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Employees, Customers, Then Profit
The Role
Conduct outbound consultation calls with clients about credit card processing, assess merchant needs, recommend cost-effective solutions, and convert leads into merchant account applications. Provide customer service, manage client relationships, communicate by phone and email, follow up on pricing quotes, and support other customer service teams. The role requires learning point-of-sale systems and credit card terminals while using consultative sales, negotiation, and problem-solving skills.
Summary Generated by Built In
Overview
Our Merchant Services team supports the growth of the Merchant Services portfolio through consultation calls and is responsible for having clients agree to apply for merchant accounts. We take a curious and consultative approach to engage and successfully convert client leads into merchant account applications. We aim to ensure our clients have the most efficient and cost effective products by asking questions to uncover their merchant processing needs. Learning about their unique business helps us to recommend viable solutions to drive their business growth.
This job is coded as "Flex" which means the company does not currently require this position to be performed in office.
Wage
Up to $18.50 / hour
Benefits
Responsibilities
Requirements
Back to Jobs
Merchant Services Representative
Remote, Post Falls, ID, Spokane, WA, Salt Lake City, UT, Austin, TX
Apply Now
Why Work Here
You understand the importance of providing stellar customer service and growing relationships with value added services. You are solution oriented and like the process of asking all the right questions to ensure you are making the best possible suggestion for our clients, especially if it requires your to do some negotiating to help them reach their goals! You may not have a ton of experience in banking or the world of payment processing, but you have the will and desire to learn and join Corporate Tools as we expand our services in this growing industry.
Our Merchant Services team supports the growth of the Merchant Services portfolio through consultation calls and is responsible for having clients agree to apply for merchant accounts. We take a curious and consultative approach to engage and successfully convert client leads into merchant account applications. We aim to ensure our clients have the most efficient and cost effective products by asking questions to uncover their merchant processing needs. Learning about their unique business helps us to recommend viable solutions to drive their business growth.
This job is coded as "Flex" which means the company does not currently require this position to be performed in office.
Wage
Up to $18.50 / hour
Benefits
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100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option. -
Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want. -
Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one. -
Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever. -
No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.
Responsibilities
- Placing outbound calls to clients for credit card processing consultations
- Consult with merchants to ensure they have the most efficient and cost effective products for their needs
- Use consultative sales approach to successfully convert client leads into merchant account applications with credit card processors we partner with
- Review merchant processing needs, recommend viable solutions, and drive merchant growth by having clients agree to apply for merchant accounts
- Provide superior customer service and relationship management as the department grows
- Communicate professionally with clients via phone and email
- Timely and professional follow up on pricing quotes.
- Have fun building something great!
- Help support other customer service groups as needed
Requirements
- Excellent attention to detail
- Self motivated and quick learner
- Excellent customer service with the ability to listen critically
- Must have a strong work ethic and welcome coaching
- Knowledge of computers and the ability to navigate systems to gather information
- Strong verbal and written communication and problem solving and negotiation skills
- Comfortable calling customers and speaking on the phone
- Technical aptitude with the ability to learn how point of sale systems and credit card terminals work
- Merchant services or banking experience helpful, but not required
Back to Jobs
Merchant Services Representative
Remote, Post Falls, ID, Spokane, WA, Salt Lake City, UT, Austin, TX
Apply Now
Why Work Here
You understand the importance of providing stellar customer service and growing relationships with value added services. You are solution oriented and like the process of asking all the right questions to ensure you are making the best possible suggestion for our clients, especially if it requires your to do some negotiating to help them reach their goals! You may not have a ton of experience in banking or the world of payment processing, but you have the will and desire to learn and join Corporate Tools as we expand our services in this growing industry.
Skills Required
- Excellent attention to detail
- Self-motivated and a quick learner
- Excellent customer service skills and critical listening ability
- Strong work ethic and openness to coaching
- Computer knowledge and ability to navigate systems to gather information
- Strong verbal and written communication skills
- Problem-solving and negotiation skills
- Comfort speaking with customers by phone
- Technical aptitude and ability to learn point-of-sale systems and credit card terminals
- Merchant services or banking experience
What the Team is Saying
Jason
Software Engineer
Joshua Stubb
Front End Web Developer
Vanessa Sickles
Front-End Web Developer
Josh Groeschl
Software Developer
Hank
Dumpster Fire Fighter
Corporate Tools LLC Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as 100% employer-paid for employees across medical, dental, and vision, with HSA buy-up options, basic life insurance, and in-house therapy/health coaching. Wellness supports extend to weekly onsite chiropractic at the Spokane and Post Falls offices.
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Leave & Time Off Breadth — Time off begins accruing on day one with 22 days plus 4 paid holidays, increases to 26 days in years 3–4, and transitions to flexible time off after year five. Paid parental leave is also offered.
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Retirement Support — Retirement support includes a Safe Harbor 401(k) with an employer match up to 6% and immediate vesting, with full-time eligibility after a 60-day wait. Plan features also include loans, rollovers, and catch-up contributions.
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The Company
What We Do
Corporate Tools is proudly, stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits, every time. We build the behind-the-scenes tools that keep businesses running: software, LLC filings, registered agent service, website and domain registration, address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real, messy, confusing problems of starting and running a business, while keeping your privacy intact and making your life a whole lot easier.
Why Work With Us
We’re privately held, debt free, and focused on people. Not investors. That means we can keep hiring folks we like, building tools that actually work, and making sure our customers are taken care of. If you want to know more about what values drive us, check out our Company Principles.
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Corporate Tools LLC Teams
Corporate Tools LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
Typical time on-site:
Flexible
