Mexico Accounts Receivable Specialist

Customer and Sales Team Support

• Serve as the primary Accounts Receivable (AR) contact for assigned customers and Sales Teams, providing timely responses and support.
• Provide clear payment terms and expectations to each customer, ensuring their understanding and adherence to the agreed-upon terms.
• Collaborate with Cross Border BizDev representatives to ensure timely completion of rate requests, accessorials, approvals, and other customer-related matters, adhering to internal time standards.

Invoicing and Collections

• Manage invoicing for assigned customers, including necessary uploads, ensuring accurate billing methods and timely submission of invoices. Collaborate with Customer Relations Clerks, BizDev, and other teams to make necessary adjustments and maintain proper documentation.
• Create, monitor, and manage customer aging reports, ensuring timely invoice collections and payments while meeting established metrics and aging requirements.
• Collect past due invoices, actively following up with customers, building strong relationships to resolve concerns or delays, and ensuring timely payments.
• Review and analyze accessorial charges, ensuring proper approvals and accurate billing instructions. Ensure accessorials are billed correctly and on time.
• Resolve invoicing failures, including system issues (e.g., NetSuite failures), by working closely with IT teams and staying current with system updates (such as the Mexico Localization Bundle).

Dispute and Payment Resolution

• Research and resolve short payments, overpayments, misapplied funds, unapplied cash, credits, and payment errors by working closely with the customer, BizDev, and CashApp teams for quick resolution.
• Regularly resolve uninvoiced revenue and unapplied cash, ensuring timely invoicing of loads and accurate customer payment application.
• Manage customer disputes through a formal process, tracking and resolving disputes efficiently while maintaining timely communication.
• Implement and manage the dunning process for overdue accounts, escalating where necessary to ensure timely collections.

Process Management and SOPs

• Create, implement, and ensure adherence to invoicing and load-building SOPs to standardize processes and improve accuracy.
• Train and mentor Customer Relations Clerks on daily tasks, performing quality control checks as needed.

Account Reconciliation and Cash Application

• Perform periodic reconciliations to ensure customer account balances match company records, addressing discrepancies as necessary.
• Manage the cash application process, ensuring that payments are applied accurately and collaborating with the CashApp team or MX Treasury to resolve issues related to unapplied or misapplied funds.

Reporting and Forecasting

• Assist with monthly and quarterly AR reporting, ensuring key metrics are tracked and analyzed.
• Assist in creating the forecast for expected weekly cash collections based on anticipated inflows.
• Perform weekly bank reconciliations and assist with weekly cash reports.

Audit and Compliance

• Ensure compliance with internal controls and audit requirements, preparing AR documentation as needed for audits.
• Regularly review aged receivables for potential write-offs, managing the approval process for bad debt write-offs in collaboration with relevant teams.

Onboarding and System Maintenance

• Assist BizDev and Operation teams during onboarding by ensuring that all customer records match between the ERP and AR system, and by providing necessary legal, fiscal, and banking documents.
• Maintain up-to-date notes regarding payment statuses in the system, ensuring comprehensive documentation and internal communication.

Qualifications

• Minimum of 6 months in current role at Arrive Logistics
• Prior accounts payable and/or accounts receivable experience preferred 
• 1+ year in a vendor and/or customer service-oriented role preferred
• Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.
• NetSuite experience preferred 
• Proven ability to multitask and problem solve effectively
• Highly organized with excellent time management skills and attention to detail
• Excellent verbal and written communication skills in Spanish and English required
• Prior experience in a fast-paced growth environment a plus

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you'll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!