Job Title:
Operations Manager - InsuranceJob Description
The Operations Manager I is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.Lead people. Drive performance. Make an impact.
We’re looking for a dynamic and motivated Operations Manager to lead high-performing teams in a fast-paced insurance/BPO environment. If you’re passionate about coaching leaders, improving performance, and building strong client relationships, this could be your next big opportunity.
What you’ll do
Lead with impact
- Manage and inspire a team of Team Leaders across sales, customer service, and claims
- Drive operational performance, service delivery, and client satisfaction
Deliver results
- Monitor KPIs, client scorecards, attendance, adherence, and financial performance
- Identify opportunities for improvement and implement action plans that make a real difference
Build strong teams
- Coach, mentor, and develop leaders through regular one-to-ones and ongoing feedback
- Create a positive, high-energy culture where people feel supported and motivated to succeed
Partner for success
- Work closely with HR, Training, Quality, WFM, TA, and clients to continuously improve performance and deliver outstanding outcomes
What you bring
Proven experience
- At least 2 years’ experience as an Operations Manager
- Minimum 2 years’ experience in insurance and/or BPO
- Financial Services call centre experience
Strong leadership skills
- Experience leading leaders and managing high-performing operational teams
- Ability to coach for performance, solve problems, and drive accountability
A results-focused mindset
- Strong communication and stakeholder management skills
- Comfortable working in a fast-paced, target-driven environment
- Flexible, resilient, and ready to lead from the front
Why join us?
Grow your career
- Take on a visible leadership role with real influence on business results
Make your mark
- Shape team success, strengthen client partnerships, and drive continuous improvement
Be part of something bigger
- Join a business that values strong leadership, collaboration, and delivering excellence every day
If you’re ready to lead with purpose and build high-performing teams in the insurance/BPO space, we’d love to hear from you. Apply today.
Location:
ZAF Cape Town - 19 Hertzog Blvd, Cape Town, 8000Language Requirements:
Time Type:
Full timeSkills Required
- At least 2 years' experience as an Operations Manager
- Minimum 2 years' experience in insurance and/or BPO
- Financial Services call centre experience
- Experience leading leaders and managing high-performing operational teams
- Ability to coach for performance, solve problems, and drive accountability
- Strong communication and stakeholder management skills
- Comfortable working in a fast-paced, target-driven environment
- Flexible, resilient, and ready to lead from the front
What We Do
CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com
