Jobs at CNX

Supports daily social insurance operations by processing transactions, preparing documentation, maintaining employee records, submitting forms, coordinating with stakeholders, ensuring compliance, assisting with reporting, and supporting audits and record management.

Supervise call center associates, monitor attendance and performance, coach employees, address performance issues, ensure customer service KPIs, handle escalations, conduct team meetings, and promote company values.

Design, develop, and deploy scalable customer-facing web applications using Svelte, SvelteKit, Sanity CMS, APIs, and cloud-native practices. Build reusable UI components, integrate services, optimize accessibility, SEO, performance, security, and scalability, and maintain automated testing and CI/CD pipelines. Collaborate with product, UX, architecture, platform, and DevOps teams in Agile delivery. Mentor junior developers, support deployments, troubleshoot production issues, and contribute to technical standards and continuous improvement.

Leads and develops software engineering teams delivering AI-enabled products and modern platforms. Owns delivery across multiple initiatives, including priorities, capacity, dependencies, risks, and commitments. Provides technical oversight and promotes engineering excellence across testing, CI/CD, security, observability, and operational readiness. Partners with architects, technical leads, product teams, and business stakeholders to scale prototypes into reliable, maintainable, production-ready solutions.

Leads enterprise ERP transformation and technology programs from planning through stabilization. Responsibilities include managing Agile delivery, budgets, schedules, risks, vendors, integrations, data migration, testing, deployment, governance, and executive reporting. The role coordinates cross-functional teams and ensures alignment between business objectives, technology strategy, and program outcomes.

Lead enterprise ERP transformation and technology programs from planning through go-live and stabilization. Responsibilities include managing integrated plans, budgets, resources, risks, dependencies, vendors, Agile delivery, testing, data migration, cutover, executive reporting, and cross-functional stakeholder alignment.

Supports vendor risk management by assessing inherent and residual risk, coordinating due diligence, documenting assessments, monitoring vendor compliance, and communicating risks and remediation plans to clients and relationship managers. The role requires analytical judgment, strong communication, organizational skills, technology familiarity, and proficiency with Microsoft Office tools.

Manages strategic technology-sector client accounts, building executive relationships, developing account plans, driving cross-sell and upsell growth, and meeting revenue and margin targets. Oversees client governance, satisfaction, risk mitigation, service delivery, escalations, performance reporting, and improvement plans. Partners with internal portfolio, sector, technology, and client success teams to align solutions with client objectives and expand business opportunities.

Leads and develops an Italian-market sales team, ensuring targets, revenue, renewals, upselling, and customer satisfaction goals are achieved. Responsibilities include coaching, performance reviews, forecasting, CRM reporting, stakeholder and client relationship management, sales strategy, continuous improvement, and coordinating incentives. The role is based onsite in Barcelona and requires native-level Italian, sales leadership experience, analytical skills, and Salesforce or similar CRM experience.

Supervises call center associates, monitors attendance and performance, coaches team members, addresses performance issues, ensures customer service KPIs and financial targets are met, handles escalated calls, leads team meetings, communicates expectations, and promotes company values.

Leads a team of Regional Case Managers by coaching employees, monitoring KPIs and service levels, managing escalations, analyzing case volumes and backlog trends, supporting hiring and onboarding, and partnering with Operations, Training, Workforce Management, and HR. The role drives operational improvements, workforce planning, customer satisfaction, policy adherence, and improved case outcomes in an onsite call center environment.

Leads enterprise ERP transformation and technology programs from planning through stabilization. Responsibilities include managing schedules, budgets, resources, risks, vendors, Agile delivery, integrations, data migration, testing, deployment, governance, executive reporting, and cross-functional teams. The role partners with business and technology stakeholders to deliver modernization initiatives aligned with enterprise strategy.

Manages strategic client accounts, develops long-term relationships, drives cross-selling and upselling, oversees account governance, monitors financial and service KPIs, mitigates risks, resolves escalations, and identifies growth opportunities. The role collaborates with internal teams to deliver technology and BPO solutions, reports account performance, and engages senior client stakeholders.

Leads enterprise supply chain transformation and IT modernization programs from planning through delivery. Manages Agile execution, Azure DevOps backlogs, budgets, risks, vendors, integrations, testing, deployment, governance, executive communications, and organizational change across procurement, logistics, inventory, warehouse, and supplier management processes.

Manages full-cycle recruitment for a medical equipment client, including sourcing, screening, interviewing, offer negotiation, onboarding coordination, candidate communication, ATS recordkeeping, recruitment metrics, compliance, and employer branding. The role requires fluent German and strong English, recruitment experience, sourcing expertise, ATS proficiency, and excellent communication and organizational skills. It is based on-site in Lisbon, Portugal, with a Monday-to-Friday schedule.

Manage financial and operational data, produce MIS reports, track FAO-specific SLAs and KPIs, and develop Power BI dashboards. Write SQL queries, analyze variances, maintain data integrity, and create executive PowerPoint presentations. Collaborate with finance teams, operations managers, and international clients to communicate insights and fulfill reporting requirements.

Sell and renew client products or services through high-volume outbound customer engagement. Manage assigned territories, achieve revenue quotas, forecast sales, qualify leads, convert prospects, handle objections, support customer satisfaction, and maintain accurate CRM records. The role requires bilingual English and Mexican Spanish communication, customer-facing experience, sales quota achievement, and commuting to the Mexico City site.

Supervises call center associates, monitors attendance and performance, coaches employees, manages corrective actions, handles escalated customer calls, and ensures contractual KPIs and financial goals are met. Leads team meetings, communicates expectations, supports employee development, implements company policies, and provides input on hiring, promotions, transfers, regularization, and performance appraisals.

Conduct high-volume outbound customer engagement to sell and renew contracts, qualify leads, address objections, identify upsell opportunities, meet revenue quotas, maintain CRM records, provide sales forecasts, and support customer satisfaction across an assigned territory.

Monitors and audits customer interactions across calls, chat, and email; reports evaluation results; participates in calibration sessions, internal audits, and quality task forces; maintains program knowledge and documentation; and supports operational metrics, training processes, and continuous quality improvement.