About this opportunity
We are now looking for a Senior Developer, who will be responsible for analysing, designing and developing commercially viable end-to-end technical solutions based on the customer specifications and business needs. Responsible for short and long-term profitable business for Ericsson by being part of or working closely with the R&D team to translate the customer need and technology opportunities into detailed technical offerings, solutions and proposals. Supports the Consultants during requirement analysis and high-level design phases.
- We believe in trust - we trust each other to do the right things!
- We believe in creativity - trying new things and learning from our mistakes!
What you will do
- 5+ years' experience in BMC/Remedy Action Request System (ARS) 8.0+, BMC Remedy ITSM Suite 8.0+, (Asset, Service Desk, Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management)
- Must have experience working in BMC Helix ITSM 25.1.01 or later version.
- Must have experience working in different BMC Helix Modules like Helix Dashboard, DWP, Helix Innovation studio, PWA view development etc.
- Must have development experience with Remedy AR System application and with BMC/Remedy ITSM applications
- Managing Foundation Data (Create, Update, Delete). Experience with the configuration and definition of Foundation Data. Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM
- Remedy Server and Mid-Tier Administration- AR Server Configuration, Approval Server and Email Engine configuration, Reporting configuration, Audit logging configuration
- Understanding Integration of Remedy and 3rd party and B2B architecture. Experience with Migrations and consolidation of disparate systems into an Enterprise Remedy/ITSM Infrastructure
- Perform installation, upgrade, configuration, feature design, development & data loads for BMC Remedy applications
- Ability to translate requirements into application design utilizing best practice technical solutions. Ability to create & maintain design specifications, architectural diagrams, & process
- Provide technical support of the Remedy Suite including ADDM, BCM, CMDB, Asset Management, Service/Incident/Problem/Change management within the production, test and development environments.
- Experience in Change Management approvals, Assignments, notification mechanism, SLM and CM E2E life cycle
- Performing bug fixes and minor enhancements/workflow changes to Remedy applications. Ability to troubleshoot applications at the workflow and database level
- Must have experience with SQL & PLSQL
- Experience supporting all stages of the Software Development Lifecycle (SDLC)
- Certifications if any: ITIL, V4, II, DOD, IAT, BMC, CE, CMDB, ITSM, SRM
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Bangalore
Req ID: 782882
Skills Required
- 5+ years' experience in BMC/Remedy ARS 8.0+, BMC Remedy ITSM Suite 8.0+
- Experience with BMC Helix ITSM 25.1.01 or later
- Experience with different BMC Helix Modules like Helix Dashboard, DWP, Helix Innovation studio
- Development experience with BMC/Remedy ITSM applications
- Experience with SQL and PLSQL
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Retirement Support — The U.S. 401(k) includes an automatic 3% company contribution plus matching (100% of the first 3% and 50% of the next 2%) with immediate vesting. An employee stock purchase plan and legacy pensions in some groups strengthen long‑term savings.
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Leave & Time Off Breadth — Generous PTO, paid holidays, sick time, bereavement leave, and a dedicated volunteer day are offered. Time‑off allotments can increase with tenure and are complemented by hybrid work where roles allow.
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Healthcare Strength — Medical, dental, vision, and mental‑health support are part of a comprehensive health and wellbeing offering. Wellness initiatives such as onsite gyms, fitness classes, and EAP access are available in certain locations.
Ericsson Insights
What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
