Jobs at CNX

Create and maintain Swagger/OpenAPI documentation, API references, implementation guidance, process flows, and technical visuals for emerging services. Collaborate with developers, architects, product teams, and other stakeholders to translate complex systems into clear, user-focused content. Support partner enablement, customer onboarding, and technical inquiries while documenting API launches and continuously improving documentation quality, consistency, and scalability across distributed teams.

Produces and distributes daily, ad hoc, trending, monthly, and year-to-date reports. Analyzes reporting needs, consults with business leaders, develops and improves reports and graphs, verifies report accuracy, uses new data sources, coordinates reporting processes, and responds to client inquiries. The role also maintains reporting schedules and communicates with project managers and internal and external clients.

Develop and maintain enterprise Java applications using Spring Boot and REST APIs; design and optimize SQL/Oracle queries; collaborate on UI (Angular preferred); integrate systems (JMS/Kafka/GIS); conduct code reviews, mentor juniors, and participate in Agile development.

Monitors and evaluates calls, emails, and chats against quality standards. Reports findings to business stakeholders, participates in calibration sessions and internal audits, recommends process improvements, maintains program knowledge and quality documentation, and supports reviews of metrics, operational processes, training, and balanced scorecard goals.

Leads strategic technology partnerships from development through commercialization and long-term growth. Responsibilities include creating joint business plans, driving co-sell and pipeline activities, supporting bids and solutioning, negotiating agreements, building partner enablement programs, managing cross-functional execution, establishing executive governance, and developing AI, cloud, data, and CCaaS offerings with partners such as Microsoft, Google, NICE, and Cognigy.

Lead and manage a B2B sales team to drive revenue growth, customer retention, onboarding and adoption. Oversee forecasting, CRM accuracy, performance coaching, incentives, client escalations, and cross-functional partner relationships to meet sales and client performance targets.

Own and prioritize product backlogs for transactional product squads, translating roadmap priorities into actionable user stories, acceptance criteria, and sprint-ready work. Partner with engineering, QA, design, product, and business stakeholders throughout planning, execution, testing, defect triage, UAT, and release readiness. Validate checkout, payment, redemption, and order flows; coordinate releases; monitor post-release performance; and improve delivery processes and backlog quality.

Owns the technical product roadmap and backlog, translating business objectives into actionable requirements for engineering teams. Partners with architects, DevOps, business stakeholders, and leadership on technical direction, APIs, data models, integrations, security, compliance, releases, and operational readiness. Facilitates Agile ceremonies, validates completed work, communicates risks and trade-offs, and monitors product performance. Requires 3–7 years of product ownership, business analysis, or technical program management experience.

Lead the strategy, roadmap, architecture, and delivery of transactional platform capabilities for a consumer app, including checkout, payments, order management, integrations, and fulfillment. Translate business needs into technical requirements, coordinate cross-functional engineering squads, monitor platform KPIs, manage technical risks and debt, support security and compliance, and communicate architecture and delivery decisions to senior stakeholders.

Serve as a trusted technical advisor for enterprise identity customers. Lead MIM modernization, hybrid identity architecture, technical workshops, health assessments, migrations to cloud identity governance, and remediation planning. Design and troubleshoot provisioning, synchronization, RBAC, password reset, group management, and identity lifecycle solutions across MIM, Entra ID, Active Directory, and Entra Connect. Engage enterprise and executive stakeholders while guiding adoption of modern IAM and Zero Trust capabilities.

Senior quality engineering specialist role based in Pasay City, Philippines. The posting provides no detailed responsibilities, qualifications, technologies, salary, travel, or visa information.

Provides basic IT operations support for desktops, telephones, peripherals, software, and onsite servers. Responsibilities include installation, configuration, troubleshooting, break/fix support, hardware and software upgrades, inventory reporting, site maintenance, safety checks, antivirus and Microsoft patch updates, server backups, and coordination with engineering teams. The role also requires completing mandatory training and participating in regular one-on-one meetings.

Prospects and acquires B2B clients through cold calling, email, LinkedIn, networking, and referrals. Qualifies leads, conducts discovery calls and product presentations, manages the full sales cycle through negotiation and closing, maintains CRM records, collaborates with Marketing, analyzes competitors, and meets acquisition and revenue targets.

Handle inbound/outbound and online B2B customer interactions to sell products and services, process orders, answer billing questions, meet sales targets and KPIs, maintain product knowledge, and provide courteous basic customer service and account documentation.

Supervise and review work of other accountants; act as backup Senior Revenue/GL Accountant. Build processes for new/changed products, investigate and resolve accounting issues, evaluate accounting treatments, and prepare account fluctuation analyses. Requires knowledge of accounting fundamentals, ASC 606 revenue recognition, SOX controls, advanced Excel skills, and 3-6 years of general ledger or audit experience. CPA preferred.

Provide inbound/outbound and online customer support to resolve non-routine issues, meet KPI targets, document interactions in call-tracking systems, learn client products, offer additional services, and participate in initiatives to improve customer satisfaction. Handle high-volume, repetitive work, rotate shifts as needed, and maintain professional, empathetic communication.

Monitor and evaluate inbound/outbound calls, chat and email for quality and adherence to standards. Report findings, participate in calibration and audits, support training and process improvements, and meet productivity targets.

Monitor and evaluate inbound/outbound calls, chat and email for quality and adherence to standards. Report findings, participate in calibration and audits, support training and process improvements, meet productivity targets, and maintain program knowledge.

Manage B2B hospitality accounts using CRM to qualify opportunities, hit KPIs, upsell, follow up on meetings/events and group accommodation, and support client travel queries.

Lead Microsoft identity security efforts across on-premises and cloud environments. Provide deep technical expertise in AD DS (ADCS/PKI, ADFS, DNS, DHCP), Microsoft Entra ID, Entra Connect/Cloud Sync, and Defender for Identity. Advise on Microsoft security best practices, articulate complex security concepts, collaborate across teams, and maintain up-to-date knowledge of identity and security trends. Fluent Dutch and English required.