Corporate Tools in Post Falls, Idaho is searching for an Operations Manager for Domain Name Registrar Services. This position is vital to support the development of our client facing teams in our Domain Name Registrar space. You will be responsible for your team strategy, hiring, training, performance, quality, employee satisfaction, and accountability processes for all domain registrar related customer service groups. As the Operations Manager of Domain Name Registrar Services, Domains will be your domain.
This job is coded as "Flex" which means the company does not currently require this position to be performed in office.
Wage:
$80,000 - $100,000/year depending on meeting preferred qualifications
Benefits:
- 100% employer-paid medical, dental and vision for employees
- Annual review with raise option
- 22 days Paid Time Off accrued annually, and 4 holidays
- After 3 years, PTO increases to 29 days. Employees transition to flexible time off after 5 years with the company-not accrued, not capped, take time off when you want
- The 4 holidays are: New Year's Day, Fourth of July, Thanksgiving, and Christmas Day
- Paid Maternity and Paternity Leave
- Up to 5% company matching 401(k) with no vesting period
- Quarterly allowance
- Use to make your remote work set up more comfortable, for continuing education classes, a plant for your desk, coffee for your coworker, a massage for yourself... really, whatever
- Open concept office with friendly coworkers
- Creative environment where you can make a difference
- No dumb benefits like free dog walking on the weekends that snobby hipster places have to make you feel cool, but mathematically won't cost the company much money because you won't use it
- Trail Mix Bar --- oh yeah
Responsibilities:
- Develop and implement strategies to drive client success and retention
- Communicate with Domain Registries for day to day solutions
- Oversee and manage the client success team, providing guidance, support, and training as needed
- Monitor client satisfaction levels and proactively address any issues or concerns that may arise
- Analyze customer data and feedback to identify trends and insights, using this information to improve client success processes
- Work with the product development team to advocate for client needs and contribute to product enhancements and updates
- Act as a point of escalation for client issues, resolving conflicts and ensuring a high level of customer service
- Collaborate with other departments to ensure seamless client communication and a cohesive client experience
- Stay updated on industry trends and best practices in client success and incorporate them into the organization's operations
- Identify opportunities for process improvements to streamline client success in all facets
Requirements:
- 5+ years of experience as a leader managing large teams in service delivery environment
- 3+ years of managing a delivery team in the Domain Name industry
- Professional experience in the domain name industry with a solid understanding of domain registration, transfer, renewal, and management processes
- Proficiency in domain management software and systems, including registration platforms, DNS management tools, and WHOIS databases
- Understanding and experience in Domain Registry and Registrar functions
- Strong understanding of ICANN policies and regulations related to domain registration and management
- Solid grasp of technical aspects related to domain infrastructure
- Experience in coordinating with legal teams to handle domain disputes, trademark infringement claims, and other legal matters related to domain names
- Experience working with low to high volume accounts
- Preferred: Experience and familiarity with cPanel and other web hosting tools
- Preferred: Familiarity with domain monetization and aftermarket services is a plus
- Preferred: Experience in handling domain expirations, redemptions, and auctions to maximize revenue opportunities and reduce domain loss rates
- Preferred: Experience in managing partnerships with domain registries, registrars, and other industry stakeholders to enhance service offerings and market reach
Top Skills
What the Team is Saying
What We Do
Corporate Tools LLC was created to make starting, running, and organizing a business easier. We service registered agent companies, business filing services, lawyers, accountants, corporate secretaries, governance professionals, small, medium, and massive corporate conglomerates.
Corporate Tools LLC is family-owned and operated, employs over 1,200 good humans across the nation, and services over 3 million active businesses nationwide. As we've grown, we've maintained a 95% employee retention rate. We have no debt, no investors, no venture capital, and no private equity.
What does it mean to be family-owned and operated?
Well, it's not perfect. But growth, profits, KPIs, endless investor meetings, warrants, options pools, vesting, or manipulating employees to be indentured servants in exchange for paper shares that won't make you rich, aren't things we have to deal with here.
We try to do good work and see where it goes. That's our actual mission statement. We try to make our customers and our employees happy. We get to focus on that versus making investors happy. We are well aware of competing with startups, and VC and PE-funded, or worse yet, public companies' total compensation packages, so we bring it up. We are different. Our packages include an excellent salary and 401K to buy stock wherever you want. We try to make our overall benefits better each year as we grow. We offer tough challenges—focusing on the journey as the reward, not the finish line. We try to hire people we enjoy being around.
We're not a platform or an AI cool guy place. We're not software as a service/whatever is the cool thing that gives investors a reason to ask for a higher multiple on their next round of stock dilution. Whoops, I mean, investment for the future.
We make business entity compliance tools. We power over 50,000 Professional Services that do registered agent service, corporate filings, VoIP phones, credit card processing, and various tech products. Here's a few examples of industry leaders riding on our backbone:
https://www.northwestregisteredagent.com/service-signup
https://www.registeredagentsinc.com/solutions/
We made a CRM system but focused on a whole stack of solutions for our business services customers and now we're pretty busy and could use your help. Thanks for looking!
Why Work With Us
A mid sized company servicing millions of clients, employing hundreds, but being family owned and operated with no debt, investors, VC, or PE in the tech space is unique. We offer stability, flexibility, and an opportunity to make a high impact almost immediately. We don't sell data to third parties. We're extremely open source and privacy focused.
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Corporate Tools LLC Teams
Corporate Tools LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
