Smartly's Global Partnerships team is responsible for growing and strengthening our strategic relationships with the world's leading advertising and technology platforms. As Smartly continues to expand as a multi-platform solution, operational excellence is critical to ensuring our partner programs, product initiatives, and cross-functional collaboration scale effectively.
As Partner Operations Manager, you will report to the VP of Partnerships and partner closely with Product, Engineering, Customer Success, Marketing, Sales, and Partner teams to drive operational excellence across our strategic platform partnerships. You will be responsible for creating visibility into key initiatives, coordinating cross-functional execution, managing partner-related technical escalations, and delivering operational insights that help the Partnerships organization scale.
This is an ideal role for someone who thrives on bringing structure to complex programs, enjoys working across multiple stakeholders, and is energized by solving operational challenges in a fast-paced, collaborative environment.
A Partner Operations Manager's responsibilities include...Operational Program Management: Own and maintain critical operational trackers that keep partner initiatives on track, including marketing event planning, product build milestones, and other strategic initiatives. Coordinate updates across multiple stakeholders, identify risks and dependencies, and ensure teams remain aligned on priorities and timelines.
Cross-Functional Coordination: Serve as the operational connective tissue between Partnerships, Product, Engineering, Customer Success, Marketing, and other internal teams. Drive accountability across workstreams, facilitate regular project reviews, and ensure initiatives move forward efficiently.
Partner Bug & Escalation Management: Manage the intake, prioritization, and coordination of partner-related bugs and technical escalations, particularly those involving product integrations and platform partners. Work closely with Customer Success, Product, Engineering, and Partner Platform teams to ensure issues are communicated clearly, resolved efficiently, and tracked through completion.
Analytics & Reporting: Perform operational analysis using Excel or Google Sheets to identify trends, monitor key initiatives, and support business decisions. Build and maintain dashboards in Looker that provide visibility into operational health, project progress, partner issues, and team performance.
Process Improvement & Operational Excellence: Continuously identify opportunities to improve workflows, documentation, reporting, and cross-functional collaboration. Develop scalable operational processes that enable the Partnerships organization to execute more efficiently as the business grows.
We're definitely looking for you if you have...- 3–5+ years of experience in Partner Operations, Business Operations, Program Management, Customer Success Operations, or a similar operational role within a SaaS or technology company.
- Exceptional organizational and project management skills with the ability to manage multiple initiatives simultaneously.
- Strong Excel or Google Sheets skills, including pivot tables, formulas, reporting, and data analysis.
- Experience building and maintaining dashboards in Looker or similar business intelligence tools.
- Experience coordinating cross-functional teams and driving accountability across multiple stakeholders.
- Strong communication skills with the ability to simplify complex operational information for technical and non-technical audiences.
- Experience managing technical bugs, customer escalations, or operational support processes is highly preferred.
- A proactive, detail-oriented mindset with a passion for building scalable processes and improving operational efficiency.
- Experience working with advertising technology, marketing technology, APIs, or platform partnerships is a plus.
- Five weeks paid time off (PTO), 11 company paid holidays, and unlimited sick days.
- Generous healthcare packages and mental health benefits.
- Monthly wellness benefit and learning reimbursement opportunities.
- 401(k) plus matching and equity grants for all new Smartlies.
- Volunteer time off days and company donation matching opportunities.
- And so much more…
The base pay range for this position is as mentioned below per year, plus annual bonus. We take into consideration an individual's background, expertise, and experience in determining final salary. In addition to annual salary, Smartly's total rewards include stock options, medical, dental, and vision insurance, retirement savings benefits, parental leave, five weeks of vacation, unlimited sick days, life insurance, and disability benefits. This information is provided in accordance with applicable law. Base pay information is based on market location.
Salary in USD: $110,000–$140,000
Smartly is the AI-powered advertising technology company transforming ad experiences for brands and their consumers. Our comprehensive advertising platform seamlessly integrates the capabilities of media, creative, and intelligence to power more than 800 billion impressions and generate more than 300 billion creatives annually, delivering tangible business outcomes for brands and advertisers.
Smartly is the only company in the industry recognized as a Leader in The Forrester Wave: Creative Advertising Technologies with PwC validating the results it delivers for brands. We manage creative and media for 700+ brands worldwide and $6B in ad spend across the largest media platforms, including Facebook, Google, Instagram, Pinterest, Snap, and TikTok. Our end-to-end technology, unmatched access to media platforms and exceptional customer service help Fortune 500 brands to reach and engage consumers and learn what performs best.Smartly is a multinational and diverse team of 750+ Smartlies from 60+ nationalities, working in 13 countries. Together, we want to create and maintain an inclusive environment where everyone feels respected and heard. Our Diversity, Equity & Inclusion approach is at the heart of it.
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Skills Required
- 3-5+ years in Partner Operations, Business Operations, Program Management, Customer Success Operations, or similar operational role within a SaaS or technology company.
- Exceptional organizational and project management skills with ability to manage multiple initiatives.
- Strong Excel or Google Sheets skills, including pivot tables, formulas, reporting, and data analysis.
- Experience building and maintaining dashboards in Looker or similar business intelligence tools.
- Experience coordinating cross-functional teams and driving accountability across stakeholders.
- Strong communication skills; able to simplify complex operational information for technical and non-technical audiences.
- Experience managing technical bugs, customer escalations, or operational support processes.
- Proactive, detail-oriented mindset with passion for building scalable processes and improving operational efficiency.
- Experience working with advertising technology, marketing technology, APIs, or platform partnerships.
What the Team is Saying
What We Do
We solve for advertising campaign and creative complexities - both key elements to the time/money savings and performance that brands, agencies and businesses seek. Our unified platform combines media, creative, and intelligence, offering end-to-end workflows powered by AI across the open and closed web. With over 700 brands and advertisers, we've proven that dynamic and personalized creative makes advertising impactful. We are on a mission to transform the advertising experience for brands and their consumers. ⚡️
Why Work With Us
As a fast-paced growth company, we offer opportunities to maximize learning and amplify impact. Our culture and values have always been the secret sauce of our growth. They define how we aspire to build our adtech product, whom we hire and reward, and how we work towards a shared vision. Join us in moving advertising forward.
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Smartly Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We are a hybrid workplace where Smartlies have the flexibility of hybrid work combining office and work from home. We also offer programs for short-term remote work globally.
