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Job Title: Operations Administrator
Position Type: Permanent, full time
Location: Bridgend, Wales
Why Tokio Marine HCC?
Standing still is not an option in the current world of Insurance. TMHCC are one of the world’s leading Specialty Insurers. With deep expertise in our chosen lines of business, our unparalleled track record and a solid balance sheet, TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit, empowering our people and delivering on our commitments are at the core of our customer values, and so is a desire to grow and provide creative and innovative solutions to our clients.
About Operations
Operations sits at the heart of TMHCC, we ensure the smooth running of all business processes — from policy administration and claims handling to data, technology, and delivery. We focus on driving efficiency which enables our teams across the business to deliver exceptional results every day. Our value statement: Ops makes it happen.
Operations is made up of 7 functions, this role sits within: The International Delivery Centre
The International Delivery Centre is at the heart of how we deliver exceptional underwriting and claims services across our global business — combining expertise, innovation, and collaboration. You'll be working across diverse insurance lines, using data, technology, and continuous improvement to make a real impact every day.
Joining the International Delivery Centre means being part of a high-performing team that values growth, agility, and the opportunity to shape the future of specialist insurance.
Job Purpose:
To assist and participate in the day-to-day operations of the Policy Administration team by the inputting and processing of TMHCC Policy Underwriting data. This role is an outstanding opportunity for bright, motivated candidates who are keen and willing to learn. The role will provide an excellent step into the Insurance industry for those at the start of their careers and also those who wish to build on previous office/administration experience.
Key Responsibilities:
Ensure allocated incoming work tasks are processed, maintained and validated accurately, in a timely manner and in accordance with agreed company service standards
High priority work to be correctly identified and prioritised
To liaise with Underwriters, Underwriting Assistants and other internal/external colleagues in a professional and courteous manner, always seeking to professionally resolve queries
Attend and actively participate in meetings both locally and at other UK TMHCC offices, as reasonably required
Skills and Experience Specification:
Microsoft Office proficiency, particularly Excel
Excellent communication skills, both written and verbal
A willingness to work both as part of team and on own initiative as required
Demonstrate attention to detail to ensure accurate documentation is maintained
Prepared to study towards relevant insurance qualifications
What We Offer
The Tokio Marine HCC Group of Companies offers a competitive salary and employee benefit package. We are a successful, dynamic organization experiencing rapid growth and are seeking energetic and confident individuals to join our team of professionals.
The Tokio Marine HCC Group of companies is an equal opportunity employer. Please visit www.tmhcc.com for more information about our companies.
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Skills Required
- Proficiency with Microsoft Office, particularly Excel
- Excellent written and verbal communication skills
- Ability to work as part of a team and on own initiative
- High attention to detail to ensure accurate documentation
- Willingness to study towards relevant insurance qualifications
- Previous office/administration experience
Tokio Marine Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Tokio Marine and has not been reviewed or approved by Tokio Marine.
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Healthcare Strength — Medical options include established carriers with PPO and HDHP choices, plus dental, vision, pharmacy, telehealth, and condition‑specific programs for comprehensive access. An employee assistance program and mental‑wellbeing resources further reinforce day‑to‑day support.
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Retirement Support — A 401(k) with company match and employer‑paid life and disability coverage strengthen long‑term financial security. Careers materials and recent updates signal continued attention to retirement and protection benefits.
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Wellbeing & Lifestyle Benefits — Wellness incentives, fitness access, and a holistic “body, mind, wallet, life” framework expand total‑rewards value beyond insurance alone. Paid volunteer time and community programs add lifestyle‑oriented benefits aligned with purpose.
Tokio Marine Insights
What We Do
Tokio Marine HCC can help you or your clients be prepared for unpredictable weather patterns. Event weather insurance protects revenue losses caused by adverse weather conditions that reduce attendance and the sales of concessions, food and parking.
