The Fortress Operations Support Manager is responsible for managing a team that keeps day-to-day business operations around the US running smoothly, improving workflows, coordinating across regional teams, and helping to resolve operational issues. Specifically, the Operations Support Manager will oversee and lead a team responsible for the supporting function necessary for a service business to be successful, including daily administration of ERP functions, handling SOA / billing communication with the customer, asset management, and any other responsibilities required by the Fortress Operations Director.
Responsibilities- Oversea the placement of materials and tools in each region, ensuring that those resources are in place to support the next day’s operation.
- Control inventory costs and inventory management processes across the organization.
- Monitor tool usage and operational metrics; identifying trends and recommending improvements for both cost cutting and efficiency increases.
- Help manage vendor relationships, tools, supplies, and budgets as needed.
- Manage the coordinating of the billing workflow with each region back through NOV finance and accounting.
- Work to administer ERP workflows, ensuring that they are running smoothly across the organization and that any issues are elevated.
- Oversee daily support activities and make sure requests, issues, and escalations are handled promptly.
- Identify, evaluate and implement optimization efficiency projects, while promoting a culture of continuous improvement.
- Assist with any other duty identified by the Fortress Operations Director to support daily operations.
- A working knowledge of frac operations, and the daily needs of supporting regional US oilfield service operations.
- Excellent problem solving, interpersonal communication, and operational management skills
- Self-motivated and detail oriented.
- Experience tracking metrics and using data to improve processes.
- Available to work weekends and holidays to support regional operations and workshop demands, as needed.
- Experience managing vendors, budgets, or cross-functional projects.
- Working knowledge of Windows 10 OS, and Microsoft Office
- Interpersonal skills including subordinate evaluation, motivation, and concise communication
We Power the Industry that Powers the World
Throughout every region in the world and across every area of drilling and production, our family of companies has provided the technical expertise, advanced equipment, and operational support necessary for success—now and in the future.
Global Family
We are a global family of thousands of individuals, working as one team to create a lasting impact for ourselves, our customers, and the communities where we live and work.
Purposeful Innovation
Through purposeful business innovation, product creation, and service delivery, we are driven to power the industry that powers the world better.
Service Above All
This drives us to anticipate our customers’ needs and work with them to deliver the finest products and services on time and on budget.
About the TeamCorporate
Our family of companies is supported by our global Corporate teams, providing expert knowledge from functions including Human Resources, Information Technology, Compliance, Finance, QHSE, Marketing and Legal centers of expertise. We are structured to provide guidance and service above all to all our business operations.
Skills Required
- Working knowledge of frac operations and the daily support needs of regional US oilfield service operations
- Excellent problem-solving, interpersonal communication, and operational management skills
- Self-motivated and detail-oriented
- Experience tracking metrics and using data to improve processes
- Availability to work weekends and holidays as needed
- Experience managing vendors, budgets, or cross-functional projects
- Working knowledge of Windows 10 OS and Microsoft Office
- Interpersonal skills including subordinate evaluation, motivation, and concise communication
NOV Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about NOV and has not been reviewed or approved by NOV.
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Healthcare Strength — Company materials describe comprehensive medical, dental, and vision coverage alongside life/disability insurance, a global EAP, wellness resources, and paid parental leave; the company also states it pays most U.S. health plan premiums, which bolsters perceived value.
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Retirement Support — The 401(k) program features auto‑enrollment, immediate vesting, and ongoing employer contributions; historical filings and comments point to a generally well‑regarded match even as exact formulas can change.
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Leave & Time Off Breadth — Paid parental leave and widely cited decent PTO at hire are complemented by options like experience‑based vacation credit and a flexible holiday, creating a rounded time‑off offering in many U.S. roles.
NOV Insights
What We Do
NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.
