About this opportunity:
At Ericsson, we are seeking an HR Direct Agent to add to our dynamic and inclusive team. This opportunity will see you delivering professional and effective HR support, handling inquiries, and participating in HR projects to address the needs of our diverse organization - both managers and employees. Your work will be pivotal in contributing to HR procedural improvements, keeping us on top of the latest HR information, and taking lead on the status reports of all HR delivery tasks.
You Will:
- Provide 1st line support for managers and employees on processes, products and tools pertaining to HR and act as ambassador to promote the interests and reputation of HR globally.
- To provide an HR transactional service in relation to all Global & Local tools and processes like SuccessFactors, ITM, CCM, Payroll, Benefits, etc.
- Resolve and Support employee's queries through Web, Emails, Chat, Phone.
- To contribute in building the detailed knowledge and skills of colleagues in the wider HR Direct Team to further develop the services provided.
- To contribute and recommend changes and improvements in the further development of HR fraternity.
- To work closely with other colleagues in HR, supporting and covering as necessary to provide and ensure an efficient service to customers.
- To be responsible for your own personal development in the role of HR Direct Representative.
- Ensure Collaborative learning through an up to date knowledge bank about the services provided.
- Ensure that applicable queries are passed on to the correct HR team, progress is monitored and resolution is met within the agreed SLA.
- Follow-up from time to time with Global 2nd line teams as applicable to get a resolution and inform the end-user.
Skills you will bring:
- Minimum Graduate, HR Diploma / PG / MBA will be an advantage.
- 1 -3 years' experience in any HR work stream or customer service process, preferably on employee support processes or ideally within HR Delivery.
- Strong interpersonal-, presentation, and communication skills. You are also service-minded, prestige less, and a team-player
- Must be fluent in English - written and verbal, Language Expert: Mandarin, Spanish & French.
- High customer service focus and troubleshooting experience, interfacing with functions/people.
- Keen learning orientation.
- Open to work in rotational/night shifts 24*7
- Exposure to HRMS & SuccessFactors
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Gurgaon
Req ID: 783150
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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