Jobs at CNX

Lead SDET for a real-time Voice Translate platform: design and maintain end-to-end and integration automated tests (UI, API, services) using Playwright and TypeScript, enforce CI/CD quality gates, manage test traceability in Jira/Xray, support release readiness and production quality, investigate defects, mentor mid-level QA engineers, and contribute to non-functional testing (resilience, latency, reliability).

Lead Azure infrastructure architecture and cloud transformation engagements. Design enterprise-scale Azure landing zones, hybrid connectivity, and AVS migration strategies. Deliver workshops, assessments, and guide modernization, deployment, optimization, and operationalization of Azure solutions.

Lead and execute digital analytics efforts: collect and analyze web/app data, build dashboards and reports, generate insights to optimize digital performance, and collaborate with stakeholders to inform strategy and measurement.

Senior Workforce Management analyst responsible for forecasting demand, capacity planning, staff scheduling, analyzing contact center performance metrics, and collaborating with operations to optimize staffing and service levels.

No responsibilities listed. The posting names a Short Range Planning Analyst based in Gurugram; likely involves short-range production or supply planning and related analysis.

Evaluate and monitor quality of inbound/outbound calls and other contact channels, provide performance insights to clients, and deliver client-focused new hire and ongoing training while maintaining trainer certification.

Lead a talent acquisition team to develop and execute recruitment programs and strategies; source, screen, and interview candidates; set team goals and measure productivity; maintain ATS/HRIS records; partner with hiring managers and compensation on offers; coach recruiters and ensure hiring compliance while promoting the company brand.

Drive new business across Banking, Financial Services and Insurance in Iberia, focusing on Anti-Financial Crime, Compliance, and Collections. Develop strategic sales plans, engage C-level stakeholders, design solutions with internal experts, lead commercial negotiations, manage complex sales cycles, and monitor pipeline and performance to close high-value deals.

Manage contact-center workforce schedules using eWFM (IEX/Alvaria): forecast upload, intraday pattern generation, schedule optimization, headcount recommendations, stakeholder coordination, automation/RPA and ML-driven improvements, team coordination, real-time exceptions and schedule change handling, and continuous process improvement.

Generate qualified B2B sales opportunities through outbound prospecting (phone, email, digital). Research accounts, conduct discovery, qualify leads, document activity in CRM, nurture prospects, collaborate with sales teams and partners, and maintain pipeline and forecasting to meet targets.

Performs full-cycle recruiting tasks: source, screen, interview, and assist hiring managers with offers. Maintains ATS/HRIS records, ensures compliance, and promotes company brand to candidates.

Manage Training and Quality for a Content Moderation BPO program: lead teams, design onboarding and upskilling, perform quality audits and coaching, analyze trends, partner with Operations and clients, and drive Lean Six Sigma continuous improvement.

Engage B2B customers via live chat, email and messaging to recommend HP products, demonstrate features on video calls, convert chats into qualified sales, manage CRM records, identify upsell opportunities, support marketing materials, and handle multiple conversations in a fast-paced on-site environment.

Lead training and quality functions for multi-site operations: recruit, train, coach, and manage trainers; oversee new-hire and ongoing programs; monitor classroom performance, quality audits, metrics, and LMS administration; partner with stakeholders to drive continuous improvement and ensure training effectiveness.

Manage workforce planning and scheduling for contact center channels. Build short- and long-term staffing models, run scenarios, perform trend analysis, prepare WBR/MBR/QBR reports and presentations, and partner with business stakeholders to optimize capacity and staffing using WFM tools.

Convert high-intent inbound leads into Business and Enterprise customers through structured qualification, consultative selling, and disciplined pipeline management. Own the full sales cycle, meet KPIs and quotas, maintain accurate Salesforce forecasting, and articulate AI/ML product value while providing a professional customer experience.

Supervise daily IT operations for the Alabang Block IT Ops team, assign and monitor tasks, coach and mentor direct reports, meet unit targets, complete mandatory training, participate in 1:1s, and assist with cluster and PH IT Ops projects. Works within established policies and procedures to resolve routine issues and maintain workflow and schedules.

Monitor and evaluate inbound/outbound calls, chat, and email for accuracy and adherence to quality standards; report findings to stakeholders; participate in calibration and quality audits; maintain program knowledge and productivity targets; recommend process improvements.

Handle inbound customer and boutique calls, emails, chats and voicemails; log interactions in call management systems; resolve or escalate issues within SLA; maintain product and service knowledge.

Provide partner-facing support for SEO/SEM and digital content: conduct audits, recommend optimizations, onboard syndication partners, review translations, track KPIs, and train partners to improve online visibility and ROI.