectiveness
Foster high morale by providing regular feedback and opportunities for staff input

Working Conditions

Must be available in an on-call capacity to support overnight issues approximately once a month from 6:00 PM to 6:00 AM.
This position is in an office environment with a hybrid work schedule. Eligible employees can work from home up to one day each week.

What You'll Bring to Spectrum
Required Qualifications
Education

Bachelor's degree in business or related field or equivalent experience

Experience

3+ years general management experience
2+ years project management experienc

Skills

Ability to motivate and lead a team through organizational change, minimizing disruption and developing staff skills
Ability to work cooperatively with peers across Spectrum
Ability to work well under pressure with minimal supervision
Strong communication skills with management, peers and staff
Excellent problem-solving skills
Excellent analytical skills for extracting and correlating data
Broad knowledge of cable technologies, systems and processes
Ability to quickly learn new information and adapt to evolving technologies
Effective coaching and mentoring skills to develop knowledge and analytical expertise in staff
Expertise in cable technologies
Ability to manage complex activities involving teams of at least 40 people

#LI-JV1
COP595 2026-76581 2026
Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S.
Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans.
#BI-Hybrid

Skills Required

Must be authorized to work in the U.S. without employment-based immigration sponsorship
Bachelor's degree in business or related field or equivalent experience
3+ years general management experience
2+ years project management experience
Ability to manage complex activities involving teams of at least 40 people
Expertise in cable technologies and broad knowledge of cable systems and processes
Strong communication skills with management, peers and staff
Ability to motivate and lead a team through organizational change
Excellent problem-solving and analytical skills for extracting and correlating data
Effective coaching and mentoring skills to develop staff knowledge and analytical expertise
Available for on-call overnight support approximately once a month (6:00 PM to 6:00 AM)

What the Team is Saying

Spectrum Compensation & Benefits Highlights

Retirement Support — Retirement funding is highlighted by a dollar‑for‑dollar 401(k) match up to 6% of pay plus an additional 3% company contribution for most employees. Feedback suggests this effectively delivers up to 9% in company contributions when employees contribute at least 6%.
Healthcare Strength — Health coverage includes multiple national medical options (plus Kaiser in some areas), dental/vision, EAP counseling, and up to $1,500 in employer funding to a health account for certain plans. The company states it has absorbed premium increases for medical, dental, and vision for 12 consecutive years.
Wellbeing & Lifestyle Benefits — Education at no cost via Guild covers selected associate, bachelor’s, certificate and bootcamp programs, with up to $10,000/year for certain graduate or out‑of‑catalog programs. Connectivity perks include free and discounted Spectrum services and deep Spectrum Mobile discounts for eligible lines.

Learn more about Spectrum's Compensation & Benefits →

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The Company

HQ: Stamford, CT

100,000 Employees

Year Founded: 1993

What We Do

Our Product and Technology team creates, develops, and operates the nation’s fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences together. The experience within Spectrum’s Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.

Why Work With Us

At Spectrum, we continually refine technology, process, and structure. We are committed to delivering a superior network infrastructure, the most competitive products, and highly rated customer experiences. Our talented team of experts deploys technology solutions and builds systems and tools for our employees to provide exceptional operations.