Jobs at CNX

Lead planning, execution, and delivery of technology and business projects. Coordinate cross-functional teams, manage schedules and budgets, identify and mitigate risks, communicate with stakeholders, and ensure projects meet scope, timeline, and organizational objectives. Maintain proactive issue resolution and may manage multiple concurrent projects.

Provide inbound phone and outbound email support, perform basic troubleshooting and triage, manage and escalate customer requests, collaborate with teams, and deliver excellent customer experiences.

Research and identify OEM accounts and key contacts, gather and update account use cases and platform data, qualify leads for the sales or partner teams, promote portal adoption, and use internal HP systems and CRMs to validate account fit.

Lead planning, execution, governance, risk management, and stakeholder communication for MEC Customer Ancillary initiatives. Manage scope, schedule, budget, resources, vendors, and cross-functional teams; maintain project plans, monitor progress, report to leadership, and support change management and adoption activities.

Design, provision, and govern Azure and GCP cloud infrastructure with IaC (Terraform); build CI/CD pipelines; manage containerized microservices (Docker, Kubernetes); implement monitoring/observability; troubleshoot incidents and optimize cost, security, and scalability across environments.

Lead end-to-end delivery of cloud, integration, and digital engineering projects. Facilitate agile squads, manage risks and vendors, coordinate handovers between infrastructure and software teams, and communicate technical progress to executives while leveraging generative AI to improve project productivity.

Design, validate, and deliver end-to-end Azure infrastructure, identity, resiliency, observability, hybrid, and cloud desktop solutions. Provide architectural guidance, run technical workshops, implement Azure Monitor, Azure Backup, Entra ID integrations, Azure Stack HCI, AVD and Windows 365 deployments, and support operational readiness and client adoption across enterprise hybrid environments.

Lead the lifecycle of business opportunities: plan and manage bid activities, coordinate cross-functional teams to develop high-quality client-centric proposals and presentations, manage review and approval processes, enforce governance and timelines, improve bid methodologies and tools, and support client engagement through presentations and site visits.

Manage and coach sales operations teams remotely to drive conversion, revenue, and productivity. Build client relationships, enforce performance rhythms, optimize staffing, document coaching, and partner with training and WFM to improve new-hire readiness and efficiency.

Support OEM account research and management, maintain partner OEM portal, generate and qualify leads from trade shows and databases, assist sales and partner teams, and use CRM/HP systems to validate account fit.

Design, develop, customize, and maintain AEM-based applications and front-end experiences. Build with JavaScript/TypeScript/Node.js and AlpineJS, apply TDD and Agile practices, support full SDLC, troubleshoot production incidents, collaborate across teams, and use BitBucket/Git for version control.

Handle inbound/outbound customer contacts via phone, email, and chat to resolve routine product/service issues, document interactions in tracking systems, escalate when needed, offer additional products, and participate in quality and satisfaction improvement activities. May include content moderation of sensitive material when assigned.

Provide inbound/outbound customer support via phone and internet, resolve routine product/service issues, document interactions in call-tracking systems, meet KPI targets, upsell products/services, and participate in team activities to improve customer satisfaction.

Handle inbound/outbound customer contacts via phone, email, chat or web; resolve routine technical and service issues; document interactions in tracking systems; escalate or refer complex issues; cross-sell products/services; participate in quality and performance activities; may moderate sensitive content if assigned.

Provide inbound/outbound and online customer support, resolve routine product/service issues, meet KPI targets, document interactions in call-tracking systems, offer additional products/services, maintain product knowledge, and work rotating shifts in a high-volume call center environment.

Provide email, chat and social media support to Spotify Premium users in Italian and English. Resolve account, billing and basic technical queries, contribute to the Spotify Community site, and maintain high customer satisfaction while working shifts from home.

Create high-impact social content from strategy across LinkedIn, short-form video, carousels, and written posts. Spot trends and rapidly produce on-brand reactive content, collaborate with social team, brief creators, and use performance data to refine creative work.

Lead and coach a sales team to meet weekly/monthly/quarterly targets, manage forecasting and CRM accuracy, analyze performance trends, coordinate incentives, and liaise with clients to drive revenue and customer satisfaction.

Lead development, commercialization, and scaling of strategic technology partnerships. Own joint business planning, co-sell motions, contracting, partner enablement, cross-functional execution, executive relationship management, and joint solution innovation to drive partner-sourced revenue and partnership health.

Lead strategy, commercialization, and scaling of high-impact technology partnerships. Own joint business plans, co-sell execution, contracting, enablement programs, cross-functional delivery, executive relationship management, and creation of AI/cloud-based joint offerings to drive partner-sourced revenue and measurable KPIs.