NWE OS Services Deal Value Advisor

Job Description:

The primary responsibility of the NWE OS Services – Deal Value Advisor (DVA) is to act as interface between Customer / OS Sales and Back Office (Q2C, MCCO, Compliance team, GDS, Tax) for a number of selected deals where there is complex renewals / new business engagements 

As a Deal Value Advisor, you 

• Drive quality discussions between OS Sales and Back-office teams for all to understand, and confirm, what is requested and what can be expected from an execution / TAT perspective.
• Do follow up checks to ensure we do what was promised, as it is linked to customer outcomes
• Check feedback / outputs from back office to ensure no mistakes come in front of our OS Sales, or worst, will be sent to the customer
• Make recommendations on process, tool and skills improvements that will help improve (internal / external) customer satisfaction, TAT, and order generation
• Look for up-sell opportunities while working on complex deals
• Work with country OS Sales to better understand selected customers business environment
• For selected deals, understand the Infrastructure covered and SLAs, and how this is aligned to companies’ business objectives and HPE strategies
• Look for up-sell opportunities and bring them in front of the account team / OS Sales rep
• Help OS Sales define the needs for future Quote creation and up-sell
• Work with Customer Operations to ensure High Quality Quote creation
• Check quotes against defined needs and, where needed work with Customer Operations to make necessary changes before the Quote reaches country OS Sales
• Act as interface between countries and Customer Operations relating to defined, more complex, renewals / conversions
• Articulate needs of the countries to CO teams
• Check complex quotes (Quality Assurance) before they are going to the countries

Internal / External Work relationships:

Internal:

• NWE Services HQ Leadership team
• OS Sales and Business teams
• Back-office teams: CO, MCCO, GDC, DGD, Compliance, Tax

External:

• Customers / Partners (where applicable)

Other requirements:

• Excellent communication skills in verbal and written English
• Detail oriented with a structured work approach and an orientation towards solutions
• Detailed knowledge of Contract Renewals (Complex Quotes / Multi Country Quotes)
• Good working knowledge in Microsoft standard applications and HPE specific tools
• Ability to operate effectively within a virtual (cross-cultural) team

Personal skills and qualities:

• Stakeholder oriented, courteous, assertive, and motivated
• Excellent oral and written communications skills
• Positive attitude towards team members, internal and external stakeholders
• Capable of being self-managed, and a team player, quality conscious, efficient, flexible and eager to share and acquire knowledge.
• Analytical and problem-solving skills
• Ability to work under pressure
• Ability to handle multiple tasks at the same time and ability to prioritize

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Job Level:

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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