Jobs at CNX

Monitors real-time contact center performance, including adherence, occupancy, productivity, call volume, AHT, and service levels. Prepares intraday and daily reports, analyzes trends, recommends staffing and scheduling actions, manages queue and skill changes, and coordinates with Operations, team leaders, trainers, and Quality. Maintains trackers and exception logs while supporting client performance reviews and workforce management activities.

Owns the end-to-end data lifecycle by designing, building, orchestrating, governing, and optimizing batch and streaming pipelines on Databricks. Develops lakehouse architectures, data models, quality controls, CI/CD practices, and secure Unity Catalog implementations across Azure and other cloud platforms. Leads technical design and code reviews, establishes engineering standards, mentors data engineers, monitors production pipelines, resolves issues, and collaborates with business and IT stakeholders to deliver analytics, reporting, and AI/ML data solutions.

Develops business applications and workflow automations using Microsoft Power Automate and Power Apps. The position is full-time and based on-site at UP Ayala TechnoHub in Quezon City, Philippines.

Supports operations through scorecards, daily performance reports, CSAT, transfer and open-call reporting, and agent incentive calculations. Maintains reporting data, develops dashboards, analyzes performance trends, and provides visibility to help operations meet client expectations. Requires advanced Excel, Microsoft Office, communication, multitasking, attention to detail, and the ability to work under pressure. The role is bilingual and requires advanced English proficiency.

Analyzes and improves business processes. The provided posting contains limited information and does not specify detailed responsibilities, qualifications, technologies, compensation, travel, or clearance requirements.

Lead the architecture, deployment, modernization, optimization, and governance of large-scale GitHub Enterprise Server platforms. Design highly available, disaster recovery, monitoring, security, and integration solutions; perform capacity planning, performance tuning, forecasting, and infrastructure assessments. Advise executives and technical teams, lead incident remediation and transformation initiatives, conduct architecture workshops, and mentor platform engineering staff supporting global development organizations.

Develops and maintains Power BI solutions. The provided description contains no additional responsibilities or qualification details.

Designs and implements Cognigy conversational AI solutions integrated with NICE CXone across voice and digital channels. Translates contact center requirements into architecture, integration patterns, and deployment plans; defines CRM, knowledge base, API, security, monitoring, and data-handling integrations. Guides development teams through configuration, testing, deployment, and troubleshooting while collaborating with clients and stakeholders to optimize customer and agent experiences.

Designs, implements, optimizes, and stabilizes Dynamics 365 Finance & Operations solutions across cloud, hybrid, and on-premises environments. Leads enterprise architecture, migrations, integrations, performance troubleshooting, security, and operational readiness. Advises customer executives, architects, IT leaders, and development teams; conducts technical workshops and solution reviews; resolves production blockers; and drives adoption, ROI, and modernization. Requires extensive customer-facing technical leadership, project delivery experience, travel across the Nordic region, and eligibility for classified-information security screening.

Coordinates internal communications across email, newsletters, BuzzHub, CORE, and other employee channels. Responsibilities include managing inboxes and calendars, supporting newsletter production, publishing content, tracking approvals, and collaborating with stakeholders across teams and regions. The role also supports employee engagement, learning, wellbeing, HR communications, compliance, and organizational initiatives while ensuring accurate and timely delivery of planned and ad hoc communications.

Supervise call center associates, monitor performance and service levels, coach and develop team members, manage escalations, allocate work, coordinate scheduling, conduct real-time monitoring, support client interactions, address operational issues, and report performance metrics to senior management.

Leads workforce management across multiple CRM and contact center accounts. Establishes forecasting, capacity planning, scheduling, staffing, and real-time management processes; develops planning teams and tools; optimizes schedules, costs, service levels, and customer satisfaction. Partners with operations and business leaders, establishes governance and performance standards, drives process improvements, manages communications, identifies risks, and implements new WFM capabilities and strategic initiatives.

Supervise call center associates, monitor attendance and performance, coach employees, address performance issues, and ensure customer service KPIs and financial expectations are met. Handle escalated calls, communicate expectations, conduct team meetings, organize team activities, and promote company values. The role requires leadership, customer service, communication, mentoring, and flexible scheduling skills.

Own digital experience product delivery across mobile, web, marketing campaign, and API-enabled solutions. Translate business and technical requirements into Agile epics, features, capabilities, and stories; define acceptance criteria; manage refinement and backlog activities; accept completed work; support technical design, integrations, triage, log investigation, and stakeholder communication. Collaborate with business, UX, engineering, and delivery teams to align roadmaps, priorities, dependencies, performance, adoption, and measurable value.

Supports daily social insurance operations by processing transactions, preparing documentation, maintaining employee records, submitting forms, coordinating with stakeholders, ensuring compliance, assisting with reporting, and supporting audits and record management.

Leads the architecture, modernization, governance, security, and lifecycle management of enterprise APIs using Node.js, microservices, cloud-native platforms, and event-driven integrations. Designs AI-assisted API migration factories, establishes OpenAPI-first standards, evaluates API management platforms, and guides observability, scalability, CI/CD, and DevSecOps practices. Partners with stakeholders, mentors engineering teams, and drives API transformation across AWS, Azure, and GCP.

Leads testing, change management, release planning, deployment coordination, and customer-facing cutovers for solution delivery. Develops test plans, manages defects and readiness reporting, coordinates cross-functional stakeholders, supports training and communications, mitigates implementation risks, and facilitates go/no-go decisions and post-implementation reviews. The role emphasizes business continuity, customer experience, operational readiness, and successful adoption in a service-oriented environment.

Leads large-scale multilingual customer experience operations across multiple accounts and programs. Responsibilities include managing operational leaders, client relationships, KPIs, workforce planning, budgeting, financial performance, compliance, continuous improvement, change management, and business growth. The role develops leadership capability, improves efficiency and profitability, and drives strategic operational outcomes for a major site.

Processes and reviews complex social insurance transactions, manages employee cases and escalations, coordinates with government offices, ensures regulatory compliance, supports audits, mentors junior staff, improves processes, and reports operational metrics.

Drive contract renewals and upsell opportunities within an assigned territory. Manage customer relationships through high-volume phone and email engagement, identify at-risk accounts, address objections, maintain accurate sales forecasts and CRM records, and achieve revenue quotas. The role requires product knowledge, customer-focused problem solving, cross-functional collaboration, and effective use of data and technology.