Let's be real! Most "outbound" roles sound like code for cold-calling strangers until your soul evaporates. Not here. As a Outbound Customer Service Rep at Corporate Tools, your job is to call people who already use our services, check in like a helpful human, and make sure their business isn't running into walls. You'll update info, answer questions, spot problems before they're problems, and yes-occasionally rescue a forgotten payment. No scripts. No shady sales. Just real conversations with real people who actually want your help (wild, right?).
Wage
Up to $18.50 / hour
Benefits
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100% employer-paid medical, dental & vision Full coverage for employees - nothing comes out of your paycheck. Plus an annual review with a raise option. -
Time off that grows with you 22 days PTO + 4 holidays to start. After 3 years it bumps to 29 days, and after 5 years you move to flexible time off - not accrued, not capped. Take time off when you want. -
Parental leave & 401(k) match Paid parental leave, plus up to 6% company 401(k) matching with no vesting period - it's yours from day one. -
Quarterly allowance Spend it on whatever makes work better: a comfier remote setup, continuing-education classes, a plant for your desk, coffee for a coworker, a massage for yourself... really, whatever. -
No dumb perks (and a trail mix bar) No weekend dog-walking gimmicks that look cool but cost nothing because nobody uses them. We spend on benefits you'll actually use - an open-concept office, friendly coworkers, a creative environment, and yeah... a trail mix bar.
Responsibilities
- Initiate conversations with our clients to provide ongoing solutions.
- Provide information and guidance on product features, usage, and benefits.
- Provide exceptional customer support by promptly addressing client inquiries, concerns, or feedback.
- Collections kind of but not really because we aren't threatening credit scores but ability to collect accounts receivable.
- Tailor communication style to meet the needs and preferences of different clients.
- Help support other customer service groups as needed.
Requirements
- Active listening skills with the ability to understand and address client needs.
- Familiarity with client relationship management principles.
- Ability to collaborate with internal teams to ensure client satisfaction and address issues effectively.
- Incredible listening and communication skills.
- Demonstrated ability to empathize with clients and provide support with a customer-centric approach.
- Strong computer skills, job duties are performed almost 100% online.
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Loyalty Operations Specialist
Remote, Post Falls, ID, Spokane, WA, Salt Lake City, UT, Austin, TX
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Why Work Here
You find happiness in a fair and balanced transaction. You think agreements mean something. You think a fair price is a perfect outcome. You find happiness in living up to your word, working hard for your money, and paying people you owe.
Skills Required
- Active listening skills and ability to understand and address client needs
- Familiarity with client relationship management principles
- Ability to collaborate with internal teams to ensure client satisfaction and resolve issues
- Strong communication and listening skills
- Ability to empathize with clients and provide customer-centric support
- Strong computer skills for predominantly online work
What the Team is Saying
Corporate Tools LLC Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is presented as 100% employer-paid for employees across medical, dental, and vision, with HSA buy-up options, basic life insurance, and in-house therapy/health coaching. Wellness supports extend to weekly onsite chiropractic at the Spokane and Post Falls offices.
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Leave & Time Off Breadth — Time off begins accruing on day one with 22 days plus 4 paid holidays, increases to 26 days in years 3–4, and transitions to flexible time off after year five. Paid parental leave is also offered.
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Retirement Support — Retirement support includes a Safe Harbor 401(k) with an employer match up to 6% and immediate vesting, with full-time eligibility after a 60-day wait. Plan features also include loans, rollovers, and catch-up contributions.
Corporate Tools LLC Insights
What We Do
Corporate Tools is proudly, stubbornly independent. No outside investors calling the shots. It’s just us choosing customers over profits, every time. We build the behind-the-scenes tools that keep businesses running: software, LLC filings, registered agent service, website and domain registration, address services… basically all the unglamorous stuff that makes companies actually work. We’ve grown into one of the largest B2B providers in the U.S. by sticking to a simple mission: solve the real, messy, confusing problems of starting and running a business, while keeping your privacy intact and making your life a whole lot easier.
Why Work With Us
We’re privately held, debt free, and focused on people. Not investors. That means we can keep hiring folks we like, building tools that actually work, and making sure our customers are taken care of. If you want to know more about what values drive us, check out our Company Principles.
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Corporate Tools LLC Teams
Corporate Tools LLC Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
As a hybrid employer we have full-time remote employees and employees that live near our offices who have the option to work in-office or from home. There are just a few, select roles that specify and require some in-office time.
