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The Role
The OEM Services Program Manager aligns marketing strategies for OEM clients, ensuring program success through relationship management and cross-functional collaboration. They monitor performance, communicate updates, and develop initiatives to drive growth and retention.
Summary Generated by Built In
** Candidates should be located within 25 miles of our Atlanta, GA; Burlington, VT; Draper, UT; or Overland Park, KS office in order to come in 2 days/wk. **
The OEM Services Program Manager is responsible for aligning digital marketing and retailing strategies for large, complex OEM clients with Dealer.com and Cox Automotive solutions. This role ensures delivery against OEM and intermediary agreements through strong relationship management, strategic thinking, and effective cross-functional coordination. The position partners closely with sales, account leadership, and performance teams to drive client retention, program growth, and overall program success.
Manage and Support:
Reporting and Communication:
Minimum Qualifications:
Preferred Qualifications:
USD 89,400.00 - 134,000.00 per year
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
The OEM Services Program Manager is responsible for aligning digital marketing and retailing strategies for large, complex OEM clients with Dealer.com and Cox Automotive solutions. This role ensures delivery against OEM and intermediary agreements through strong relationship management, strategic thinking, and effective cross-functional coordination. The position partners closely with sales, account leadership, and performance teams to drive client retention, program growth, and overall program success.
Manage and Support:
- Establish and maintain program-level relationships with OEM clients to ensure they receive maximum value from their partnership with Dealer.com and Cox Automotive.
- Partner with OEM clients to understand annual marketing strategies and align them to available products, services, and technical solutions, including custom product needs and budget considerations.
- Collaborate across internal teams including sales, performance management, contracts, billing, and support to execute program initiatives and ensure a consistent client experience.
- Monitor program performance and financial health, identifying risks and opportunities, and partnering with internal teams to drive retention and revenue growth.
- Develop strategic initiatives that enable sales and performance teams to execute against program goals.
- Support development, delivery, and execution of OEM partner agreements in collaboration with the CAI OEM Account Sales Team.
Reporting and Communication:
- Deliver monthly service reviews to OEM partners, summarizing performance, customer service metrics, product updates, and KPI and SLA progress.
- Provide regular updates to internal leadership, including program wins, challenges, risks, and growth opportunities.
- Lead quarterly business reviews with OEM partners, aligning program performance to strategic goals and sharing product roadmap updates.
- Communicate program health, financial performance, and client sentiment to leadership on a consistent basis.
Minimum Qualifications:
- Bachelor's degree in a related discipline and 6 years experience in a related field. The right candidate could also have a different combination, such as a master's degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field.
- Demonstrated experience managing large, complex programs or enterprise-level client portfolios.
- Strong ability to prioritize work, manage multiple initiatives, and maintain organization in a fast-paced environment.
- Proven executive presence with the ability to communicate clearly and effectively with senior stakeholders.
- Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights.
- Experience resolving complex problems and developing practical, client-focused solutions.
- Excellent interpersonal skills with the ability to build trust and influence both internal and external partners.
- Experience supporting or managing large, complex accounts with multiple stakeholders.
- Ability and willingness to travel up to 25% of the time.
Preferred Qualifications:
- Experience working within the automotive or OEM environment.
- Familiarity with AI tools such as Copilot, Claude, or similar technologies that support productivity and analysis.
USD 89,400.00 - 134,000.00 per year
Compensation:
Compensation includes a base salary in the range of $89,400.00 - $134,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.
Benefits:
The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
EOE, including disability/vets
Skills Required
- Bachelor's degree in a related discipline and 6 years experience in a related field
- Experience managing large, complex programs or enterprise-level client portfolios
- Strong ability to prioritize work and manage multiple initiatives
- Proven executive presence with effective communication skills
- Strong analytical and strategic thinking skills
- Experience resolving complex problems and developing client-focused solutions
- Excellent interpersonal skills with the ability to build trust and influence
- Ability and willingness to travel up to 25% of the time
What the Team is Saying
Belinda
Manager of Network Automation
Tonya
Director of Agile Delivery
Chris
Manager of Engineering Support & Delivery
John Chapman
National Client Sales Director, Cox Automotive
Kib Yahyehyrab
Audit Analysis, Cox Enterprises
Jenny Arias
Marketing & Events Assistant, Cox Farms
Cox Enterprises Compensation & Benefits Highlights
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Retirement Support — The 401(k) includes a dollar-for-dollar match up to 6% of pay plus an additional fixed 2% company contribution with immediate vesting and auto-enrollment via Vanguard. Legacy cohorts may have different retirement arrangements, but the enhanced match is emphasized as a current standard.
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Healthcare Strength — Multiple medical options (Core PPO, Premium PPO, HDHP + HSA) and Kaiser in CA are available, with in-network preventive care covered at 100% and openly published 2026 plan details and premiums. The program lineup extends to pharmacy, dental, vision, telehealth, and condition-specific supports.
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Parental & Family Support — Eight weeks of paid parental leave, fertility coverage via Progyny, adoption assistance, and childcare/backup care resources complement flexible PTO and paid time off for voting, volunteering, and jury duty. These benefits are positioned to support employees across family life stages.
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The Company
What We Do
For well over a century, Cox Enterprises has been shaping the future with daring ideas and values-driven thinking. Since our founding in 1898, our relentless spirit of innovation has driven us to disrupt industries and enhance the quality of life in the communities we serve. Through our major divisions — Cox Communications, Cox Automotive and Cox Farms — our people have countless opportunities to grow and make an impact in the communications and automotive industries, as well as in new ventures in agriculture, cleantech, digital media and more. As a privately-held, family-owned business, we know that people are our most valuable asset. We offer a supportive and inclusive environment with flexible career growth, amazing benefits and work-life balance at the forefront. Our mission, our ways of working and our commitment to people are what make our workplace culture remarkably flexible and resilient. Join us to build a better future and make your mark.
Why Work With Us
At our core, Cox is a technology company that values human relationships. We know people feel most empowered when their work has meaning, when they feel respected and have opportunities to grow. “Career satisfaction” is not enough at Cox — we’re here to help you find balance, live well and achieve your career goals even as they change over time.
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Every person has different working styles and preferences — and we aim to empower teams to work where they are most comfortable. Some roles require in-person work, but for those that can be performed remotely, we offer flexibility.
Typical time on-site:
Flexible
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